Olson Gantt
Frederick,MD
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies. Computer security professional with 10 years of progressive experience in the Cyber Security industry. Demonstrated skill identifying business risks and compliance issues and designing proactive solutions. Background designing and implementing layered network security approaches.
Overview
13
13
years of professional experience
Work History
Cyber Security Analyst
Glotel
08.2022 - 09.2023
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
- Participated in creation of device hardening techniques and protocols.
- Monitored use of data files and regulated access to protect secure information.
- Researched and developed new computer forensic tools.
- Conducted security audits to identify vulnerabilities.
- Monitored computer virus reports to determine when to update virus protection systems.
- Reviewed violations of computer security procedures and developed mitigation plans.
IT Service Desk Analyst
Capitol Group
03.2020 - 07.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to customer technical support needs.
- Fielded average of 30 inbound phone calls to deliver support and remotely resolve service issues.
- Contribute current technical information and best practices to the knowledge base utilizing KCS methodology.
- Coordinate, monitor and handle all Service Desk open incident tickets in order to ensure issues are closed within the the tier1 Service Levels, work directly with the Client’s service partners for escalation and timely issue resolution.
Sales Consultant
Tedd Britt Ford
09.2010 - 03.2020
- Responded to telephone and in-person requests for information.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Followed up with existing customers to provide additional support and address concerns.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Education
Associate of Science - Computer And Information Sciences
George Mason University
Fairfax, VA08.2026
Skills
- Threat Detection
- Project Requirements
- Remediation Activities
- Cybersecurity Policy Development
- Kali Linux
- Telecommunications Systems
- Preventative Maintenance
- Complex Problem-Solving
- Risk Mitigation
- Computer Forensics
- Critical Thinking Skills
- Vulnerability and Penetration Testing
weightlifting, Cooking, Gaming, Traveling.
These are things I love to do on my free time.
Timeline
Cyber Security Analyst
Glotel
08.2022 - 09.2023
IT Service Desk Analyst
Capitol Group
03.2020 - 07.2022
Sales Consultant
Tedd Britt Ford
09.2010 - 03.2020
Associate of Science - Computer And Information Sciences
George Mason University
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