Summary
Overview
Work History
Education
Skills
Career Focus
Education Certifications
Additional Information
Key Strengths Areas Of Expertise
Industry Business Process Exposure
Application Software Exposure
Personal Characteristics
Timeline
Generic

Olushola Ogundele

Jacksonville,FL

Summary

Multi-talented Senior knowledgeable about operations, program and project management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. Currently a Senior Vice President and Senior Program Management Lead at Citi, with over 14 years of experience in business and IT Management. I hold an MBA from Morgan State University, where I graduated Magna Cum Laude, and I am ITIL v3 Foundation certified. My core competencies include business analysis, IT services, project management, data management, and records management.

Overview

15
15
years of professional experience

Work History

SVP Program Manager, Senior Program Management Lead

Citibank
06.2022 - Current
  • Assessed/calibrated over $200 Million in Investments budgets for Risk & Controls, Wealth Management, Data, Finance and Compliance for Personal Banking and Wealth Management Technology
  • Prepared annual budget for Data and Finance consent order discovery and execution projects
  • Generated estimates for over 700 TPM's, Business Analysts, Testers and fixed rates consultants
  • Driven disciplines in the area of Financials, SDLC and Program Management in order to generate repeatable, high quality and on-time delivery
  • Eliciting user requirements/stories to understand impacts against book of work as well as other programs in flight and implemented necessary mitigation steps
  • Worked closely with the head of PBWMT to develop a modern lean core processing platforms that advances the business needs for agility, cost and stability
  • Working with US Private bank Data and Finance teams to ensure technology platforms meet technology audit requirements, proactively monitor and mitigate risk
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Managed financial, operational and human resources to optimize business performance.
  • Established and directed successful programs focused on AI/Gen-AI focused enhancement to business processes.
  • Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
  • Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.
  • Created succession plans to provide continuity of operations during leadership transitions.

VP Project Manager, Data Management Lead

JPMorgan Chase & Co
11.2021 - 08.2022
  • Led the Know Your Records (KYR) workstream and drove the adoption of the firmwide KYR Tool
  • Defined the CCB Record name taxonomy on partnership with the CCB Reference data team/Corporate functions
  • Led the development and execution of multi-year program deliverables related to the records management KYR
  • Re-engineered the end to end process for generating CCB Records Management center of excellence monthly metrics
  • Identified reusable approaches to remediating records and defined ongoing sustainable processes
  • Developed subject matter expertise in policies, standards, and in use of record management tools
  • Managed, understood, assessed and monitored records management risk via risk indicator creation
  • Supported the rollout and maturity of the records management governance processes and oversight across CCB
  • Facilitated the implementation of the data risk and management policy and standards requirements for data retention, destruction, classification, and storage of data
  • Maintained strong network with key stakeholders and serve as key point of escalation for partners to resolve issues where required.
  • Championed diversity and inclusion initiatives throughout the organization, fostering greater collaboration among teams and departments.
  • Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
  • Established and directed successful programs focused on process improvement and automation.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.

Operations Manager, Mortgage Production Services

JPMorgan Chase & Co
06.2018 - 10.2021
  • Partner/manage teams of business analyst to execute tasks related to Chase applications
  • Took the lead in the end-to end development of a RPA records management automation tool for the Chase originations team.
  • Developed training materials/instructional documents that are important for knowledge sharing and retention
  • Created the CIOG EOD automated dashboards that report daily activities of onshore and offshore team for oversight, controls and opportunity for performance improvement purposes
  • Developed and managed the shared records library with the foundational utilities oversight team to
  • Built the shared record library dashboard for the Foundational Utilities Oversight team
  • Maintain and Managed the Third Party Oversight database and worked with the foundational Utilities Oversight team to address Third Party Oversight/vendor management issues
  • Developed Physical Records Dashboard for Foundational Utilities Oversight team and remediated physical records backlog
  • Implemented quality control systems that boosted overall product consistency and reliability.

Program Manager, Business Architecture and Program Management

JPMorgan Chase & Co
01.2017 - 05.2018
  • Coordinated with the finance business architecture team to build the finance and risk data warehouse
  • Coordinated with an aggregate designer team to successfully land aggregates for loans, commitments, cash, deposits, securities, and other assets within the finance and risk infrastructure
  • Coordinated with the global financial information reporting solutions team to prepare SEC and regulatory reports with the financial reporting infrastructure
  • Leveraged project management (Agile), documentation and collaborations tools/processes within the business architecture team to define and execute projects.
  • Established as Subject matter expertise in dashboard development and data analysis using Microsoft Power BI, Tableau, and Alteryx
  • Coordinating with subject matter experts to compile product attributes and create aggregates using tableau
  • Creation of technical documentation (Installation guides)
  • Implementation of a Role-based Access Control system (RBAC) in JPMorgan Chase
  • Experienced in developing reporting solutions with Microsoft access and VBA scripts.
  • Championed best practices in project management, fostering a culture of continuous improvement.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.

Program Performance Analyst, Office of Performance Management

Maryland Transit Administration
06.2014 - 01.2017
  • Responsible for building the Maryland Transit Administrations Management Dashboard using Business Intelligence tool Microsoft Power BI
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Identified trends and patterns in large datasets, leading to actionable insights for business growth.
  • Responsible for managing/reviewing and coordinating with the Maryland Transit Administration's operational departments to provide daily reports to the Administrator and senior executive team of the MTA on key performance metrics
  • Responsible for preparing and updating a performance briefing, a data-driven monthly report to brief the Administrator and the senior executive team on the operational and performance status of the Maryland Transit Administration
  • Coordinated with administrative and operational departments to review and update the Maryland Transit Administration's strategic plan
  • Coordinated with administrative and operational departments to review and update the annual National Transit database Reports submitted to Federal Transit Administration
  • Managed, maintained and organized departmental data for extract transform and load (ETL) purposes
  • Responsible for updating the Maryland Transit Administration's performance improvement webpage
  • Worked with technical experts to improve report performance and perform system testing
  • Launched a video program to convert standard operating procedures to video files for ease of learning new tasks and sustained succession planning.

Information Technology Support Analyst/Technical Support

British American Tobacco
02.2009 - 08.2013
  • Monitored and planned maintenance procedures using Microsoft Project
  • Troubleshooting and fixing computer systems
  • Testing and evaluating new technology i.e
  • New software or hardware packages
  • Conducting the backup of user data for the primary manufacturing department
  • Cloud-based service support of managers and team leaders on various applications
  • Managing, maintaining and organizing the primary manufacturing department data for archiving/retrieval purposes
  • Use of Pro-tool, Win CC to configure Human Machine Interface (HMI)
  • Information Technology Support Analyst/Service Desk Analyst
  • Upgrade of Operating systems from Windows XP to Windows 7 of over 200+ computer systems in BAT Nigeria
  • Migration of over 200+ users profiles using active directory
  • Use of Appflo to document, and track company assets (computer systems) in BAT
  • Installation of Oracle 11G, EQUATA, and other core applications
  • Use of ALTIRIS software to deploy applications to users
  • Support users on the telephone which included setting up new extensions, call management and administration, phone point patching and PABX administration
  • Transferring basic skills of information systems to British American Tobacco staff
  • Work with various tools such as RAD administrator, 1Check, Lotus Notes, Interact, Approval Database, SAP, Ad Lock, to improve business effectiveness and to provide solutions
  • Creating tickets for issues and assigning support personnel for resolution
  • Receiving and forwarding calls to appropriate receivers
  • Contribution to information technology asset management by monitoring and updating assets list and also delivering IT systems to users
  • Working with databases to create and approve requests
  • Installation of SAP front-end software for users
  • Human Machine Interface configuration and deployment
  • Server upgrade from windows server 2003 to windows server 2008 R2
  • Configuration and deployment of Cisco IP Phones
  • Installation of IXOS 'invoices scanning and viewing software'
  • Desktop and laptop configuration and deployment.

Education

MBA - Accounting And Finance

Morgan State University
Baltimore, MD
05.2016

Bachelor of Science - Computer Engineering

Covenant University
Ota
09.2010

Skills

  • Strategic Plans
  • Corporate Presentations
  • Policies and Procedures
  • Business Development
  • Financial Reporting
  • Process Improvements
  • KPI Tracking
  • Recruiting and Hiring
  • Operations Management
  • Regulatory Compliance
  • Project Management
  • Digital Transformation
  • Change Management
  • Data Analysis
  • Leadership and People Development
  • Service Delivery Oversight
  • Annual Planning
  • Program Management
  • Business Administration
  • Operational Management
  • Strategic Planning
  • Business Planning
  • Program Oversight
  • Performance Improvement
  • Operational Excellence

Career Focus

A business and IT professional with over 14 years of experience in Business Analysis, IT services, and project management with success in delivering quality products, services, and technological enhancements. Good record in deploying or executing critical projects on time and within budget. A team-based management style with excellent interpersonal and communication skills.

Education Certifications

  • Ashford University, Forbes School of Business & Technology - Online, MISM, Master of Information Systems Management with specialization in Business Intelligence, In-view
  • Morgan State University, Earl G. Graves School of Business & Management - Baltimore, MD, M.B.A, Graduated Magna Cum Laude, GPA 3.88, 08/2013, 05/2016
  • B. Eng, Computer Engineering, 04/2004, 09/2010
  • ITIL v3 Foundation, 06/2011

Additional Information

  • Strong team player with strong analytical, organizational and problem solving skills and excellent verbal and written communication skills.
  • Fast learner with the ability to use various application and enterprise software's.
  • Ability to learn new software in a timely fashion
  • Multi-dimensional approach to problem solving
  • Optimistic for best outcomes in all scenarios
  • Strong belief in the value of on-going training, education, and mentoring
  • Able to deal with either high-level business issues

Key Strengths Areas Of Expertise

  • Business Intelligence
  • Project Management
  • Data Analysis
  • Business Analysis
  • Documentation
  • Strategic Planning
  • Project Planning
  • Quality Assurance
  • Video Production
  • IT Service Management
  • Microsoft Application
  • JIRA
  • Graphic Design
  • Agile Experience

Industry Business Process Exposure

  • Information Technology
  • Retail Services
  • Manufacturing
  • Engineering
  • Governmental Affairs
  • Warehouse / Logistics
  • Business Transportation
  • Accounting / Finance
  • Entrepreneurship
  • Non-profit management
  • Procurement
  • Software Development
  • Human Resources
  • Marketing / Sales Services

Application Software Exposure

  • Microsoft Project
  • Microsoft Visio
  • Oracle OBIEE
  • Active Directory
  • Microsoft Excel
  • Microsoft Access
  • SAP Business Objects
  • Qlikview
  • Microsoft Publisher
  • Microsoft SQL Server
  • Adobe Creative Suite
  • Alteryx
  • Microsoft SharePoint
  • Microsoft PowerPoint
  • Audacity
  • Window server
  • Microsoft Word
  • Microsoft Power Business Intelligence
  • Tableau
  • SAP R3

Personal Characteristics

  • Achiever
  • Independent thinker
  • Innovative
  • Team player
  • Solution-oriented
  • Proactive
  • Goal-oriented
  • Detail-oriented
  • Creative
  • Analytical
  • Motivational
  • Problem solver
  • Technical
  • Positive

Timeline

SVP Program Manager, Senior Program Management Lead

Citibank
06.2022 - Current

VP Project Manager, Data Management Lead

JPMorgan Chase & Co
11.2021 - 08.2022

Operations Manager, Mortgage Production Services

JPMorgan Chase & Co
06.2018 - 10.2021

Program Manager, Business Architecture and Program Management

JPMorgan Chase & Co
01.2017 - 05.2018

Program Performance Analyst, Office of Performance Management

Maryland Transit Administration
06.2014 - 01.2017

Information Technology Support Analyst/Technical Support

British American Tobacco
02.2009 - 08.2013

MBA - Accounting And Finance

Morgan State University

Bachelor of Science - Computer Engineering

Covenant University

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Olushola Ogundele