Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Olugbemiga Adejiyan

Richmond,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. with over 15 years of IT experience. Versatile ServiceNow developer with over 7 years of leveraging software engineering and implementing new technologies to maximize development efficiency. Conducting extensive market and consumer research to translate into application features. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Acquiring and applying new complex technology concepts in short period of time.

Overview

6
6
years of professional experience
1
1
Certification

Work History

ServiceNow Consultant

Infosys Ltd.
10.2021 - Current
  • Optimized ServiceNow implementation by analyzing business processes and recommending system enhancements.
  • Streamlined service delivery with the development of custom applications and workflows within ServiceNow.
  • Reduced incident resolution time, automating key processes and implementing self-service options for endusers.
  • Managed complex integrations between ServiceNow and third-party systems to improve data flow and automation capabilities.
  • Spearheaded successful migration projects from legacy ITSM tools to ServiceNow, ensuring a seamless transition for users.
  • Delivered comprehensive training programs on ServiceNow features and functionality for both technical and non-technical staff members.
  • Developed critical performance metrics to evaluate the effectiveness of ServiceNow solutions in achieving business objectives.
  • Provided ongoing support for implemented solutions, addressing issues promptly to maintain optimal system performance.

ServiceNow Developer

DISYS
10.2021 - 12.2021
  • Enhanced system efficiency by developing and implementing ServiceNow applications and modules.
  • Streamlined business processes for improved workflow management through the customization of ServiceNow forms and fields.
  • Increased user satisfaction with tailored solutions by analyzing end-user requirements and translating them into functional specifications.
  • Reduced incidents resolution time by creating custom scripts to automate routine tasks and improve overall service delivery.
  • Optimized performance of existing applications through continuous monitoring, identifying bottlenecks, and applying necessary patches or updates.
  • Collaborated closely with cross-functional teams to develop effective strategies for IT service management initiatives using the ServiceNow platform.
  • Ensured seamless integration of third-party systems with ServiceNow by building robust APIs and web services connectors.
  • Boosted client satisfaction levels through timely resolution of critical issues via troubleshooting, debugging, and root cause analysis techniques in a complex ServiceNow environment.
  • Minimized downtime during migrations by employing thorough testing methodologies throughout all stages of development life cycle.
  • Established best practices for maintaining code quality standards while adhering to Agile development principles for efficient project execution in a fast-paced environment.
  • Developed robust reporting dashboards that provided actionable insights for informed decision-making across various organizational levels.
  • Contributed to successful audits by ensuring compliance with industry regulations as well as internal information security policies through proper configuration of ServiceNow security settings.
  • Developed reusable components to expedite future development projects, reducing implementation timelines and overall project costs.

ServiceNow Administrator

Harris Consult
01.2018 - 09.2021
  • Enhanced system performance by optimizing ServiceNow configurations and customizations.
  • Reduced service disruptions by proactively monitoring, diagnosing, and resolving incidents.
  • Streamlined IT service delivery with the implementation of ServiceNow best practices.
  • Collaborated with cross-functional teams to develop efficient workflows for incident management.
  • Improved end-user satisfaction by providing timely and accurate support for ServiceNow-related issues.
  • Maintained up-to-date knowledge of ServiceNow platform enhancements and applied them to improve business processes.
  • Increased team productivity by creating custom dashboards, reports, and performance metrics in ServiceNow.
  • Developed comprehensive documentation for ServiceNow administration tasks, streamlining future maintenance efforts.
  • Assisted in successful system upgrades by conducting thorough testing and addressing potential compatibility issues in a timely manner.
  • Implemented advanced scripting techniques to automate routine tasks, saving time and resources for the IT department.
  • Played an instrumental role in migrating legacy systems to the ServiceNow platform while minimizing downtime during transition periods.
  • Trained end-users on how to effectively use ServiceNow features, resulting in increased adoption rates across departments.
  • Spearheaded initiatives aimed at improving ITIL compliance within the organization using the features offered by the ServiceNow platform.
  • Contributed significantly towards continuous improvement projects through proactive identification of areas requiring process enhancement within the service management domain.

Education

Bachelor of Science - Computer Science And Engineering

Obafemi Awolowo University
Ile-Ife
07.2005

Skills

  • Problem Management
  • Report Generation
  • Performance Analytics
  • Data Migration
  • Incident Management
  • Agile Methodology
  • Asset Management
  • Quality Assurance Testing
  • Knowledge Management
  • Business Analysis
  • ServiceNow Development
  • LDAP Integration
  • ITIL Framework
  • Service Catalog Management
  • SLA Configuration
  • Change Management
  • Workflow Design
  • REST API Integration
  • IT Service Management
  • JavaScript Expertise
  • Access Control Lists
  • Email Notification Setup
  • Role-Based Access Control
  • CMDB Management
  • Cisco CCNA Certification
  • Cisco Router and Switch Security

Affiliations

  • Volunteering for food drive activity in my Community
  • Playing of Games

Certification

CCNA, CCNP, CSA, CIS-HRSD

Timeline

ServiceNow Consultant

Infosys Ltd.
10.2021 - Current

ServiceNow Developer

DISYS
10.2021 - 12.2021

ServiceNow Administrator

Harris Consult
01.2018 - 09.2021

Bachelor of Science - Computer Science And Engineering

Obafemi Awolowo University

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Olugbemiga Adejiyan