Ola Williams
Kansas City,MO
Summary
A machine technician and also detail-oriented quality control specialist with ten years of experience in quality inspection and issue detection. Identified and implemented new Quality Control guidelines which cut inspection time by 30%. Seeking to use my machine operator and skilled quality control inspection background to the best of my ability. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Machine Operator Technician
PPG Aerospace
01.2024 - Current
- Make windows for fighter jets for the military
- Use different equipment such as sanders and calibers
- Preform windows from start to finish using ovens
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
Utility Worker | Quality Control
Kelloggs
04.2013 - 02.2023
- Responsible for proper compliance and accuracy in the development, revision, and management of all SQF, other BRC-related plans, quality programs, supporting programs, and documentation
- Provide scientific expertise and serve as a subject matter expert for programs and activities related to food safety/microbiology, regulations, and quality systems
- Lead, supervise, and manage FSQA management and direct-reporting personnel, ensuring continuing professional development, training, and overall employee well-being at two processing facilities
- Provide technical support to corporate senior management, Sales and Production Management
- Provide oversight and technical support for export sales and compliance
- Manage departmental budgets, track departmental expenditures, and ensure compliance with corporate budgeting policies, working closely with the General Manager and Chief Financial Officer
- Audit Ready - Conduct quality & food safety auditing throughout the facility and grounds
- Conducting quality instrument calibrations, swabbing and food defense monitoring activities for the plant
- Ensuring the facility meets all required quality & food safety laws, regulations, and corporate policies by following direction of Food Safety Manager
- Acting as the facility document control lead
- Responsible for managing and communicating product holds to front-line leaders, testing and dispositioning holds based on results
Human Resource Specialist
H & R Block
05.2011 - 03.2013
- Responsible for providing administrative support within a (Region) District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations
- Function as a single point of contact for technical support for internal and/or external customers across the entire enterprise
- Serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units
- Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents
- Responsible for end-to-end resolution and ownership of customer requests or concerns
- Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency
- Work with the company's executive management team to establish a sound plan of management succession that corresponds to the strategy and objectives of the company
- Develop comprehensive strategic recruiting and retention plans to meet the human capital needs of strategic goals
- Develop and implement comprehensive compensation and benefits plans that are competitive and cost-effective
- Provide overall leadership and guidance to the HR function by overseeing talent acquisition, career development, succession planning, retention, training, leadership development, compensation and benefits globally
- Interpreted and applied Regional regulatory and policy guidance and previous precedent
- Explored solutions to problems and provides appropriate alternatives with justification for course development of the department
- Recognized matters of an unprecedented nature and refers them to regional headquarters for resolution
- Recruited, screened, interviewed, and assigned duties
- Analyzed, prepared, and reviewed, outgoing correspondence and reports
Quality Assurance
Lake City (Ammunition Plant)
09.2009 - 03.2013
- Studies, analyzes, and develops surveillance inspection programs and schedules based on broad guidance developed by supervisor/team leader
- Considers the effectiveness of the QA/QC program, quantities and types of munitions on-hand, storage facilities and conditions, geographic conditions, climatic conditions, available personnel, and established regulatory and technical requirements such as quantity distance safety criteria, environmental safety criteria, and occupational safety and health criteria
- Formulates QA procedures for special projects and assessments directed by BGCA or CMA
- Provides technical assistance and training to personnel in need of ammunition surveillance expertise
- Incumbent maintains an awareness of current quality trends, environmental laws, and operational problems in order to initiate studies and/or recommend policy changes
- Participates on committees, study groups, programming and appropriate conferences and contributes to the development of proposals and policies of BCGA mission
- Also performs other duties as assigned
Education
Diploma -
Ouachita High School
Monroe, LA05.1998
Skills
- Healthcare Benefits
- Claim Billing
- Documentation
- Email & Fax
- Process invoices
- Legal Documentation
- Medicare, Marketplace, Commercial Knowledge
- Proficient Typing
- Inbound and Outbound Calling
- Credit card processing
- Professional telephone demeanor
- MS Office proficiency
- Data entry
- Multi-line phone talent
- Medical terminology knowledge
- Computer proficient
- Account management
- Money handling abilities
- Training development aptitude
- Administrative support
- Machine operator skills
Certification
Texas Adjuster License, 12/05/22
Affiliations
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office
Timeline
Machine Operator Technician
PPG Aerospace
01.2024 - Current
Utility Worker | Quality Control
Kelloggs
04.2013 - 02.2023
Human Resource Specialist
H & R Block
05.2011 - 03.2013
Quality Assurance
Lake City (Ammunition Plant)
09.2009 - 03.2013
Diploma -
Ouachita High School
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