Olushola Adebowale
Loganville,GA
Summary
Dynamic customer service professional with a proven track record at AT&T Call Center, excelling in complaint resolution and database management. Skilled in fostering strong customer relationships and streamlining processes, I consistently deliver exceptional service and ensure customer satisfaction. Adept at problem-solving and time management, I thrive in fast-paced environments. Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
AT&T Call Center (Sitel)
Tucker, Georgia
09.2019 - 04.2021
- Provided prompt and courteous service to customers via phone, email, and chat.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Communicated effectively with team members to ensure timely response times for customers.
- Ensured that all customer queries were handled quickly and professionally.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Customer Service Representative
Atlanta Printing Service
College Park, Georgia
01.2017 - 02.2018
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Science - Economics
Obafemi Awolowo University
Osun State Nigeria03-1998
Skills
- Customer service
- Database management
- Complaint resolution
- Order processing
- Product knowledge
- Customer relationship management
- Problem solving
- Time management
Timeline
Customer Service Executive
AT&T Call Center (Sitel)
09.2019 - 04.2021
Customer Service Representative
Atlanta Printing Service
01.2017 - 02.2018
Bachelor of Science - Economics
Obafemi Awolowo University
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