Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Interests
Timeline
Generic

Oluseyi Mark Oladeji

Binghamton

Summary

Professional banking expert with strong analytical skills and deep understanding of financial products, services, risk management, and customer relations. Adept at team collaboration and consistently achieving high-impact results. Reliable, highly motivated, adaptable to changing needs, articulate, energetic and result-oriented with exemplary passion for developing relationships, cultivating partnerships, managing teams and improving on best practice. Recognized for strong communication abilities, acute social skills and problem-solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Banker

Citizens Bank
01.2023 - 11.2024
  • Extensive interactions with personal account holders and small business owners (customers and prospects) to uncover and evaluate client's financial positions and identify tailored fit banking products to meet personal and business needs.
  • In conjunction with partners, constantly researching and problem solving client concerns.
  • Provide professional and personalized experience to all clients to ensure customer satisfaction.
  • Mitigate the bank's exposure to risk by adhering to company's proven policies and procedures.
  • Manage escalated phone calls by applying conflict resolutions skills and knowledge of company policies, products, and services.
  • Passion to positively impact the community I live and work in.
  • Analyzed financial data to provide tailored banking solutions for diverse client needs.
  • Cultivated strong client relationships to enhance customer satisfaction and loyalty.

Customer Service Advocate

Cigna Health & Life Insurance, North America.
10.2016 - 10.2022
  • Customer Service Team Lead and Subject Matter Expert on high worth and dedicated clients.
  • Promoted available products and services to customers during service, account management and order calls.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Handling escalated calls and ensuring a de-escalation of same with a view to ensuring customer satisfaction;
  • Promoted superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Educating both customer and health care providers about insurance benefits, medical claims and eligibility.
  • Excellent Knowledge of HIPAA and applying sound judgement with this knowledge in my daily work tasks.

Sales Associate

Von Maur Inc
11.2014 - 04.2016
  • Prompt and professional delivery of excellent customer service;
  • Consistently surpassing company’s sales goals;
  • Constantly seeking to expand and maintain company’s clientele base.,
  • Identified customer needs with the aim of bettering customer's experience and boost sales.

Customer Service Supervisor

Marks & Spencer PLC
03.2013 - 04.2014
  • Resolving customers’ complaints in a professional and timely manner;
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Train and update Associates on product knowledge, customer satisfaction practices, selling and operational skills;
  • Championed corporate social responsibility by fostering community service.

Attorney at Law

Afe Babalola Chambers (SAN).
08.2011 - 01.2013
  • Legal risk management through effective drafting of different legal instruments, court processes and writing of legal opinions.
  • Extensive legal research;
  • Interviewed witnesses and gathered public record research relevant to each case.
  • Reviewing commercial agreements and closing of contractual deals;
  • Anchored different negotiations (and other ADR Mechanisms) to reach an amicable settlement between disputing parties.
  • Provided sound legal advice to variety of small and mid-sized businesses involved in multiple types of litigation.

Education

Master of Laws - Oil and Gas

University of Aberdeen
02.2014

B.L -

Nigerian Law School
06.2011

LL.B (Hons) -

Olabisi Onabanjo University
03.2009

High School Diploma -

Ilupeju High School
06.2000

Skills

  • Excellent customer service
  • Exceptional organizational and time management skills with a demonstrated ability to evaluate problems, apply knowledge and produce results
  • Excellent written and verbal communication skills
  • Advanced analytic skills, excellent leadership and strong interpersonal skills
  • Ability to plan and manage tasks to meet project deadlines
  • Proven ability to work under immense pressure without losing attention to details or accuracy
  • Ability to plan and manage tasks to meet project deadlines
  • Strong personal integrity with a commitment to learning & professional growth

Affiliations

MEMBER- Nigerian Bar Association (Joined September, 2011) MEMBER- Chartered Institute of Arbitrators- UK (Joined July, 2010)

Certification

Notarized Public, State of New York - qualified in Broome County.

Interests

  • Gym Workouts
  • Adventure Travel
  • Virtual Reality
  • Volunteer Work
  • Youth Development Programs

Timeline

Banker

Citizens Bank
01.2023 - 11.2024

Customer Service Advocate

Cigna Health & Life Insurance, North America.
10.2016 - 10.2022

Sales Associate

Von Maur Inc
11.2014 - 04.2016

Customer Service Supervisor

Marks & Spencer PLC
03.2013 - 04.2014

Attorney at Law

Afe Babalola Chambers (SAN).
08.2011 - 01.2013

B.L -

Nigerian Law School

LL.B (Hons) -

Olabisi Onabanjo University

High School Diploma -

Ilupeju High School

Master of Laws - Oil and Gas

University of Aberdeen

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