Olu Harrison
Stone Mountain,GA
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Alpha General Revenue Cooperation
Atlanta, GA
12.2019 - Current
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Assisted with network infrastructure design and implementation.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Created technical documentation for internal use by IT staff members.
IT Support Engineer
Thanos Consulting
Atlanta, GA
09.2017 - 11.2019
- Monitored server performance metrics to identify areas of improvement or optimization.
- Implemented security measures to protect organizational data from unauthorized access.
- Conducted research on emerging products, services, protocols, and standards in support of system development efforts.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
Education
Associate of Science - Computer Information Technology
Marshall University
05.2019
Skills
- System Administration
- Software Installation
- Firewall Management
- Help Desk Support
- Incident Management
- Operating systems
- Hardware diagnostics
- Scripting Languages
- Disaster Recovery Planning
- Network Security
- Configuration Management
- Application support
Certification
- Certified Associate Project Management {CAPM)
Timeline
IT Support Engineer
Alpha General Revenue Cooperation
12.2019 - Current
IT Support Engineer
Thanos Consulting
09.2017 - 11.2019
Associate of Science - Computer Information Technology
Marshall University
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