Olu Edemodu
Orlando,FL
Summary
An experienced self-starter, motivated to complete projects independently or in a team environment. Who is able to visualize and plan procedures to improve quality control, workflow, and project assignments; a valuable asset skilled in producing results in a production environment.
Overview
12
12
years of professional experience
Work History
Service Desk Desktop Support
Mastech Digital- Mitsubishi Power
Lake Mary, FL
04.2023 - 10.2023
- Managed user accounts in AD ensuring users have appropriate access rights.
- Assisted with remoting to client equipment for configuration/upgrades
- Supported VOIP systems (Cisco/Grandstream/Polycom)
- Participated in projects related to new infrastructure implementations or migrations from legacy platforms.
- Implemented network services such as DHCP, DNS, Active Directory and Group Policy Objects.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
Service Desk Desktop Support
Insight Global- Granite
Orlando, FL
01.2023 - 04.2023
- Provided Tier 2 support for MSP.
- Supported/troubleshoot SDWAN environments
- Supported VOIP systems (Cisco/Grandstream/Polycom)
- Provided technical support for network-related incidents.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Desktop Administrator
Skybridge Infotech- Optum Health
Orlando, FL
05.2022 - 11.2022
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Installed, configured and maintained computer hardware, software and peripherals.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Evaluated software or hardware to recommend improvements or upgrades.
- Configured user accounts, permissions and passwords according to company policies.
- Ensured compliance with corporate policies related to data security standards.
Data Center Engineer
HCL
Lincoln, NE
12.2018 - 03.2022
- Deployed new servers into production environment following established guidelines and procedures.
- Kept systems operating efficiently by performing necessary upgrades and repairs.
- Implemented and provided technical support for voice services and equipment.
- Maintained hardware inventory of all physical assets in the data center.
- Assisted with disaster recovery efforts during outages or other unplanned events.
- Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Participated in projects related to new infrastructure implementations or migrations from legacy platforms.
- Created online documentation to help employees resolve day-to-day issues.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Analyzed equipment performance records to determine need for repair or replacement.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Service Desk Desktop Support
Attain- S.E.C
New York, NY
06.2015 - 11.2018
- Devised incisive workarounds and resolutions for IT-related
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Installed software applications as requested by customers.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
Service Desk Desktop Support
Verlocity- Brookdale Hospital
Brooklyn, NY
09.2012 - 03.2015
- Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
- Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
- Upgraded existing hardware components when necessary according to company standards.
- Assisted users with installation of new applications or software updates as needed.
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
- Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
Technical Support Consultant
Lynden George- Broadway Technology
New York, NY
01.2012 - 09.2012
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained inventory records of all hardware components within the organization's network.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Developed and maintained user accounts, permissions, and access rights.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Education
Bachelor's - media studies
Hunter College
06-1999
Skills
- AD Admin/ Azure Admin
- MS-Office (on-prem)/0365 Admin
- Dell/HP/Lenovo Laptops/Thinclients/Desktops
- HP/Xerox/Canon/Epsilon/ Prrinters and Plotters
- Remote Access - Radmin/ TeamViewer/ Dell Management Console/ Bomgar/ IBM BigFix
- Windows 95, 98, 2000, 2003, NT 40, and XP ,7, 8, 10 Professional /Server 2008R2/2018R2/ Linux (RH 30 and 40) /
- DNS (forward and reverse)
- VPN, SSH, Telnet, HyperTerminal, Putty
- End-User Support
- System Administration
- Technical Support
Timeline
Service Desk Desktop Support
Mastech Digital- Mitsubishi Power
04.2023 - 10.2023
Service Desk Desktop Support
Insight Global- Granite
01.2023 - 04.2023
Desktop Administrator
Skybridge Infotech- Optum Health
05.2022 - 11.2022
Data Center Engineer
HCL
12.2018 - 03.2022
Service Desk Desktop Support
Attain- S.E.C
06.2015 - 11.2018
Service Desk Desktop Support
Verlocity- Brookdale Hospital
09.2012 - 03.2015
Technical Support Consultant
Lynden George- Broadway Technology
01.2012 - 09.2012
Bachelor's - media studies
Hunter College
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