Licensed Practical Nurse and Epic Trainer with proven expertise in delivering effective training to providers and clinical staff in both classroom and remote settings. Strong leadership skills demonstrated through mentoring new trainers and collaborating with management to assess training needs. Committed to enhancing training programs by updating lesson plans and driving continuous improvement in effectiveness and user satisfaction.
Overview
9
9
years of professional experience
Work History
Epic Amb, Bones, ASAP, Credentialed Trainer
Ellit Groups
Los Angeles, California
07.2025 - Current
Taught ambulatory, bones, kaleidoscope, and ASAP providers and nurse/MA classes.
Provided classroom training to providers and clinical staff prior to go-live.
Maintained strict patient data procedures to comply with HIPAA laws, and prevent information breaches.
Assisted providers and nurses with creating accelerators, such as order sets, quick picks, and personalized templates during User Settings Lab.
Trained clinical staff and providers on the navigation of Epic Hyperspace and Text, with an emphasis on Best Practice workflows.
Trained multiple remote and in-person classes during and outside of business hours.
Maintained over a 95% rating on training classes from providers and clinical staff for in-person and remote classes.
Developed training materials and resources for various training programs.
Collaborated with management to identify training needs for employees.
Mentored new trainers in instructional techniques and program delivery.
Coordinated schedules and logistics for training events across multiple locations.
Epic Amb, Bones, ASAP, Credentialed Trainer
Ellit Groups
Middletown, New York
12.2024 - 05.2025
Taught ambulatory, bones, kaleidoscope, and ASAP providers and nurse/MA classes.
Provided classroom training to providers and clinical staff prior to go-live.
Maintained strict patient data procedures to comply with HIPAA laws, and prevent information breaches.
Assisted providers and nurses with creating accelerators, such as order sets, quick picks, and personalized templates during User Settings Lab.
Trained clinical staff and providers on the navigation of Epic Hyperspace and Text, with an emphasis on Best Practice workflows.
Trained multiple remote and in-person classes during and outside of business hours.
Maintained over a 95% rating on training classes from providers and clinical staff for in-person and remote classes.
Developed training materials and resources for various training programs.
Collaborated with management to identify training needs for employees.
Mentored new trainers in instructional techniques and program delivery.
Coordinated schedules and logistics for training events across multiple locations.
Epic Ambulatory and Bones Credentialed Trainer
Ellit Groups
Golden, Colorado
07.2024 - 12.2024
Taught ambulatory providers, bone providers, and nurses.
Provided classroom training to providers and clinical staff prior to go-live.
Maintained strict patient data procedures to comply with HIPAA laws, and prevent information breaches.
Assisted providers and nurses with creating accelerators, such as order sets, QuickPicks, and personalized templates.
Trained clinical staff and providers on the navigation of Epic Hyperspace and Text, with an emphasis on Best Practice workflows.
Trained multiple remote and in-person classes during and outside of business hours.
I had a 95% survey rating from providers based on their scores of my efficiency and thoroughness of training.
Developed training materials tailored to diverse learning styles and user needs.
Facilitated one-on-one support for users during system implementations and upgrades.
Coordinated with IT teams to troubleshoot issues and improve system functionality.
Credentialed Trainer
CSI Companies
Cleveland, Ohio
05.2023 - 08.2024
Company Overview: Cleveland, Ohio - University Hospitals Epic ASAP
Provided classroom training to Providers and clinical staff prior to Go-Live.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Assisted providers and nurses with creating accelerators such as Order sets, Quickpicks, and personalized templates.
Trained clinical staff and providers on the navigation of Epic Hyperspace and Text with an emphasis on Best Practice workflows.
Trained multiple remote and in-person classes during and outside of business hours.
Cleveland, Ohio - University Hospitals Epic ASAP
Credentialed Trainer
The Coker Group
New Orleans, LA
01.2023 - 04.2023
Company Overview: New Orleans, LA - LCMC Epic ClinDoc Credentialed Trainer
Served as a clinical workflow expert based on extensive clinical experience.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Assisted providers with creating accelerators such as Order sets, Quickpicks, and personalized templates.
Trained clinical staff and providers on the navigation of Epic Hyperspace and Text with an emphasis on Best Practice workflows.
Complied with Epic's Best Practices for scheduling, requesting, and reviewing records on-site at physician offices.
Assisted with customizing Radar Dashboards reports and locating Workbench report for Beaker team.
New Orleans, LA - LCMC Epic ClinDoc Credentialed Trainer
Epic Ambulatory Provider Trainer
The Coker Group
Charlottesville, VA
08.2022 - 12.2022
Company Overview: Charlottesville, VA - University of Virginia Epic Ambulatory Provider Trainer/Personalization/Epic Support
Created process documents to enable the personalization process and schedule time for provider session.
Trained Providers on placing orders, writing notes, documenting procedures, level of service, and follow up.
Supported providers individually and in small groups, labs, and personalization sessions.
Trained Providers on setting up preference lists, creating and managing Smartphrases.
Document provider training and validate personalization completion.
Supported all applicable provider applications and workflows in advance of the personalization session.
Worked with providers on customizing the Epic workspace by adding frequently used.
Served as a clinical workflow expert and liaison between end users workflow needs and Epic assigned implementation staff based on extensive clinical experience.
Epic Go-live support for providers' support.
Charlottesville, VA - University of Virginia Epic Ambulatory Provider Trainer/Personalization/Epic Support
Credentialed Trainer
The Coker Group
04.2022 - 08.2022
Company Overview: Remote - Advent Health Epic Credentialed Trainer
Trained Oncologist Providers on Beacon Workflow for the Infusion center and Inpatient.
Trained remotely using Zoom.
Trained End users on Ambulatory workflow.
Remote - Advent Health Epic Credentialed Trainer
Credentialed Trainer/Support
BlueStone Staffing/The Coker Group
10.2020 - 03.2022
Company Overview: Remote/In-person CA/WA/OR - Providence Health Epic Orders/Cadence/Charge Router
Served as a clinical workflow expert based on extensive clinical experience.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Assisted providers with creating accelerators such as Order sets, Quickpicks, and personalized templates.
Trained clinical staff and providers on the navigation of Epic Hyperspace and Text with an emphasis on Best Practice workflows.
Trained end user on creating a procedure-only template for procedures commonly performed for preventive care.
Helped analyze and adjust workflows using data collection engines and reporting details.
Remote/In-person CA/WA/OR - Providence Health Epic Orders/Cadence/Charge Router
Credentialed Trainer
Bluestone Staffing
Buffalo, NY
07.2020 - 10.2020
Company Overview: Buffalo, NY/Remote - CHS Buffalo Epic Beacon Ambulatory
Trained Oncologist Providers on Beacon Workflow for the Infusion center and Inpatient.
Trained End users remotely using WebEx.
Help Desk technical support for Epic end users during go-live.
Trained End users on Ambulatory workflow.
Trained Care coordinators on how to user reports to identify care gaps.
Trained Care Managers on how to use reports to identify care gaps.
Trained Research Coordinators on all aspects of the Research workflow.
Company Overview: Philadelphia, PA - Jefferson Health Epic Ambulatory and Prelude/ADT/Healthy Planet
Trained Care Managers on how to use reports to identify care gaps.
Training Specialist support for Cardiology/Pulmonology training.
Personalization session to set up Orders panels, treatment plans, Smartphrases, and Preferences list.
Trained clinical staff and providers on the navigation of Epic Hyperspace and Text with an emphasis on Best Practice workflows.
Trained End users remotely using WebEx.
Trained Research Coordinators on all aspects of the Research workflow.
Served as a clinical workflow expert and liaison between end users workflow needs and Epic assigned implementation staff based on extensive clinical experience.
Help Desk technical support for Epic end users during go-live.
Philadelphia, PA - Jefferson Health Epic Ambulatory and Prelude/ADT/Healthy Planet
Credentialed Trainer
BlueStone Staffing
Chattanooga, TN
03.2019 - 05.2019
Company Overview: Chattanooga, TN - CHI Memorial Hospital Epic Ambulatory
Trained Provider, Pharmacist, nurses and ancillary staff on the Ambulatory module.
Personalization lab for providers to set up templates, Preference List prior to go live.
Trained clinical staff and providers on the navigation of Epic Hyperspace and Text with an emphasis on Best Practice workflows.
Chattanooga, TN - CHI Memorial Hospital Epic Ambulatory
Credentialed Trainer
Innovative Healthcare Staffing
Hackensack, NJ
11.2018 - 01.2019
Company Overview: Hackensack, NJ - Hackensack University Medical Center Epic Beacon
Trained Providers on cancer staging, applying treatment plan and modification to treatment plan.
Personalization lab for providers to set up templates, Preference List prior to go live.
Supported Beacon go live in the infusion center.
Help Desk technical support for Epic end users during go-live.
Trained End users on Ambulatory workflow.
Trained Care coordinators on how to user reports to identify care gaps.
Hackensack, NJ - Hackensack University Medical Center Epic Beacon
Ambulatory Trainer/Support
Innovative Healthcare Staffing
Fredericksburg, VA
04.2018 - 07.2018
Company Overview: Fredericksburg, VA - Mary Washington Hospital
Facilitated training for front desk staff in EPIC.
Troubleshooting of issues and tickets resolution during go live.
Trained end users on how to view schedule, and edit referral.
How to find referral work que and schedule the appointment directly from the referral.
Trained clinical staff and providers on the navigation of Epic Hyperspace and Text with an emphasis on Best Practice workflows.
Fredericksburg, VA - Mary Washington Hospital
Credentialed Trainer
Symphony Staffing
, PA
08.2017 - 04.2018
Company Overview: PA - Main Line Health Epic Radiant/Ambulatory
Trained Provider, nurses, and ancillary staff on the Radiant module and workflow.
Helped configure Epic Radiant for clinical end user.
PA - Main Line Health Epic Radiant/Ambulatory
Credentialed Trainer
Symphony Staffing
, SC
03.2017 - 07.2017
Company Overview: SC - Lexington Medical Center
Trained Provider, Pharmacist nurses, and ancillary staff on the Ambulatory module and Workflow.
Trained on how to add future Treatment, put a plan on hold, adjust treatment schedule, and cancel a treatment.