Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Olufemi Akinnayajo

Inventory control Specialist
Monrovia,IN

Summary

Accomplished Inventory Control and Returns Supervisor with a proven track record at DHL Supply Chain, enhancing inventory accuracy and customer satisfaction through effective management and organizational skills. Skilled in team building and computer proficiency, I've led initiatives that streamlined warehouse operations and fostered a culture of continuous improvement, significantly reducing stock discrepancies.


Skilled Customer Returns Processor with over 2 secades of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Inventory Control Supervisor (Overseeing Returns)

DHL Supply Chain
04.2022 - Current
  • Supervised over 25 inventory control personnel to support correct goods management and achievement of performance goals.
  • Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
  • Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
  • Developed standard operating procedures for the inventory department, resulting in more consistent processes and outcomes.
  • Led and supervised inventory team, conducting training and setting appropriate schedules.
  • Monitored customer return shipments and communicated damages to manufacturer.
  • Oversaw purchase orders and data entry regarding shipped and received shipments.
  • Collaborated with cross-functional teams to ensure accurate forecasting, purchasing, and replenishment of inventory levels.
  • Reduced stock discrepancies by implementing an improved system of tracking and recording inventory movements.
  • Monitored completeness, accuracy and compliance during inventory transactions.
  • Streamlined the inventory management process for increased efficiency and cost savings.
  • Optimized warehouse space utilization with effective layout planning and storage organization.
  • Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
  • Managed WMS-WCS inventory control software system to provide inventory accuracies
  • Managed a team of warehouse staff to maintain high productivity levels, ensuring proper training and adherence to company policies.
  • Coordinated with transportation providers to ensure timely delivery of inbound shipments and proper coordination for outbound shipments, thus improving overall logistics efficiency.
  • Conducted root cause analyses on recurring issues related to stock discrepancies or shrinkage losses, implementing corrective actions where necessary.
  • Fostered culture of continuous improvement among staff, encouraging suggestions for process enhancements that led to operational efficiencies.
  • Streamlined receiving and shipping operations, ensuring products are processed and moved efficiently to meet tight deadlines.
  • Implemented cycle counting program, improving inventory record accuracy and reducing need for extensive annual counts.
  • Conducted regular inventory audits to ensure accuracy, leading to significant reduction in discrepancies and financial loss.
  • Collaborated with IT department to troubleshoot and resolve issues with inventory management software, ensuring minimal disruption to operations.
  • Improved employee training programs, focusing on inventory control procedures which resulted in more knowledgeable and efficient team.
  • Enforced team adherence to safety regulations and protocols.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Streamlined inventory management process, significantly reducing time spent on manual checks by implementing digital tracking system.
  • Processed damaged goods and completed wasted inventory paperwork.
  • Maintained control of cycle counts, physical inventory and discrepancy research.
  • Improved team productivity by training staff on best practices in inventory control and management.

Customer Service Representative

GXO Logistics
04.2021 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Export Customer Service Representative

Khuene Nagel
05.2018 - 06.2021
  • Coordinated with finance teams to manage invoicing processes and resolve payment disputes promptly, maintaining healthy cash flow for the organization.
  • Collaborated with sales, logistics, and warehouse teams to ensure timely deliveries of export products.
  • Fostered strong relationships with international customers, leading to repeat business and increased revenue.
  • Identified opportunities for cost reductions in shipping processes by analyzing historical data and negotiating better terms with carriers.
  • Developed comprehensive knowledge of trade regulations, tariffs, and customs requirements for various countries, ensuring smooth transactions across borders.
  • Assisted in the development of standard operating procedures for the Export Customer Service department, increasing overall efficiency.
  • Managed a high volume of customer inquiries via email, phone calls, or face-to-face interactions daily while maintaining professionalism under pressure.
  • Monitored shipment statuses closely and proactively updated clients on potential delays or discrepancies.
  • Enhanced client satisfaction by efficiently addressing and resolving export-related issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and team productivity by promoting operational best practices.

Corporate Affairs Manager

OFFICEMATE NIGERIA LIMITED
04.2010 - 03.2017
  • Enhanced company reputation by developing and implementing strategic corporate affairs initiatives.
  • Served as an organizational spokesperson, effectively promoting the company''s values and vision to external audiences.
  • Developed comprehensive government relations strategy to influence policy decisions favorable to the organization.
  • Managed crisis communication plans, mitigating potential negative impacts on the organization.
  • Directed public affairs campaigns that effectively communicated company positions on key industry issues to external audiences.
  • Managed budgets for various corporate affairs initiatives, ensuring cost-effective outcomes while maintaining high-quality deliverables.
  • Coordinated events such as conferences and roundtable discussions with key stakeholders in order to enhance organizational presence within the industry.
  • Conducted thorough issues management assessments, identifying potential risks and recommending proactive solutions.
  • Fostered strong relationships with external stakeholders, promoting open dialogue and collaboration.
  • Spearheaded media relations activities, securing positive coverage and enhancing brand visibility.
  • Oversaw community relations initiatives, demonstrating commitment to social responsibility goals and building goodwill among stakeholders.
  • Developed compelling content for both internal and external communications materials including press releases, newsletters, speeches, presentations, and social media posts.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.

Education

Master of Science - PUBLIC ADMINISTRATION & POLICY ANALYSIS

UNIVERSITY OF ABUJA
ABUJA, NIGERIA
07.2003

Bachelor of Arts - Phikosophy

Ondo State University, Now University of Ado Ekiti
Ekiti State, Nigeria
12.1994

Skills

  • Excellent Communication
  • Organizational Skills
  • Effective Communication
  • Team Building and Motivation
  • Customer Service Management
  • Relationship Building
  • Computer Proficiency````````````````````````````````
  • Task Prioritization`
  • Inventory and Stocking
  • Team building
  • Warehouse Operations

Certification

  • Certified Information System Auditor (CISA)

Languages

English
Full Professional

Timeline

Inventory Control Supervisor (Overseeing Returns)

DHL Supply Chain
04.2022 - Current

Customer Service Representative

GXO Logistics
04.2021 - 03.2022

Export Customer Service Representative

Khuene Nagel
05.2018 - 06.2021

Corporate Affairs Manager

OFFICEMATE NIGERIA LIMITED
04.2010 - 03.2017

Master of Science - PUBLIC ADMINISTRATION & POLICY ANALYSIS

UNIVERSITY OF ABUJA

Bachelor of Arts - Phikosophy

Ondo State University, Now University of Ado Ekiti

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Olufemi AkinnayajoInventory control Specialist