Olumide Adeolu
Dallas,GA
Summary
To obtain an accountable, Operational and Leadership position with an organization that expects maximum performance, Results-focused management, professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success
Overview
29
29
years of professional experience
1
1
Certification
Work History
Manager _ On-Board Service Operations
Delta Air Lines, Inc
07.2023 - 08.2025
- Led and supervised 40-100 onboard staff, improving team productivity by 20-30% through structured scheduling, coaching, and performance reviews.
- Improved customer satisfaction (CSAT/NPS) score by 18-25% through proactive passenger engagement and service recovery leadership.
- Improved onboard revenue(food, beverage, or premium services) by 10-18% through upselling strategies and staff sales coaching.
- Successfully handled 100% of critical onboard incidents, including service disruptions and passenger escalations, with zero safety violation.
- Improved on-time service completion by 15-20% through efficient crew coordination and time management during boarding and inflight service.
- Reduced operational costs by 20-25% through comprehensive process improvement initiatives and resource management.
- Developed and implemented training programs to improve staff performance and compliance with safety regulations.
Operations Service Manager
Delta Air Lines Inc
05.2007 - 06.2023
- Improved on-time departure (D0) performance by 20-25% through optimized staffing, improved pushback coordination, tighter turnaround timelines.
- Reduced ramp safety incidents and equipment damage by 25-35% by reinforcing safety briefings, adherence to standard work, and proactive hazard identification.
- Improved baggage performance metrics(mishandled bags, load accuracy) by 15-25% through tighter coordination between above and below wing team.
- Trained, coached, and developed 50+ ramp and operation employees annually, improving performance ratings and promotion readiness.
- Successfully managed 100% of IROP events, including weather disruptions, aircraft swaps, and crew constraints, while maintaining safety and customer trust.
Station Manager
Swiss International Air Lines
05.1996 - 10.2004
- Leading a diverse group of leaders and front-line employee in support of 24/7 operation
- Responsible for strategic and tactical execution of customer service operation including of safety initiatives, on-time operational performance, IROP management, and recovery plans along other strategic initiative.
- Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined processes to improve efficiency, resulting in reduced turnaround times for flight operations.
Education
Bachelor of Science - Agricultural Science
Lagos State University of Science And Technology
Ikorodu, Lagos State, Nigeria05-1993
Associate of Applied Science - Computer Science
Lagos State City College
Lagos, Lagos State, Nigeria09-1988
Skills
- Lean Management(Green Belt Certification)
- Project Management Certification
- Operational Efficiency and Management
- Staff Development and Training
- Training and development
- Process improvement
Accomplishments
- Introduced Real Time Staff Management(RTSM) Software to the operation for managing staff and enhanced operational excellent.
Certification
- Six Stigma(Yellow and Green Belt)
- Project Management
Timeline
Manager _ On-Board Service Operations
Delta Air Lines, Inc
07.2023 - 08.2025
Operations Service Manager
Delta Air Lines Inc
05.2007 - 06.2023
Station Manager
Swiss International Air Lines
05.1996 - 10.2004
Bachelor of Science - Agricultural Science
Lagos State University of Science And Technology
Associate of Applied Science - Computer Science
Lagos State City College