Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Payment Associate II
3 Years 8 Months
First Tech Federal Credit Union | 2022.08 - 2026.04
Share branch reporting, deposit reviews and account management
Handled phone, chat, and email queues to assist frontline representatives
Continuous process review and enhancements
Led an Inclusion Network by organizing events and activities to promote diversity and inclusion.
Supported leadership and took on additional assignments.
HR Assistant II
11 Months
Amazon Air KBWI | 2020.05 - 2021.04
Oversaw timecard tracking to maintain compliance with labor regulations., review and consolidation in Kronos
Facilitated daily HR operations through general and administrative support, ensuring smooth workflow.
Prepared weekly reports and coordinated internal communications to keep team informed.
Prepared weekly reports and managed internal communications.
Created, reviewed, and submitted disciplinary cases, appeals and outcome, using EXACT systems.
Investigated and Resolved timecard issues, Processed trouble tickets to ensure timely resolution of HR issues. and close HR cases.
Manager, Human Resources
1 Year 1 Month
Centerspread Gray Advertising Co | 2014.01 - 2015.02
Offered guidance to managers on recruitment, employee performance and compliant investigation.
Guided managers on recruitment strategies, employee performance management, and compliance investigations to enhance workforce effectiveness.
Managed payroll administration tasks for timely processing of salaries, bonuses, deductions, and taxes
Worked closely with employees in ensuring payroll integrity and updating personal information records.
Organized team-building activities to strengthen collaboration and improve workplace relationships among staff.
Resolved conflicts through positive and professional mediation.
Handled confidential matters with discretion to maintain workplace harmony and employee privacy.
Assisted in developing compensation structures based on market research and internal equity to ensure fair and competitive pay.
Assisted in development of compensation structures based on market research and internal equity considerations.
Competence Assurance Officer
1 Year 7 Months
NigerDock Plc FZE | 2011.06 - 2013.01
Evaluated staff performance regularly through competence-based assessment framework.
Maintained assessment data logs to track onsite manpower efficiency.
Managed daily operations and supervised training school staff.
Prepared reports detailing departmental activities, challenges, and implemented solutions.
Maintained and supported continuous learning for best practices, and regulatory requirements related to Health, Safety, Environmental and Quality Management.
Conducted inspections and GEMBA walks to verify compliance with safety standards and regulations.
Human Resources Executive
2 Years 5 Months
United Bank of Africa | 2007.11 - 2010.04
Recruited and hired employees to fill critical job vacancies, enhancing departmental staffing.
Managed employee-related administrative programs, including health insurance and retirement plans, ensuring compliance and employee satisfaction.
Maintained accurate records of personnel data, including attendance, leave balance, and training history.
Supported periodic HR policies, procedures, and guidelines review sessions.
Assisted payroll administrators by providing accurate information on salaries, bonuses, deductions, and taxes to maintain payroll integrity.
Education
Advanced Diploma - Human Resources Management
University of Lagos | Lagos, Nigeria | 2012-06
MBA - Human Resources Management
Ladoke Akintola University of Technology | Nigeria | 2010-12
Skills
Compliance Monitoring
Process optimization
Problem-solving
Communication & Customer Service
Excellent communication
Team collaboration
Positive demeanor
Team collaboration
People Engagement
Emotional Intelligence
Effective communication
Time management
Relationship building
Accomplishments
Collaborated with team of 8 including Fraud Liaison Officers and Payment Process review experts in the development of Fraud detection through review of unusual spend patterns.
Achieved 35% Fraud discretionary deposits through effectively helping with highlighting negligent fraudulent risk patterns with identity exposures.