Olukamiye Ajayi
Buford,GA
Summary
I'm a helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills. An empathetic candidate experienced in safely transporting patients to and from locations. Patient-oriented and helpful professional adept at handling stressful situations. Works in full compliance with industry safety and sanitation regulations. Also a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Patient Transporter
Northeast Georgia Medical Center
04.2023 - Current
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Monitored patient progress to detect changes or unusual behavior and update medical personnel.
- Educated patients and families to provide information on hospital policies and procedures related to patient transport.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Maintained up-to-date knowledge of local road and traffic conditions to navigate best routes and manage patient safety.
- Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Supported medical staff during patient examinations in accordance with company policy.
- Checked patient rooms for adequate linens and supplies and restocked as necessary.
Customer Service Representative
Dillard's
09.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cook's Assistant
Nissi Food
01.2017 - 05.2020
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed recipes closely for consistent taste, quality and presentation.
- Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
- Distributed food during busy peak periods to drive customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Placed orders to restock items before supplies ran out.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Monitored food quality and temperature for safe consumption.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Removed trash and cleaned kitchen garbage containers.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Lifted and carried heavy materials.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Pushed, pulled and transported large loads and objects.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Associate of Applied Science - Design And Media Production
Lanier Technical College
Oakwood, GA05.2025
High School Diploma -
Lanier High School
Buford, GA05.2021
Skills
- Aseptic Guidelines
- Computer Literacy
- Customer Service
- Change Linens
- Scheduling Coordination
- Patient Transportation
- Cultural Awareness
- Document Control
- Typing Proficiency
- Problem-Solving Ability
- Organize Community Support
- Bookkeeping Support
- Issue and Complaint Resolution
Languages
yoruba
Professional Working
Timeline
Patient Transporter
Northeast Georgia Medical Center
04.2023 - Current
Customer Service Representative
Dillard's
09.2021 - 01.2023
Cook's Assistant
Nissi Food
01.2017 - 05.2020
Associate of Applied Science - Design And Media Production
Lanier Technical College
High School Diploma -
Lanier High School
Similar Profiles
Cindy BrowningCindy Browning
Front Office Coordinator at Hospice and In-Home Palliative Care of Northeast Georgia Medical CenterFront Office Coordinator at Hospice and In-Home Palliative Care of Northeast Georgia Medical Center
Julia RenteriaJulia Renteria
Nutritionist at Northeast Georgia Medical CenterNutritionist at Northeast Georgia Medical Center
Brandy BrunnerBrandy Brunner
Patient Care Technician at Northeast Georgia Medical CenterPatient Care Technician at Northeast Georgia Medical Center
Natalie PisanoNatalie Pisano
Float Registered Nurse at Northeast Georgia Medical CenterFloat Registered Nurse at Northeast Georgia Medical Center
Cody HarshCody Harsh
Used Car Foreman / Lean Coordinator at Hendrick Mall of Georgia MiniUsed Car Foreman / Lean Coordinator at Hendrick Mall of Georgia Mini