Olumide Jegede
IT Support Engineer
Carrollton,TX
Summary
Talented IT Support Engineer adept at applying abilities, drive and technical skills to positively impact. Proactive and hardworking team player with focused mentality and rigorous approach. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
6
6
Certifications
5
5
years of professional experience
Work History
IT Support Engineer
Peak Systems Inc
New York, NY
03.2018 - 03.2021
- Provided local and remote Tier 1 & 2 IT software and hardware support for non-technical internal users through desk side support services
- Good knowledge of using WIRESHARK in packet capture.
- Good knowledge of DNS, DHCP. VLAN.
- Implementation of Dynamic Routing in company Networks like OSPF, BGP.
- Set up new desktop systems, windows upgrades and configure laptops for incoming employees, loading required software and server permissions.
- Devised incisive workarounds and resolutions for IT problems, usage of Active directory and System Center Configuration Manager
- Implementation, configuration and maintenance of Cisco devices such as Cisco routers 1603, 2948, and Cisco Catalyst Switches 3400, 3550, 3600, 3750, 6509, 7606, and Alcatel Lucent 7750 (SR12 & SR7),7450,7210,7705, and Cisco ASA Firewal
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Service Now ticketing system to quickly resolve incoming tickets and achieve high customer satisfaction while maintaining the SLA agreement.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Technical Support Specialist
Field Nation LLC
Dallas, TX
03.2018 - 12.2019
- Installation and Support of NCR P.O.S system, Security cameras, people counters, Network device, kiosks, Demarcation extensions, cable runs and termination.
- Managing and Maintaining the Servers, PC's, Routers and Switches, configuration of networking Equipment and Network processing, centralized and distributed network connection.
- Worked extensively with telecommunications equipment including VOIP, Server and Hardware swap Installations of thin clients and laser printers refresh
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
Bachelor's - Administrative Management
Kuala Lumpur Metropolitan University
MalaysiaAssociate of Science - Accounting
The Polytechnic Ibadan
NigeriaAssociate of Science - Computer Science
Osun State College of Technology
NigeriaSkills
TCP/IP
Certification
● Cisco Certified Network Associate (CCNA)
Timeline
IT Support Engineer
Peak Systems Inc
03.2018 - 03.2021
Technical Support Specialist
Field Nation LLC
03.2018 - 12.2019
Associate of Science - Computer Science
Osun State College of Technology
Associate of Science - Accounting
The Polytechnic Ibadan
Bachelor's - Administrative Management
Kuala Lumpur Metropolitan University