Olorunjenmose Akinlade Ajose
Lufkin,TX
Summary
Performance Coach at Georgia-Pacific with a proven track record in enhancing onboarding experiences and training programs. Leveraging strong self-awareness and safety management skills, I successfully improved employee productivity and engagement, fostering a growth mindset within teams. Recognized for resolving conflicts and elevating customer satisfaction in high-pressure environments. Strong communication and interpersonal skills and committed to pursuing best practices relating to employee development and retention.
Overview
8
8
years of professional experience
Work History
Performance Coach
Georgia-Pacific
03.2023 - Current
- Enhance onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Conduct new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitor employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Coordinate employee training to improve productivity and performance.
- Conduct LTV, confined space and fire watch training to new hires.
Work Study Student
Angelina College
10.2021 - 02.2023
- Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Maintained confidentiality while handling sensitive information related to student records or university matters.
- Efficiently managed inventory levels of supplies and equipment for various departments within the university setting.
- Managed an organized filing system for important documents, ensuring easy access when needed.
Customer Service Representative
Teleperformance USA
07.2017 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Human Resources Management
Stephen F. Austin State University
Nacogdoches, TX05-2027
Associate of Applied Science - Business Administration And Management
Angelina College
Lufkin, TX12-2024
Skills
- Self-awareness
- Growth mindset
- Group leadership
- Safety management
- Safety
- Team Training
Languages
Yoruba
Native or Bilingual
Timeline
Performance Coach
Georgia-Pacific
03.2023 - Current
Work Study Student
Angelina College
10.2021 - 02.2023
Customer Service Representative
Teleperformance USA
07.2017 - 09.2021
Bachelor of Science - Human Resources Management
Stephen F. Austin State University
Associate of Applied Science - Business Administration And Management
Angelina College
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