Olumide Babatunde
Austin,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Cutomer Service Representative
MasTec
Dallas, TX
11.2012 - 10.2014
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
Technician
Fts Usa
Greensboro, NC
07.2010 - 09.2012
- Conducted preventive maintenance procedures according to established schedules.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Operated specialized diagnostic tools used to identify system faults.
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Salesman
Crown Automotive Sales Co. Inc.
Greensboro, NC
02.2005 - 06.2010
- Solicited orders from existing customers through phone calls and emails.
- Provided timely follow-up on inquiries made by potential customers.
- Generated leads from cold-calling prospective clients.
- Greeted customers and provided information about products and services.
- Addressed customer questions and concerns regarding products and services.
- Developed key customer relationships to increase sales.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Education
Bachelor of Science - Geography
Ahmadu Bello University
Zaria, Nigeria07-1998
Skills
- Customer service
- Technical support
- Product knowledge
- Effective communication
- Problem solving
- Team collaboration
- Attention to detail
- Call center experience
- Verbal and written communication
- Professional telephone demeanor
- Follow-up skills
- Sales support
- Inbound and outbound calling
Timeline
Cutomer Service Representative
MasTec
11.2012 - 10.2014
Technician
Fts Usa
07.2010 - 09.2012
Salesman
Crown Automotive Sales Co. Inc.
02.2005 - 06.2010
Bachelor of Science - Geography
Ahmadu Bello University
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