EHR/EMR implementation analyst and credentialed trainer with more than 8 years of
experience, and a background in management, information technology, clinical systems training,
implementation, optimization, and workflow development. Detail oriented quick learner with excellent
communication skills, and a track record of success at delivering results which helps keep clients satisfied and loyal
Overview
2026
2026
years of professional experience
Work History
Epic Ambulatory Personalization Lab
Sentara Norfolk General Hospital
03 2025 - 07 2025
Sat 1-on-1 with physicians mid-level providers in customizing their notes, macros, and other documentation and encounter accelerators
Conducted post-go-live training and support for physicians
Discussed optimization requests with physicians, analyzed them and rated them in share point for analysts to act on
Epic OpTime/Anesthesia Credentialed Trainer, and Optimization Support
TEKSYSTEMS ( LCMC )
12 2023 - 08 2024
Provided classroom training for over 300 super-users, and end users on the functionality and the changes in workflows
Conducted one-on-one and classroom training for clinic staff on best practice on documenting using flowsheets and MAR tools
Prepared and made available the necessary training materials for end users
Analyzed End-User requirements and made recommendations and changes to curriculum and workflow design, with an emphasis patient care tools and improving end user productivity
Acted as liaison for providers in the peri-Op department to the build team, while also gathering feedback for operational leadership, training and the build analysts
Epic OpTime/Anesthesia Support
TEKsystems
02 2020 - 08 2023
Provided support for Providers, OR nurses, and inpatient nurses - in prep for Go-Live
Conducted one-on-one training and support for CRNAs and Anesthesia physicians
Assisted in conducting post go-live performance analysis review and support
Cerner SurgiNet/Anesthesia Trainer/Support
Covenant Health ( ExecuTrain of Kentucky)
02 2018 - 10 2018
Provided training suited for groups and/or individual end-users, and assessed learning needs - when required.
Assisted with classroom training, 1-on-1, virtual and in-person presentations, and demonstrations of software applications.
Coordinated advanced training/education events.
Helped develop curriculum, and tip-sheets for classroom training.
Analyzed End-User requirements and translated them into workflow design, with an emphasis on enhancing patient care tools and improving user productivity.
Epic OpTime Credentialed Trainer and Analyst
Encore health resources ( Mainline health)
12 2016 - 10 2017
Provided classroom training for over 300 super-users, and end users on the functionality and the changes in workflows.
Analyzed End-User requirements and made recommendations and changes to curriculum and workflow design, with an emphasis patient care tools and improving end user productivity.
Acted as liaison for providers in the periOp dept to the build team, while also gathering feedback for operational leadership, training and the build analysts.
Assisted in coordinating shadow-charting for anesthesia providers, OR nurses, and inpatient nurses - in prep for Go-Live
Conducted one-on-one and classroom training for clinic staff on best practice on documenting using flowsheets and MAR tools.
Provided support from Command center: recorded and resolved troubleshooting tickets.
Epic OpTime/Anesthesia Credentialed Trainer, and Optimization Support
Johns Hopkins Medicine
04 2016 - 07 2016
Provided classroom training for over 300 super-users, and end users on the functionality and the changes in workflows
Conducted one-on-one and classroom training for clinic staff on best practice on documenting using flowsheets and MAR tools
Prepared and made available the necessary training materials for end users
Analyzed End-User requirements and made recommendations and changes to curriculum and workflow design, with an emphasis patient care tools and improving end user productivity
Acted as liaison for providers in the peri-Op department to the build team, while also gathering feedback for operational leadership, training and the build analysts
Assisted in coordinating shadow-charting for anesthesia providers, OR nurses, and inpatient nurses - in prep for Go-Live
Assisted in conducting post go-live performance analysis review and support
Created and submit daily/weekly status reports to project manager
Provided support from Command center: recorded and resolved troubleshooting tickets
Provided support for Grand Central - ADT (admissions, transfers and discharges): Bed Planning, Transport and Dispatch, Medicaid Eligibility/Community Health Advisor, Patient Access/Registration, EVS (Environmental Services)
ATE Support Specialist ( EMR )
Independent Contrator
01 2016 - Current
Provided one-on-one support to staff to adapt to EMR implementation
(CPOE, Pt. Lists, Results, eMAR, Medication Reconciliation, Depart Process
Analyzed and researched end user software, hardware, and security issues;
Assessed the training needs of providers and assisted Instructional Designers in modifying the lesson plan for providers - Built Master patient, environment build
Assist with workflow redesign and development by working with the team to plan, design, and/or test workflows currently in place or redevelop new processes that relate to the EMR system
Assisted in conducting post go-live performance analysis review and support
Created and submit daily/weekly status reports to project manager
E-Prescribing, PowerOrders, Alerts, I&O2G, and Barcode Medication Administration)
Evaluated work processes and provided recommendations for resolution and improvement
Facilitated end user ATE support for transition from McKesson to Cerner
Millennium/SurgiNet/Anesthesia
Learned end-user work flows and trained end users on workflows changes, and gathering feedback for instructional designers and project manager.
Performed initial workflow analysis and made recommendations for custom software build
Provided Ambulatory support to physicians and nurse using PowerChart and CareNet
Provided elbow support to end users on how to successfully use the software system:
OpTime/Anesthesia, Ambulatory, ASAP, CPOE, ClinDoc, and Willow
Reported and recorded issues to ensure proper resolution and follow up
Supported PowerChart, PowerNotes, PowerPlans, and IVEW for Ambulatory support to rehab clinics.
Triaged calls and issues from support team, and followed up on tickets logged
Education
Bachelors Of Science - Computer Science
Covenant University
Skills
Epic Application
Cerner Application
Credential Trainer
At the Elbow Support
Personalization
Post Go-live Support
Software Testing
Technical Dress Rehearsal
Debugging
Organization and Time Management
Training and Development
Teamwork and Collaboration
Multitasking Abilities
Interpersonal Communication
Decision-Making
Timeline
Epic Ambulatory Personalization Lab
Sentara Norfolk General Hospital
03 2025 - 07 2025
Epic OpTime/Anesthesia Credentialed Trainer, and Optimization Support
TEKSYSTEMS ( LCMC )
12 2023 - 08 2024
Epic OpTime/Anesthesia Support
TEKsystems
02 2020 - 08 2023
Cerner SurgiNet/Anesthesia Trainer/Support
Covenant Health ( ExecuTrain of Kentucky)
02 2018 - 10 2018
Epic OpTime Credentialed Trainer and Analyst
Encore health resources ( Mainline health)
12 2016 - 10 2017
Epic OpTime/Anesthesia Credentialed Trainer, and Optimization Support
Certified (Licensed) Surgical Assistant at Sentara Health (Sentara Norfolk General Hospital)Certified (Licensed) Surgical Assistant at Sentara Health (Sentara Norfolk General Hospital)