Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Hi, I’m

Olufemi Adeyemo

San Antonio,TX

Summary

Dynamic Senior Salesforce Platform Administrator with over 8years of proven expertise in optimizing Salesforce environments to drive business growth and operational excellence. Adept at architecting scalable solutions, leading complex platform migrations, and enhancing user adoption through tailored training and support. Skilled in balancing robust technical proficiency with strategic stakeholder collaboration to align Salesforce capabilities with organizational goals. Passionate about leveraging automation, security best practices, and data-driven insights to empower teams and streamline processes. Known for a proactive problem-solving mindset and a commitment to continuous innovation within fast-paced, evolving enterprises.

Overview

14
years of professional experience
4
Certification

Work History

HOLT Group

Senior Salesforce Platform Administrator
04.2023 - 04.2025

Job overview

  • Administered Salesforce environment for enterprise users, managing profiles, roles, security settings, and data access to maintain a secure, compliant, and efficient system.
  • Designed and implemented 15+ custom Salesforce Flow automations, eliminating 25+ hours of manual tasks weekly, boosting productivity by 32%, and reducing data entry errors by 65%.
  • Served as the primary liaison between business stakeholders and technical teams, translating complex business requirements into scalable, actionable Salesforce solutions.
  • Supporting Project Managers in the planning, execution, and management of project deliverables and risks.
  • Led Agile ceremonies, backlog grooming, and sprint planning to successfully deliver Salesforce enhancements and projects aligned with business priorities and timelines.
  • Developed and maintained dynamic dashboards and reports, empowering leadership with accurate, real-time data for strategic, data-driven decision-making.
  • Built custom object for Dispatch Users using Case object and building automations for more than 500 users and email notification anytime a case changes.

Holt Group

Salesforce Business Analyst/Project Management Assistant
11.2021 - 03.2023

Job overview

  • Established strong relationships with stakeholders, leading status update meetings to ensure alignment on project progress.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Coordinated cross-functional teams to ensure smooth collaboration and successful project execution.
    Contributed to risk management efforts, identifying potential issues and developing mitigation strategies.
  • Troubleshoot issues effectively, providing prompt resolution to maintain smooth operations in a fast-paced environment.
  • Reduced manual workload by automating routine tasks using Process Builder and Workflow Rules.
  • Increased sales productivity, configuring and customizing Salesforce to meet specific business needs.
  • Strengthened security measures by implementing role-based access controls and robust authentication protocols.
  • Solved complex business problems through effective requirement gathering and gap analysis techniques.
  • Collaborated with cross-functional teams to ensure successful implementation of Salesforce projects.
  • Developed custom reports and dashboards to provide actionable insights for executive decision-making processes.
  • Drove continuous improvement initiatives by staying current on industry trends and recommending enhancements based on emerging technologies or best practices.
  • Improved user adoption rates with targeted training sessions and customized user documentation.
  • Created comprehensive user guides and provided support, helping users navigate the complexities of the Salesforce platform efficiently.
  • Ensured data integrity by enforcing strict validation rules and maintaining clean data practices.
  • Managed end-to-end project delivery, from requirements gathering to post-deployment support.
  • Championed best practices in change management processes to minimize disruption during system updates or modifications.

Sway Business Consultant

Order Management and Configuration Specialist
12.2020 - 08.2021

Job overview

  • Led the successful implementation and optimization of Salesforce Service Cloud for 5,000+ users, resulting in a 42% reduction in case resolution time and an 18-point increase in customer satisfaction scores.
  • Developed and maintained custom reports, dashboards, and analytics, enabling data-driven decision-making and improving organizational visibility across key performance metrics.
  • Administered user roles, profiles, and permission sets to ensure platform security, compliance, and efficient access management in a high-volume environment.
  • Designed and deployed advanced business automation solutions using Flows, Workflow Rules, Validation Rules, and Approval Processes, significantly enhancing operational efficiency.
  • Spearheaded Salesforce data management initiatives, including data migration (ETL), quality audits, and cleansing activities, ensuring accurate and reliable CRM data integrity.

Pennsylvania Department of Human Services
Pittsburgh, PA

Salesforce Business Analyst
06.2018 - 06.2020

Job overview

  • Led the successful transition of over 1,000 users from Salesforce Classic to Lightning, resulting in improved user productivity and enhanced system performance.
  • Integrated key third-party platforms such as HubSpot, SharePoint, and Outlook with Salesforce, streamlining collaboration between sales and marketing teams.
  • Delivered comprehensive user training and ongoing support to drive adoption and maximize utilization of Salesforce solutions across the organization.
  • Strengthened platform security by designing and implementing roles, profiles, and security settings aligned with organizational role hierarchies.
  • Created detailed specification documents, process flow diagrams, and use case indexes to facilitate clear communication and alignment throughout development cycles.

Program Managers

Lifesteps Inc
05.2015 - 12.2017

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Edgebrook Procurement and Logistics LLC

Order Management Process Owner
05.2013 - 05.2015

Job overview

  • Oversaw vendor selection process for equipment procurement; negotiated favorable terms that resulted in substantial cost savings.
  • Conducted detailed root-cause analyses to identify areas for process improvement and implement corrective actions.
  • Reduced production downtime through proactive maintenance scheduling and resource allocation.
  • Coordinated efforts across departments during major process transitions or upgrades, minimizing disruption to ongoing operations.
  • Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals.
  • Championed adoption of new tools or methodologies within the organization; provided training as needed to ensure successful implementation.
  • Designed innovative solutions to complex problems, enhancing overall system effectiveness.
  • Developed strong cross-functional relationships to ensure seamless communication among departments.

LM Windpower

Sales Order Assistant
07.2011 - 04.2013

Job overview

  • Ensuring orders received match against approved Oracle quotes and convert to Oracle Orders
  • Ensure that all orders created comply with the Company's published procedures for order acceptance and ensure that quotes match to customer PO/Contract and orders match to quotes
    (North America, Latin America/Other Americas, EMEA Operating Units)
  • Interpreting contract and PO terms to match finance and legal expectations
  • Making appropriate decisions when encountering issues and/or errors in the submitted bookings /Change
    Order Requests to expedite resolution in accordance with approved standards for processes
  • Using a good working knowledge of product planning, product lead time, post processing lead time, freight
    terms, and project management principles to prepare draft Order Commit milestone schedules and/or
    Promise Dates
  • Coordinating with team members to effectively complete orders that require joint processing
    Confirming that orders are scheduled by operations in a timely manner and responsible for coordinating
  • Order Commit development with the Program Management team
  • Responsible for Issuing the Sales Order Acknowledgements to Customers, Program Managers, and Sales
    groups
  • Communicate with customers, manufacturing and program management personnel and sales department
    personnel regarding the status of the order and keeps them apprised of their order status

Education

Obafemi Awolowo University

Bachelors from Accounting

University Overview

Skills

  • Salesforce Lightning configuration
  • CPQ
  • User Management
  • Flow automation
  • Prompt Engineering
  • AI workflow and analysis
  • Data management
  • Azure Dev-ops
  • Change management
  • Troubleshooting
  • Salesforce Sales Cloud
  • Copado github
  • Workbench Data import
  • Salesforce Object customization
  • Collaboration tools
  • Security model implementation
  • Report customization
  • Agentforce Configuration
  • CRM: Sales Cloud
  • CRM: Service Cloud
  • CRM: Health Cloud
  • CRM: Marketing Cloud
  • Salesforce Tools: AppExchange
  • Salesforce Tools: Data Loader
  • Salesforce Tools: Workflow & Approvals
  • Salesforce Tools: Dashboards
  • Salesforce Tools: Reports
  • Salesforce Tools: Process Builder
  • Salesforce Tools: Lightning
  • Development: Visualforce
  • Development: Apex
  • Development: SOQL
  • Project Management: JIRA
  • Project Management: HubSpot
  • Project Management: Trello
  • Project Management: Azure DevOps
  • Process Management: Agile
  • Process Management: Flow
  • Process Management: Workflow
  • Process Management: SDLC
  • Deployment Tools: Change Set
  • Deployment Tools: Copado
  • Deployment Tools: VS Code
  • Admin Tools: Data Modeling
  • Admin Tools: Data Security
  • Admin Tools: Lightning Customization
  • Admin Tools: Approvals
  • Admin Tools: Case Assignment
  • Admin Tools: Data De-duplication
  • Admin Tools: Data Analysis Tools (Workbench, SOQL, Excel)

Certification

  • Salesforce Platform Administrator
  • Salesforce Business Analyst
  • Salesforce Sales Cloud Consultant
  • Salesforce CPQ
  • Salesforce Service Cloud Consultant

Work Preference

Work Type

Full TimeContract WorkPart TimeInternshipGig Work

Location Preference

RemoteHybridOn-Site

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsPaid sick leavePaid time offWork from home optionHealthcare benefits401k matchStock Options / Equity / Profit Sharing4-day work week

Timeline

Senior Salesforce Platform Administrator
HOLT Group
04.2023 - 04.2025
Salesforce Business Analyst/Project Management Assistant
Holt Group
11.2021 - 03.2023
Order Management and Configuration Specialist
Sway Business Consultant
12.2020 - 08.2021
Salesforce Business Analyst
Pennsylvania Department of Human Services
06.2018 - 06.2020
Lifesteps Inc
Program Managers
05.2015 - 12.2017
Order Management Process Owner
Edgebrook Procurement and Logistics LLC
05.2013 - 05.2015
Sales Order Assistant
LM Windpower
07.2011 - 04.2013
Obafemi Awolowo University
Bachelors from Accounting

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Olufemi Adeyemo