Olushawla Soremekun
Los Angeles,CA
Summary
Highly motivated and dedicated professional with hands-on experience in administrative support, seeking to contribute expertise in organization, communication, and office management. Adept at managing day-to-day office functions, including scheduling, record management, compliance tracking, and data entry, with exceptional attention to detail. Skilled in handling a wide range of administrative tasks, such as preparing urgent correspondence, managing filing systems, and coordinating daily operations and special projects. Experienced in creating and maintaining membership databases and generating reports to track activity and organizational progress. Proficient in preparing materials and providing support to team members to ensure smooth and efficient office operations. Strong communication, interpersonal, and multitasking abilities, with a proven track record of working collaboratively to achieve organizational goals and meet deadlines.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
SEIU 2015
08.2024 - Current
- Developed and maintained data systems to track staff compliance with department and Union programs (e.g., COPE, membership drives, petition drives, and membership mobilization)
- Ensured adherence to administrative requirements by monitoring and filing activity reports, attendance records, and expense reports for department staff
- Prepared and coordinated various materials, including urgent correspondence, letters, fliers, forms, and announcements, on behalf of the Regional/Department Manager
- Managed the creation and upkeep of hard copy and electronic filing systems to ensure efficient document storage and retrieval
- Handled mail and phone calls for the Regional/Department Manager, prioritizing tasks and ensuring timely follow-up
- Supported special projects assigned by the immediate supervisor, contributing to organizational efficiency and goal achievement
- Coordinated the Regional/Department Manager's calendar, arranged travel logistics, and managed appointments to ensure optimal time management
- Created and maintained spreadsheets and Member Strength databases, including the entry of membership cards, COPE cards, activity reports, and various leadership lists
- Maintained a comprehensive data spreadsheet for all administrative assistants within the company, ensuring data accuracy and streamlined communication across teams
- Input membership data cards into Salesforce, ensuring up-to-date records and accurate tracking of member information
- Assisted in Regional meetings by preparing agendas, typing and distributing meeting minutes, and performing follow-up actions for assigned tasks
- Conducted inventory and processed requests for office supplies, adhering to internal approval policies
- Coordinated supplies and data for campaigns, ensuring efficient logistics and timely execution of campaign-related tasks
- Played a key role in the coordination and implementation of local-wide events, ensuring all logistics and planning were executed seamlessly
- Managed member inquiries and complaints (telephone/walk-in), directing them to the appropriate staff for resolution in a timely manner
- Processed Beck Notices and communicated effectively with members and legal departments to ensure compliance with regulations
- Fostered positive relationships with managers, co-workers, members, and external vendors by interacting in a courteous and professional manner
- Provided ongoing administrative support and performed additional duties as needed to align with the department's goals and the organization's mission
Authorizations Coordinator
Providence St. John Health Center
04.2024 - 08.2024
- Obtain insurance authorizations for cancer imaging, treatments, and surgeries
- Verify insurance coverage and coordinate with insurance providers to secure approvals for procedures
- Communicate with insurance companies and patients regarding authorization statuses and coverage details
- Assist patients with post-visit check-out, providing guidance on follow-up appointments and billing inquiries
- Answer phone calls and schedule patient appointments efficiently to ensure smooth clinic operations
- Collaborate with cancer specialists and dermatologists to facilitate patient care and streamline administrative processes
- Maintain and update patient records using the Electronic Medical Records system (EPIC)
- Act as a liaison between patients, providers, and insurance companies to facilitate seamless service delivery
Management Clerk (Temp)
Housing Authority of the City of Los Angeles
10.2023 - 04.2024
- Acted as a receptionist, receiving, screening, and directing inquiries while providing information to clients
- Typed letters, memoranda, reports, and other correspondence with accuracy and efficiency
- Drafted replies to routine correspondence and composed letters or memoranda based on verbal instructions
- Read and routed incoming correspondence to appropriate departments
- Assembled data for meetings and ensured materials were properly organized for review
- Established and maintained an organized filing system for correspondence, reports, and essential documents
- Provided general administrative and clerical support as required to ensure smooth office operations
Operations Specialist
Pacific Western Bank
07.2022 - 12.2022
- Utilized a secured online system to verify the accuracy of banking information for client transactions, ensuring correct withdrawal and deposit processes
- Identified discrepancies in banking information and promptly submitted financial documentation to supervisors for review and resolution
- Maintained strict adherence to security protocols while handling sensitive client data and ensuring compliance with financial regulations
- Collaborated with supervisors and team members to address and resolve issues related to banking transactions in a timely manner
- Contributed to maintaining efficient transaction processes by ensuring the accuracy and completeness of financial documentation
Patient & Community Outreach Intern
Leukemia & Lymphoma
01.2022 - 05.2022
- Liaised with medical staff and patients regarding medical and communal resources offered through the Leukemia and Lymphoma Society
- Created and edited medical documents and recordings relating to patient enrollment in organization-sponsored programs, utilizing electronic record system
- Conducted follow-up communication through calls and emails to offer clients personalized guidance on LLS resources, fostering compassionate connections, documenting the interactions in constituent database, Salesforce, and maintaining confidentiality of sensitive information
- Delivered significant contributions in creating and coordinating community-based projects
- Ensured comprehensive support for patients and families affected by blood cancer in Greater Los Angeles service area throughout the entire cancer journey
- Held accountable for acquiring in-depth knowledge of various blood cancers, common treatment options, and LLS services to effectively represent the organization in client interactions
Teller/Customer Service
Nix Neighborhood Lending
09.2013 - 12.2019
- Collaborated with management to help customers with financial requirements, including cash transactions, checks, loans, and account services
- Performed bank transactions and analyzed client information while ensuring accuracy throughout
- Held accountable in assisting the manager in conducting asset count within vault as the youngest employee
- Delivered office support by efficiently managing back-office functions and phone calls and maintaining file system
Education
Bachelor of Science - Healthcare Management
California State University-Dominguez Hills
Carson, CASkills
- Administrative Support: Calendar management, travel coordination, office supply management, document preparation, correspondence handling, and mail processing
- Union & Community Outreach: Union organizing, member mobilization, event coordination, community outreach programs, and petition drives
- Data Management & Systems: Data entry, maintaining membership databases (Salesforce), creating and managing spreadsheets, and tracking compliance metrics
- Customer Service & Client Relations: Handling customer inquiries, addressing member requests/complaints, providing exceptional service in fast-paced environments
- Medical & Healthcare Administration: Insurance verification, patient scheduling, insurance authorization, EPIC (Electronic Medical Records) management, HIPAA compliance, and patient follow-up
- Communication & Coordination: Preparing meeting agendas, taking minutes, conducting follow-up actions, and interacting with internal/external stakeholders
- Compliance & Documentation: Managing compliance with regulations, preparing financial documentation, processing Beck Notices, and maintaining accurate records
- Event Planning & Logistics: Coordinating union events, managing event logistics, and assisting in large-scale local-wide initiatives
- Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Salesforce, EPIC, and various data entry systems
- Problem Solving & Analytical Skills: Troubleshooting discrepancies, analyzing customer/member issues, and providing timely resolutions
- Multitasking & Time Management: Managing multiple priorities, meeting deadlines, and maintaining organizational efficiency in dynamic environments
- Relationship Building: Developing and maintaining strong relationships with internal teams, external vendors, insurance companies, and clients
Timeline
Administrative Assistant
SEIU 2015
08.2024 - Current
Authorizations Coordinator
Providence St. John Health Center
04.2024 - 08.2024
Management Clerk (Temp)
Housing Authority of the City of Los Angeles
10.2023 - 04.2024
Operations Specialist
Pacific Western Bank
07.2022 - 12.2022
Patient & Community Outreach Intern
Leukemia & Lymphoma
01.2022 - 05.2022
Teller/Customer Service
Nix Neighborhood Lending
09.2013 - 12.2019
Bachelor of Science - Healthcare Management
California State University-Dominguez Hills
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