OLUSHOLA FALADE
Business Analyst
Frisco,Texas
Summary
Dedicated [Business Analyst] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand, To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Business Analyst Consultant
UNIFY FINANCIAL CREDIT UNION
Allen, TX
06.2021 - 05.2022
- UNIFY Financial Credit Union is one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth oriented, specializes in all account’s products, Credit Card products, all kinds of loan products
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
- Researched competitors to build report of rising trends in the financial industry.
- Exercised critical thinking to resolve error in financial reports.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Surveyed clients to ascertain requirements and expectations for product.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
Business Analyst Trainee/IT Support Specialist
CREDIT ONE BANK
Sherman, TX
04.2020 - 05.2021
- A technology and data-driven financial services company offering a full spectrum of credit card products perfect for everyday purchases, providing meaningful benefits, helpful features, and state-of-the-art security
- Act as a subject-matter expert, providing training and development to peers and new hires.
- Analyzed business developments and monitored market trends.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Executed analysis of risks and identified risk mitigation strategies.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Customer Service Representative
TURBO TAX
Sherman, TX
03.2020 - 04.2020
- Turbo Tax is simple-to-use tax software that helps taxpayers keep more of their hard-earned money with the biggest refund possible
- Utilized advanced tax preparation software to prepare tax returns for individuals and small businesses
- Exercised due diligence during tax interviews to ensure proper credits, deductions, and tax liabilities were applied to returns in compliance with Federal Tax code.
Customer Service Representative
LOWE’S
McKinney, TX
10.2019 - 02.2020
- A FORTUNE 50 home improvement company serving approximately 18 million customers a week in the United States and Canada
- Delivered outstanding customer-centric support, remaining abreast of Lowe’s processes and using feedback to continuously hone skill set and knowledge
- Served as a knowledgeable resource to customers through accurate and efficient delivery of information to help resolve and define product and project needs.
Human Resources Officer
UNITED BANK FOR AFRICA PLC
02.2016 - 12.2018
- UBA) PLC is a leading pan-African financial services institution providing superior financial services to small businesses, corporations, governments, institutions, and individuals globally
- Oversaw the organization’s daily administrative functions including planning, coordinating, directing, staffing, and managing employee conflicts and issues
- Recruited, staffed, onboarded, and trained new hires in accordance with departmental needs and company budget
- Fostered a teamwork environment conducive to positive dialogue across the organization
- Co-developed and implemented an onboarding and performance management program that increased employee-retention by 36% within the first year
- Professional development in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security.
Underwriter Officer
NEM INSURANCE PLC
Lagos
01.2015 - 01.2016
- NEM INSURANCE PLC started insurance business in Nigeria in 1948 through the agency of Edward Turner & Co
- The company merged with Vigilant Insurance Company Ltd to transact all classes of General Insurance
- Reviewed and evaluated insurance applications and related documents to properly evaluate and classify the degree of risk in relation to proposed coverage limits
- Prepared quotes and proposals for presentations to potential customers and wrote policy terms and conditions once customers signed on.
Education
Bachelor of Science - Sociology
Olabisi Onabanjo University
Ago Iwoye, Ogun State, Nigeria 03.2010 - 11.2015
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West African Examinations Council (WAEC)
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Saint Mark College
Skills
Data analysis
Strategic planning
Business process mapping
Predictive modeling
Marketing research
Pivot tables
Competitive analysis
Consulting
HTML and CSS
Project finance
Operations management
Needs assessments
Workflow Analysis
Customer targeting
Data Mapping
Gap analysis
Technical Writing
Project Management
Quality assurance
Negotiation
Operations analysis
Staff Management
SQL and databases
Web-based reporting tools
Business planning
Timeline
Business Analyst Consultant
UNIFY FINANCIAL CREDIT UNION
06.2021 - 05.2022
Business Analyst Trainee/IT Support Specialist
CREDIT ONE BANK
04.2020 - 05.2021
Customer Service Representative
TURBO TAX
03.2020 - 04.2020
Customer Service Representative
LOWE’S
10.2019 - 02.2020
Human Resources Officer
UNITED BANK FOR AFRICA PLC
02.2016 - 12.2018
Underwriter Officer
NEM INSURANCE PLC
01.2015 - 01.2016
Bachelor of Science - Sociology
Olabisi Onabanjo University
03.2010 - 11.2015
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West African Examinations Council (WAEC)
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Saint Mark College