Nicholas Albert
Orlando
Summary
Dynamic professional with extensive experience in admissions and business development, coupled with proven leadership skills. Demonstrated expertise in managing the admissions process and driving operational efficiency. Adept at leading teams, fostering collaborative environments, and implementing innovative solutions to meet organizational goals. Committed to leveraging a blend of leadership acumen and business insight to drive success and achieve excellence in every endeavor.
Overview
8
8
years of professional experience
Work History
Admissions Specialist
Acadia Healthcare
04.2024 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Regularly met and exceeded monthly goals and expectations when given the opportunity
Peer Recovery Specialist
Children's Network of Hillsborough County
01.2023 - Current
- Provided case management services to clients with mental health diagnoses
- Assisted clients in accessing medical and social services
- Collaborated with treatment team to develop treatment plans
- Provided crisis intervention services
- Facilitated weekly support groups for individuals in recovery from substance use disorder.
- Provided individual counseling services to clients, including developing treatment plans and monitoring progress.
- Assisted clients in identifying personal goals and creating strategies for achieving them.
- Conducted outreach activities to spread awareness of available resources and services.
- Maintained client records, tracked progress, and documented interactions with clients.
- Collaborated with other service providers to ensure quality care for clients.
Planned Career Break
Self Employed
05.2021 - 12.2022
- Took intentional pause to focus on near full-time caregiving
- Stayed involved in non-profit committee as the elected Chairperson helping to facilitate business meetings up to 4x per week and mentor committee members in an attempt to maintain fundraising goals and community building
Insurance Sales Representative
MedicareInsurance.com
08.2020 - 04.2021
- Provided exceptional customer service to existing clients by resolving claims quickly and efficiently.
- Educated clients on the benefits of various insurance policies.
- Conducted needs analysis for customers to determine appropriate insurance coverage.
- Developed and implemented sales strategies to increase customer base.
- Negotiated with potential customers to close deals in a timely manner.
- Assisted customers in completing paperwork associated with policy changes or renewals.
- Maintained accurate records of all sales transactions using CRM software.
Community Outreach Coordinator
St. John's Recovery Place
01.2020 - 04.2020
- Conducted research and identified potential partners for outreach initiatives.
- Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
- Organized and managed community events to promote awareness of organization's services.
- Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility of programs.
- Communicated regularly with staff members to ensure that all outreach materials were up-to-date and accurate.
- Planned promotional campaigns to generate interest in organization's services among target audiences.
- Attended networking events as a representative of the organization.
Intake Coordinator
Advanced Recovery Systems
04.2016 - 12.2019
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
- Conducted comprehensive interviews with potential clients to determine eligibility for services.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Assisted in determining appropriate referrals for clients to other community agencies or programs.
- Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
- Provided education about available services, benefits, rights, responsibilities, risks and benefits of treatment options.
- Offered crisis intervention techniques when needed.
Education
Certificate of Completion in Motivational Interviewing Training - Motivational Interviewing
Behavior Change Consulting
06.2023
Health Insurance License (240) - Health Insurance
Florida Department of Financial Services (DFS)
09.2020
Certificate of Completion - Acting
John Casablanca's University
11.2009
High School Diploma -
Father Lopez Catholic High School
05.2008
Skills
- Motivational Interviewing
- Group Facilitation
- Case Management
- Client Advocacy
- Manager/Team Lead at multiple companies
- 4 years of sales experience including B2C and phone sales/cold calling
- Working Knowledge of Word, Excel, SalesForce, and Outlook
- Co-Founder of 386Productions LLC (Video production company)
- Previous Chair person of multiple non-profit committees responsible for hosting state-wide conferences for young adults in sobriety
- 11 years of non-profit work and experience in fund-raising events/community building
Timeline
Admissions Specialist
Acadia Healthcare
04.2024 - Current
Peer Recovery Specialist
Children's Network of Hillsborough County
01.2023 - Current
Planned Career Break
Self Employed
05.2021 - 12.2022
Insurance Sales Representative
MedicareInsurance.com
08.2020 - 04.2021
Community Outreach Coordinator
St. John's Recovery Place
01.2020 - 04.2020
Intake Coordinator
Advanced Recovery Systems
04.2016 - 12.2019
Certificate of Completion in Motivational Interviewing Training - Motivational Interviewing
Behavior Change Consulting
Health Insurance License (240) - Health Insurance
Florida Department of Financial Services (DFS)
Certificate of Completion - Acting
John Casablanca's University
High School Diploma -
Father Lopez Catholic High School
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