Overview
Work History
Timeline
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Oluseye Adegoke Fowode

Oluseye Adegoke Fowode

Parkville,MD

Overview

9
9
years of professional experience

Work History

Product Support Specialist

Ueller Impron
08.2018 - Current
  • Serves as first point of contact for staff and customers of the company as related to IT issues
  • Managing help desk tickets and creating manuals for technical training
  • Using feedback from customers to improve problem-solving techniques and customer service
  • Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management
  • Troubleshoot hardware problems (printers/desktops/network); provide support to requests remotely.

IT Operations Executive

OMSA Integrated Services Limited
Lagos
08.2015 - 06.2018
  • Troubleshoot and resolve system related issues in real time to minimize operational downtime
  • Provide 1st level IT service support - perform troubleshooting and resolve if possible, perform Request Fulfilment
  • Execute service desk processes for Request Fulfillment, Incident Management, and support Problem Management
  • Work with Service Management Excellence to identify and develop automated reports
  • Supervised all forms of data analysis, storage, and management exercises within the organization as IT Coordinator.

Timeline

Product Support Specialist

Ueller Impron
08.2018 - Current

IT Operations Executive

OMSA Integrated Services Limited
08.2015 - 06.2018

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Oluseye Adegoke Fowode