Olufemi Sutton
Richmond,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer service rep
Arkema
02.2022 - 09.2024
- Manage customer orders, manage customer expectations, resolve crises, work DM to satisfy delivery dates, maintain master records, handle credits/ debits
- Proactively maintain an ongoing relationship with all customers both internal and external
- Understanding of more complicates customer deliver processes, such as vendor managed inventory, third party orders, inter-company, orders/ transfers, and consignment with reconciliation
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer service rep
Doggett Heavy machinery
01.2018 - 01.2022
- Processes a high volume of incoming calls and emails, including customer orders submitted by telephone, email, and fax
- Make regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at 5 percent or less
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provides back up support with daily sales reports, bank accounts, month-end process in supervisor’s absence
- Keep records of customer interactions
- Processes customer accounts, and file documents
- Investigate and resolve or reports customer problems
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Data entry clerk
Fas Logistics
01.2015 - 01.2018
- Transcribed data, verifying information to deliver projects with 100% accuracy
- Maintained data entry quality level of 90% to support team productivity and efficiency
- Identified and corrected data entry errors to prevent duplication across systems
- Compiled statistics information for special reports, increasing data integrity and process efficiency
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Data entry operator
Apple Store
01.2011 - 12.2014
- Managed financial transactions without errors, including deposits and verifying cash, cashiers checks, and obtaining authorizations
- Executed tasks, including checks, money orders and redeeming savings bonds
- Balanced cashier drawers and ATMs, handling $15-25K+ per day including close out processes to balance receipts
- Recommended Apple products that met the customers needs to exceed sales targets by 23% year over year
Education
Degree -
Stephen F Austin
01.2009
diploma -
Hastings High School
01.2005
Skills
- Data verification
- Attention to detail
- Error correction
- Typing speed
- 10 key proficiency
- Microsoft Excel
- Google Sheets
- Organizational skills
- Task prioritization
- Project management
- Communication skills
- Verbal communication
- Written communication
- Teamwork skills
- Collaboration
Timeline
Customer service rep
Arkema
02.2022 - 09.2024
Customer service rep
Doggett Heavy machinery
01.2018 - 01.2022
Data entry clerk
Fas Logistics
01.2015 - 01.2018
Data entry operator
Apple Store
01.2011 - 12.2014
diploma -
Hastings High School
Degree -
Stephen F Austin
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