Olta Hoxha
East Lyme,CT
Summary
Dynamic and adaptable professional with a diverse background in human resources, team supervision, and high-end hospitality. Proven experience as an HR Assistant with strong organizational and interpersonal skills, followed by a successful transition into the fast-paced food service industry as a Fast Food Supervisor, where I led teams and ensured operational efficiency. Currently excelling as a Fine Dining Server in the U.S., delivering exceptional guest experiences with attention to detail, poise, and professionalism. Adept at multitasking, problem-solving, and thriving in high-pressure environments. Passionate about people, service excellence, and continuous growth.
Overview
5
5
years of professional experience
Work History
Server
Cucina al Pantheon
Mystic, Connecticut
10.2025 - Current
- Provided exceptional service to guests in a fine dining environment.
- Managed multiple tables, ensuring timely food and beverage delivery.
- Assisted in menu knowledge, explaining dishes and specials to patrons.
- Collaborated with kitchen staff to coordinate meal preparation and presentation.
- Maintained cleanliness and organization of dining area throughout service.
- Handled customer inquiries and resolved issues with professionalism and empathy.
- Processed payments accurately, handling cash and credit transactions securely.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Assisted other servers when needed during peak periods.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
Restaurant Hostess
Cucina al Pantheon
Mystic, Connecticut
08.2025 - 09.2025
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Managed reservations efficiently using the restaurant's scheduling system.
- Assisted with seating arrangements to optimize restaurant flow and guest comfort.
- Provided menus and daily specials information to enhance guest experience.
- Coordinated with waitstaff to ensure timely service for seated guests.
- Handled guest inquiries and resolved minor issues promptly and professionally.
- Maintained cleanliness of the host area to ensure a pleasant first impression.
- Collaborated with team members during busy shifts to manage high traffic effectively.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Supervisor
Five Guys
Freiburg, Germany
06.2024 - 05.2025
- Trained and developed staff to enhance service quality, and drive sales.
- Oversaw daily operations to ensure compliance with quality standards.
- Resolved workplace conflicts and addressed staff concerns effectively.
- Implemented strategies to improve customer experience and satisfaction.
- Monitored adherence to safety and hygiene standards across operations.
Fast Food Worker
Five Guys
Freiburg, Germany
01.2024 - 05.2024
- Prepared and cooked food items according to safety and quality standards.
- Maintained cleanliness of work areas and kitchen equipment throughout shifts.
- Provided exceptional customer service by taking orders and answering questions.
- Operated cash register and processed transactions accurately for customers.
- Collaborated with team members to ensure efficient food preparation and service.
- Followed food safety guidelines to prevent contamination and ensure food quality.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Served orders to customers at windows, counters and tables.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Provided quality customer service by adhering to company policies and procedures.
Human Resources Assistant
Auto Pasion
TIRANE, ALBANIA
08.2020 - 12.2023
- Facilitated the recruitment and selection of new staff to meet the organization's needs.
- Managed hiring and termination processes, ensuring compliance with HR policies and procedures.
- Developed and implemented HR policies to enhance workplace efficiency.
- Coordinated training and professional development programs for employees.
- Maintained positive employer-employee relations to foster a collaborative work environment.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Updated employee database with changes in job title, salary information or contact details.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
Education
Bachelor -
Fculty of Social Sciences
Tirana , Albania07-2020
Skills
- Fine dining service
- Effective communication
- Guest relations management
- Shift management
- Customer service
- Hospitality service expertise
Languages
English
Professional
Albanian
Native/ Bilingual
Spanish
Limited
German
Elementary
Timeline
Server
Cucina al Pantheon
10.2025 - Current
Restaurant Hostess
Cucina al Pantheon
08.2025 - 09.2025
Supervisor
Five Guys
06.2024 - 05.2025
Fast Food Worker
Five Guys
01.2024 - 05.2024
Human Resources Assistant
Auto Pasion
08.2020 - 12.2023
Bachelor -
Fculty of Social Sciences