Summary
Overview
Work History
Education
Skills
Certification
Locations
References
Timeline
Generic

Olubukola Afolabi

New York,USA

Summary

Service Specialist with a proven record at Ecolab Inc., driving a 22% profit increase in service routes. Expertise in relationship management and analytical problem solving enhances customer satisfaction. Focused on delivering strategic solutions for complex challenges and improving service quality.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Service Specialist

Ecolab Inc.
New York, New York
01.2015 - Current
  • Provided timely and cost effective solutions for pest elimination and prevention.
  • Protected brands for around-the-clock customers, including, commercial businesses, restaurants, hotels, nursing homes, and hospitals.
  • Manage route with $300,00 monthly service costs while maintaining complete satisfaction.
  • Acquire new customers on route to increase revenue and profits.
  • Grew service route profits by 22% within first five months and grew customer base on route.

Field Service Technician

MasTec Advanced Technology
Mineola, New York
01.2013 - 01.2015
  • Served as field trainer for new technicians.
  • Coached, trained, and demonstrated techniques and best practices.
  • Performed installation and service for 12 AT&T home automation systems weekly.
  • Used creative problem solving and attention to detail to successfully complete difficult installations.
  • Field trained 10 technicians on appropriate installation techniques and best practices.
  • Performed over 300 services per year, including, basic installations, services, and maintenance.

Residential Councillor

Cerebral Palsy Of Westchester
New Rochelle, New York
01.2010 - 01.2013
  • Trained and instructed support staff in daily routine, program planning, and procedures.
  • Established relationships with Service Coordinators for participants’ program development and referral for additional assistance.
  • Utilized community resources to implement Day Habitation plans and community integration and supervised non-professional staff during implementation.
  • Implemented active treatment plans for program participants, both inside and outside of building.
  • Managed administrative tasks related to caseload and other assignments.
  • Drove agency vehicle for transportation, pickups, deliveries, community outings, and medical emergencies as needed.
  • Utilized SCIP Certification to protect the rights of people living with Cerebral Palsy.
  • Trained and instructed support staff to ensure consistent care and managed caseloads.

Education

Diploma - Refrigeration and Air Conditions

Apex Technical School
New York, NY
01.2012

A.A. - Secretarial Administration

Federal Polytechnic Ede
Ede, Nigeria
01.2001

Skills

  • Field training and coaching
  • Safety inspections
  • Crisis intervention and prevention
  • Relationship management
  • Strategic planning
  • Record keeping and administration
  • Customer satisfaction
  • Service vehicle operation
  • Analytical problem solving
  • Quality of life improvement
  • Repair and maintenance

Certification

  • CAPM
  • OSHA
  • EPA
  • Refrigeration
  • Air Conditioning

Locations

  • New York, NY
  • Mineola, NY
  • New Rochelle, NY
  • Lagos, Nigeria
  • Ede, Nigeria

References

References available upon request.

Timeline

Service Specialist

Ecolab Inc.
01.2015 - Current

Field Service Technician

MasTec Advanced Technology
01.2013 - 01.2015

Residential Councillor

Cerebral Palsy Of Westchester
01.2010 - 01.2013

Diploma - Refrigeration and Air Conditions

Apex Technical School

A.A. - Secretarial Administration

Federal Polytechnic Ede

Similar Profiles

CREATE PROFILE