Olubukola Lotun

• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Monitored systems in operation and quickly troubleshot errors.
• Troubleshot hardware, software and network issues to identify and rectify discrepancies.
• Connected to computer of client using remote link to install new programs and applications.
• Communicated with clients to verify roots and causes of computer problems.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Used [Software] to create and updated tracking documents.
• Installed malware to protect software from virus and cyber attacks.
• Deployed software and hardware updates and patches to increase speed and performance.
• Utilized ticketing system to track customer requests and prioritize urgent needs.
• Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
• Installed and configured operating systems and applications.
• Created user accounts and assigned permissions.
• Tested new software and hardware prior to deployment.
• Monitored system performance to identify potential issues.
• Configured and tested new software and hardware.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Offered assistance in implementing and developing training programs.
• Installed, configured and maintained computer systems and network connections.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.

• Ensure that the business application systems supported by the team are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
• Manage application configuration and upgrades, and problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
• Define, develop, and provide an application problem analysis and resolution service for complex application problems in conjunction with the users and application suppliers.
• Manage new application projects and assist users to run their application projects, providing technical and project management input where required.
• Improve application functionality and performance and provide suggestions for system and business improvements.
• Analyze user processes and produce data and process flow diagrams as well as reports and recommendations for improvements.
• Manage application suppliers (Vendor management)
• Develop procedures and documentation for application support. (user manual for each Application)
• Directly provide user training and training materials and arrange third party training.
• Analyze user processes and produce data and process flow diagrams as well as reports and recommendations for improvements.
• Manage user and management expectations on all our applications.
• Hardware sourcing for project implementation.

Backup and archiving of records at all levels

• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Analyzed open orders, backlog, and sales data to provide sales team with insights.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Generated business intelligence reports to inform strategic decision-making.
• Collaborated with stakeholders to define project objectives and criteria.
• Surveyed clients to ascertain requirements and expectations for product.
• Created data models to support decision-making processes.
• Developed and implemented data governance policies and procedures.
• Provided technical support for troubleshooting analytics and reporting issues.
• Collaborated with stakeholders to identify business needs and data sources.

• Tested programs and databases to identify issues and make necessary modifications.
• Set up and controlled user profiles and access levels for each database segment to protect important data.
• Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
• Created and updated database designs and data models.
• Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
• Built databases and table structures for web applications.
• Wrote and maintained technical and functional specifications to document database intentions and requirements.
• Installed and configured middleware in Linux and Windows environments.

• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Identified and immediately resolved issues with network devices.
• Monitored system performance and responded to alerts.
• Managed data backups and disaster recovery operations to comply with business continuity initiatives.
• Assisted IT staff on troubleshooting issues and closing calls.
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Maintained applications to keep software current with necessary software updates and upgrades.
• Introduced management tools to create and manage virtual server computing environment.
• Implemented network security measures to minimize data loss.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Monitored networks and network devices to resolve technical problems quickly.
• Designed and evaluated WAN and LAN connectivity technologies.
• Diagnosed and resolved hardware and software issues.
• Identified and resolved network congestion issues and bottlenecks.
• Installed and configured network printers and other peripheral devices.