Olufemi Famuwagun
Summary
Experienced with public service administration, ensuring efficient operations and policy adherence. Utilizes strong leadership and strategic planning to drive organizational improvement. Track record of effective team management and problem-solving.
Public administration professional with track record of driving impactful initiatives and fostering team collaboration. Adept at policy development, budget management, and organizational improvement. Known for adaptability and delivering consistent results in dynamic environments. Strong skills in strategic planning, stakeholder communication, and project management.
Overview
14
14
years of professional experience
Work History
Public Service Administrator
Illinois Department of Human Services
02.2025 - Current
- Streamlined administrative processes, resulting in increased responsiveness to community needs and inquiries.
- Conducted assessments of existing programs, identifying areas for improvement and recommending actionable solutions.
- Facilitated training workshops to educate staff on new systems and procedures, enhancing team performance.
- Analyzed data trends to inform policy decisions, ensuring alignment with organizational goals and community priorities.
- Coordinated cross-departmental teams to achieve project milestones within established deadlines.
- Developed and maintained complex database systems to ensure data integrity and accessibility.
- Implemented data management protocols to enhance security and compliance across all databases.
- Mentored junior database staff, fostering skills in database administration and troubleshooting methodologies.
- Managed contract negotiation processes to ensure compliance with organizational policies and legal requirements.
- Developed and maintained contract management databases for efficient tracking and reporting of contract status.
Management Operations Analyst II
IL Dept. Of Healthcare & Family Services Bureau of Behavioral Health
03.2023 - 01.2025
- Conduct research, monitoring, and analysis for the Behavioral Health programs, resulting in the identification and resolution of 97% of problems related to the Crisis Monitoring System using data from IES, MMIS and other internal databases to provide valuable assistance to management in project monitoring techniques.
- Created SQL scripts, indexes and complex queries for 2 capital projects tracking.
- Tracking and updating contractors and programs performance for the BBH's Compliance, IM-CANS and Pathways to Success teams.
- Draft technical reports summarizing various vendors reports, and policy/program recommendations, contributing to informed decision-making.
- Analyze and evaluate project/program results, developing mechanisms to enhance data collection activities and techniques.
- Actively participate in operational meetings with various stakeholders, fostering collaboration and effective communication.
- Analyze Behavioral Health programs using IES, MMIS databases, identifying and resolving 97% of Crisis Monitoring System issues, enhancing project tracking.
- Develop SQL scripts and complex queries for capital project tracking, streamlining data management and improving operational efficiency.
- Participate in stakeholder meetings, fostering effective communication and contributing to informed decision-making through technical report drafting.
- Monitor contractor and program performance for BBH teams, implementing data-driven strategies to enhance project outcomes and compliance.
- Evaluate project results and develop mechanisms to improve data collection, driving continuous improvement in program effectiveness.
- Actively engage in stakeholder meetings, fostering effective communication and contributing to informed decision-making through technical reports.
Executive I - Client Issues Analyst
Illinois Department of Healthcare & Family Services Bureau of Managed Care
10.2020 - 02.2023
- Applied comprehensive knowledge of the Client Enrollment Broker (CEB) contract, Medical Management Information System (MMIS), Integrated Eligibility System (IES), and Bureau of Managed Care (BMC) policies and procedures to research and resolve an average of 50 enrollment issues per day.
- Served as a liaison for Medicaid (MMAI) and Medicare (MMCP/HealthChoice) programs, ensuring call center services quality and compliance with contract terms, while managing a compliance team.
- Oversaw Call Calibration Sessions with the CEB, leading to the development of new call center policies that increased customer satisfaction.
- Assisted in identifying, researching, resolving, and tracking enrollment complaints and concerns, including those related to the Medicare-Medicaid Alignment Initiative, using Genesys Multicloud CX, Medical Management Information System (MMIS), and Integrated Eligibility System (IES).
- Researched, measured, and evaluated customer and employee satisfaction, identifying areas for improvement through data analysis and periodic service evaluations.
- Monitored and reviewed recorded calls, enrollment systems, and call data to recommend enhancements, ensuring compliance and resolving escalated issues.
- Processed client complaints related to education and enrollment conducted by the CEB, escalating potential fraud cases and critical issues to supervisors with supporting documentation.
- Prepared and maintained detailed reports, including weekly client issue logs, monthly auto-assignment suspension reports, and managed care program performance tracking, facilitating informed decision-making by project managers and stakeholders.
- Developed effective spreadsheets for analyzing call data and performance metrics and collaborated on training programs for customer service associates based on satisfaction data.
- Handled and processed client death notices in collaboration with internal and external partners to maintain accurate enrollment records.
- Actively participated in weekly and monthly program meetings, providing program feedback and recommendations to improve call center operations and client service delivery.
- Coordinated with team members to meet project deadlines. Served as liaison between call center vendor and healthcare programs.
Account Technician II
Illinois Department Of Children And Family Services
03.2020 - 10.2020
- Under general direction, performs the final audit and approval of vouchers for assigned Department counts; examines transactions to determine genuineness, propriety, and compliance with rules and regulations; audits documents for the agency's internal policies and procedures; serves as liaison with central office and regional accounting staff, monitors and resolves rejected vouchers on the Comptroller's system; prepares adjustment documents on vouchers; analyzes voucher documents to determine proper coding.
- Performed the final audit and approval of vouchers for assigned Department accounts; examines transactions to determine genuineness, propriety, and compliance with rules and regulations promulgated by statute and external regulating agencies and bodies, such as the legislature, Central Management Services, and the Office of the Comptroller; audits documents for the agency's internal policies and procedures, including a computerized accounting system requiring various documents to be cost coded with a complex coding scheme designating a fine breakdown of expenditures.
- Served as liaison with central office and regional accounting staff, providing advice and technical assistance regarding document errors, methods of correction, and interpretation and implementation of rules and regulations established by regulating agencies or bodies, such as CMS and the Comptroller, as well as those rules and regulations imposed by the Department; prepares semimonthly regional error report.
- Monitors and resolves rejected vouchers on the Comptroller's system; prepares adjustment documents on vouchers to facilitate changes in the Department's and Comptroller's accounting system.
- Distributes copies of vouchers, schedules, and error returns to regional staff and central office units on a daily basis.
- Analyzes voucher documents to determine proper coding in preparation of voucher approval log, generating final Department approval.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Meticulously examined transactions for genuineness and propriety, implementing complex coding schemes to accurately categorize departmental expenditures.
- Provided expert advice and technical assistance to regional staff, facilitating smooth implementation of rules set by regulatory bodies and the Department.
Account Technician I
Illinois Department Of Children And Family Services
03.2019 - 10.2020
- Receives, audits, reviews for accuracy, processes, and approves for payment invoices in Accounting Information System (AIS) DCFS Bureau of Budget and Finance for the State Revolving Fund and Facilities Management Revolving Fund (FMRF).
- Supported the superior in the preparation of reconciliations. Created master spreadsheet to record procedures, denials and approvals.
- Receives and responds to correspondence and phone calls from vendors pertaining to service questions, policies, rules, regulations, billing procedures, payments, processing, complaints, and other general questions or inquiries.
- Reviews the Expenditure documents to ensure compliance with DCFS rules and regulations including approval signatures from Facility Managers where necessary as well as ensure appropriate funding is available for the requests. Uses excel spreadsheet to track service vendors. Checked documentation for appropriate coding, catching errors and making revisions.
- Provides support to clerical staff as requested by the Manager.
- Processes, reconciles, and maintains various financial statements and reports for the purpose of budgeting and expenditure reviews.
- Audited and processed invoices for state funds, ensuring accuracy and compliance with DCFS regulations. Developed tracking systems for efficient vendor management.
- Streamlined financial processes, reconciled statements, and maintained reports for budgeting. Implemented error-catching procedures, enhancing overall accuracy.
- Served as primary point of contact for vendor inquiries, addressing service questions, billing procedures, and resolving complaints promptly.
- Meticulously reviewed expenditure documents, verifying appropriate coding and funding availability. Created comprehensive spreadsheets for procedure tracking.
- Supported superior in preparing reconciliations and provided assistance to clerical staff. Contributed to team efficiency through proactive problem-solving.
Operations Manager
PXQ Digitals
09.2011 - 07.2015
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented lean methodologies that reduced $12K+ in annual production costs and increased operational efficiency by 46% YoY.
- Conducted detailed financial analysis and identified 10+ cost-saving opportunities, contributing to a $100K reduction in operational expenses.
- Negotiated favorable terms with 20+ key suppliers to achieve a $78K cost reduction in critical materials within the fiscal year.
- Managed scheduling, new staff training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Planned delivery routing, team workflows and promotional initiatives.
- Oversaw financial management, budget management, accounting and payroll activities.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Measured and reviewed performance via KPIs and metrics.
- Spearheaded lean methodologies, reducing annual production costs by $12K+ and boosting operational efficiency by 46% YoY.
- Led a 30+ employee team, driving a 73% productivity improvement through effective training and goal-setting strategies.
- Conducted financial analysis, identifying cost-saving opportunities that led to a $100K reduction in operational expenses.
- Negotiated with key suppliers, achieving a $78K cost reduction in critical materials within the fiscal year.
- Implemented new policies and SOPs, enhancing quality control, customer service, and logistics management.
Education
MBA - Management Information Systems
Wilmington University
New Castle, DE06.2020
Bachelor of Science - Economics
Obafemi Awolowo University
03.2013
Skills
- Healthcare Data Analysis (Experienced)
- Medicaid Medical Information System (Expert)
- Structured Query Language (SQL) (Experienced)
- Statistical Analysis (Experienced)
- Data Collection and Analysis (Experienced)
- Microsoft Excel (Experienced)
- Project Management (Experienced)
- Problem Solving (Experienced)
- Tableau (Experienced)
- Microsoft Access (Experienced)
Languages
English
Timeline
Public Service Administrator
Illinois Department of Human Services
02.2025 - Current
Management Operations Analyst II
IL Dept. Of Healthcare & Family Services Bureau of Behavioral Health
03.2023 - 01.2025
Executive I - Client Issues Analyst
Illinois Department of Healthcare & Family Services Bureau of Managed Care
10.2020 - 02.2023
Account Technician II
Illinois Department Of Children And Family Services
03.2020 - 10.2020
Account Technician I
Illinois Department Of Children And Family Services
03.2019 - 10.2020
Operations Manager
PXQ Digitals
09.2011 - 07.2015
Bachelor of Science - Economics
Obafemi Awolowo University
MBA - Management Information Systems
Wilmington University
Similar Profiles
Tiffany N. FranklinTiffany N. Franklin
Office Administrator III at State of Illinois-Department of Human ServicesOffice Administrator III at State of Illinois-Department of Human Services
Amy NortonAmy Norton
Staff Development Technician at Illinois Department of Human ServicesStaff Development Technician at Illinois Department of Human Services
Anaely SalgadoAnaely Salgado
Public Aid Eligibility Assistant at State of Illinois-Department of Human ServicesPublic Aid Eligibility Assistant at State of Illinois-Department of Human Services
Nichelle EcholsNichelle Echols
Public Service Administrator at Illinois Department Of CorrectionsPublic Service Administrator at Illinois Department Of Corrections
Paula MuskinPaula Muskin
Public Service Administrator at Illinois Department Of Children And Family ServicesPublic Service Administrator at Illinois Department Of Children And Family Services