OLUSEGUN JOHNSON
Atlanta,GA
Summary
Detail-oriented professional with 7+ years of legal process serving experience and 20+ years in logistics, delivery, and operations management. Recognized for precision, discretion, and the ability to execute time-sensitive assignments while maintaining compliance and professionalism. Strong background in route planning, customer service, and legal documentation handling.
Overview
30
30
years of professional experience
Work History
Cabin Experience Agent
Delta Air Lines
Atlanta, GA
01.2021 - Current
- Deliver exceptional passenger service while maintaining safety and compliance standards in a fast-paced airport environment.
- Assist with cabin operations and ensure customer satisfaction through effective communication and problem-solving.
- Support operational efficiency by adhering to strict timelines and procedures.
- Coordinated baggage handling procedures to minimize delays and improve operational efficiency.
- Trained new staff on safety protocols and company policies, fostering a knowledgeable workforce.
- Coordinated loading and unloading of baggage, optimizing turnaround times for aircraft.
- Trained new ramp agents on equipment usage and safety procedures, enhancing team performance.
- Collaborated with flight crews to manage luggage handling effectively and address any discrepancies.
Mail Carrier
United States Postal Service (USPS)
Atlanta, GA
01.2019 - 01.2021
- Managed daily mail delivery routes with accuracy, efficiency, and reliability.
- Maintained strong customer relationships while ensuring timely delivery of mail and packages.
- Followed federal postal regulations and delivery procedures consistently.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
Revenue Recovery Agent
UPS
Atlanta, GA
01.2018 - 01.2021
- Conducted audits and investigations to identify and recover lost shipment revenue.
- Researched shipment discrepancies and resolved billing issues accurately.
- Maintained detailed records and collaborated with internal departments to improve recovery processes.
- Conducted in-depth investigations to recover lost or damaged packages.
- Utilized tracking software to monitor package movement and identify discrepancies.
- Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
- Reviewed 10 accounts per day that were behind on payment to decide appropriate action.
Parcel Delivery Driver
FedEx
Atlanta, GA
02.2019 - 12.2019
- Executed timely parcel deliveries while maintaining high customer service standards.
- Planned and optimized delivery routes to improve efficiency and meet deadlines.
- Ensured safe handling and accurate documentation of packages.
- Managed time efficiently to complete daily delivery assignments within specified deadlines.
- Tracked package status using digital systems, keeping customers informed throughout the delivery process.
- Resolved customer inquiries and concerns promptly, ensuring high levels of satisfaction and service quality.
- Utilized GPS navigation systems accurately, reducing errors and improving on-time delivery rates.
- Assisted in warehouse operations, including sorting and loading parcels for optimized delivery routes.
- Prioritized urgent deliveries according to established guidelines, ensuring critical packages reached recipients promptly.
Logistics Manager
Infinity Trucking Company
Chicago, IL
01.2003 - 01.2018
- Oversaw logistics and transportation operations across multiple shipment channels.
- Coordinated dispatch, compliance, and supply chain activities to ensure operational efficiency.
- Managed schedules, routing, and documentation for timely deliveries and regulatory compliance.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Directed shipping and receiving of wide range of products daily.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Monitored logistics performance and identified improvement opportunities.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
Legal Process Server
Magistrate Court of Lagos
Nigeria
01.1996 - 01.2003
- Served court documents in accordance with legal procedures and jurisdictional requirements.
- Maintained confidentiality and professionalism while handling sensitive legal matters.
- Prepared accurate service records and ensured timely completion of assignments.
- Tracked down 15-20 defendants per month to serve legal documents.
Education
Bachelor of Science (B.S.) - Business Administration – Logistics & Supply Chain Management
Colorado Technical University
Colorado01.2006
Bachelor of Science (B.S.) - Business Administration
Yaba College of Technology
Lagos, Nigeria01.1996
Skills
- Process Serving & Legal Documentation
- Route Planning & Time Management
- Logistics & Operations Coordination
- Customer Service & Conflict Resolution
- Compliance & Record Keeping
- Attention to Detail
- Shipment Auditing & Investigation
- Delivery Operations
Timeline
Cabin Experience Agent
Delta Air Lines
01.2021 - Current
Parcel Delivery Driver
FedEx
02.2019 - 12.2019
Mail Carrier
United States Postal Service (USPS)
01.2019 - 01.2021
Revenue Recovery Agent
UPS
01.2018 - 01.2021
Logistics Manager
Infinity Trucking Company
01.2003 - 01.2018
Legal Process Server
Magistrate Court of Lagos
01.1996 - 01.2003
Bachelor of Science (B.S.) - Business Administration
Yaba College of Technology
Bachelor of Science (B.S.) - Business Administration – Logistics & Supply Chain Management
Colorado Technical University