Summary
Overview
Work History
Education
Skills
Languages
Timeline
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OLUSHOLA BABATUNDE

KATY,Texas

Summary

Results-driven Data Analyst with a strong background at Amazon Warehouse, skilled in data visualization and statistical analysis. Enhanced decision-making through actionable insights and improved data accuracy, while fostering collaboration across teams. Proficient in Excel and committed to delivering high-quality reports that support strategic initiatives and drive business efficiency.

Overview

13
13
years of professional experience

Work History

Data Analyst

Amazon Warehouse
01.2017 - 07.2025
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Used statistical methods to analyze data and generate useful business reports.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.
  • Managed large-scale databases to ensure timely access to critical information for key stakeholders.
  • Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
  • Implemented robust control measures to improve analytical output reliability.
  • Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
  • Improved data visualization techniques, making insights more accessible to non-technical stakeholders.
  • Automated routine data analysis tasks, freeing up time for more complex analysis.
  • Supported marketing strategies by providing detailed customer segmentation analysis.
  • Streamlined reporting processes, resulting in faster turnaround times for monthly performance reports.
  • Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
  • Improved data governance practices, ensuring compliance with regulatory standards and internal policies.

Inspector in Quality Assurance and Quality Control

Bryan & Bryan Inspections
02.2015 - 12.2016
  • Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
  • Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
  • Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
  • Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
  • Assisted management in developing and maintaining a robust quality management system that consistently met or exceeded industry standards.
  • Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.
  • Contributed to the development of new inspection methods using cutting-edge technology to enhance accuracy and efficiency within the department.
  • Improved customer satisfaction ratings by ensuring the delivery of high-quality products through consistent adherence to quality control standards.
  • Developed comprehensive quality assurance documentation, clearly outlining procedures and reporting requirements for all team members.
  • Reduced manufacturing defects by conducting thorough inspections of raw materials, components, and finished products.
  • Collaborated with production teams to identify areas for improvement in manufacturing processes, leading to a decrease in defect rates.
  • Demonstrated commitment to safety by adhering strictly to established protocols during all aspects of the inspection process.
  • Conducted root cause analyses to identify underlying issues, preventing recurring defects.
  • Optimized testing procedures to more efficiently identify potential failures.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.

Customer Service Specialist

Inglo Global
01.2013 - 01.2015
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
  • Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
  • Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
  • Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
  • Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
  • Provided ongoing support to teammates, fostering a collaborative environment that improved overall team performance.
  • Delivered exceptional customer service through proactive problem-solving and efficient resolution of issues.
  • Improved customer satisfaction by actively listening to concerns and providing timely resolutions.
  • Trained new hires on company policies and procedures as well as best practices for delivering exceptional customer service.
  • Contributed positively to the overall team atmosphere, motivating colleagues and ensuring a supportive work environment.
  • Maintained up-to-date knowledge of industry trends and changes, providing valuable insights to both customers and team members alike.
  • Participated in regular team meetings to share ideas on improving processes or addressing common challenges faced within the role.
  • Developed tailored solutions for clients, resulting in increased loyalty and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effective replacement of damaged or missing products.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Sought ways to improve processes and services provided.

Education

Mathematics & Statistics

University of Lagos
Lagos, Nigeria
10-2011

Skills

  • Data visualization and presentations
  • Data analysis
  • Python programming
  • Excel functions
  • SQL
  • Data cleaning
  • SQL databases
  • Analytical problem solving
  • Statistical analysis
  • Attention to detail
  • Tableau software
  • Data validation
  • Database management
  • Database programming and SQL
  • Project management
  • Data modeling
  • Machine learning
  • ETL processes
  • Report writing
  • Strong work ethic
  • Data mapping
  • Reporting tools
  • Microsoft Access
  • Data quality assurance processes
  • Google analytics
  • Technical analysis
  • Clear and concise communication
  • Process improvement
  • Problem-solving
  • Analytical thinking
  • MS Excel

Languages

English
Full Professional

Timeline

Data Analyst

Amazon Warehouse
01.2017 - 07.2025

Inspector in Quality Assurance and Quality Control

Bryan & Bryan Inspections
02.2015 - 12.2016

Customer Service Specialist

Inglo Global
01.2013 - 01.2015

Mathematics & Statistics

University of Lagos

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