Olubunmi Olumide
Richmond,VA
Summary
Energetic professional with 14 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
Team Leader
Firmitas Solutions llc
Richmond, VA
01.2022 - Current
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality and conformance.
- Ensured compliance with all safety regulations in the workplace.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained daily inventory to facilitate successful material distribution.
- Maintained positive working relationship with fellow staff and management.
Team Leader
Blackbriar Regulatory Services
Richmond , VA
02.2020 - 12.2021
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Reviewed completed work to verify consistency, quality and conformance.
- Ensured compliance with all safety regulations in the workplace.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained daily inventory to facilitate successful material distribution.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Team Lead
AVAIL Vapor
Richmond , VA
10.2016 - 02.2020
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Monitored team performance against targets, taking corrective action where necessary.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Maintained accurate records of employee attendance and task completion times.
- Provided support to junior staff during peak periods of workloads.
- Created detailed reports on team activities as requested by management.
- Followed staffing strategies to achieve production goals.
- Collaborated with management team to implement new work procedures or policies.
- Rotated through series of different stations based on team needs.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Documented production levels and materials used to keep management informed.
- Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality and conformance.
- Oversaw quality control to identify inconsistencies and malfunctions.
Behavioral Health Case Manager
St Joseph's Homeless Facility
Ondo State, Nigeria
10.2012 - 01.2016
- Supported over 30 individuals while monitoring and evaluating effectiveness of care plans and providing modifications when necessary to achieve desired results.
- Coordinated referrals to other community-based programs such as housing or employment services.
- Followed up with previous clients after discharge from program to monitor progress over time.
- Advised family members about available resources for providing support to their loved ones with mental illness.
- Provided guidance and counseling to individuals struggling with addiction or depression.
- Conducted home visits to evaluate living conditions and assess the safety of the environment.
- Educated clients on healthy coping strategies for managing stress or anxiety levels effectively.
- Guided clients in developing skills or strategies for dealing with problems.
- Collected information about clients through interviews, observation, or tests.
Manager
Willy Willy Oil and gas Ventures
Lagos , Nigeria
05.2010 - 01.2012
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Reviewed contracts before signing them on behalf of the organization.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Customer Service Representative
Ecobank Nig
Lagos, Nigeria
02.2008 - 01.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Science - Business Administration And Management
Olabisi Onabanjo University
Nigeria09-2007
Skills
- Technical Support
- Team Supervision
- Work Planning
- Quality Improvement
- Shift Scheduling
- Client Service
- Complaint Resolution
- Documentation and Reporting
- Overtime Management
- Coaching
- Mentoring
- Teamwork and Collaboration
- Complex Problem-Solving
- SOP Adherence
- Performance Improvement
- Overseeing Daily Activities
- Coaching and Mentoring
- Problem-Solving
- Leadership
- Flexible Schedule
- Attention to Detail
- People Management
- Safety
- Issue Resolution
- Conflict Resolution
- Team Motivation
- Community Referrals
- Outreach to schools and Interaction with kids
- Computer Savvy
- Excel
- Microsoft Word
- Outlook
Timeline
Team Leader
Firmitas Solutions llc
01.2022 - Current
Team Leader
Blackbriar Regulatory Services
02.2020 - 12.2021
Team Lead
AVAIL Vapor
10.2016 - 02.2020
Behavioral Health Case Manager
St Joseph's Homeless Facility
10.2012 - 01.2016
Manager
Willy Willy Oil and gas Ventures
05.2010 - 01.2012
Customer Service Representative
Ecobank Nig
02.2008 - 01.2010
Bachelor of Science - Business Administration And Management
Olabisi Onabanjo University
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