Olusoji (Soji) Badeji
Miami
Summary
Detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Security Officer
Allied Universal Security Services
02.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in by foot.
- Patrolled commercial property and associated parking garage.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Completed full building and grounds patrols to spot and investigate concerns.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
Project Support Professional
Lowe's Home Improvement
04.2018 - 02.2025
- Answer inbound calls from customers, service providers and stores to provide installation project support and details.
- Manage outbound tasks and calls to customers, providers, stores and vendors in order to provide updates or gather project information.
- Conduct initial contact with customer and service providers to provide centralized contact information and project expectations in order to verify project scope and ensure alignment.
- Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
- In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
- Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
- Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.
- Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
- Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.
- Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
- Drive for results by consistently achieving goals and completing tasks/activities on time.
- Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.
- Adapt to a fast-paced environment with evolving process enhancements.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
Executive Trainee
KEL COMMUNICATION INC
01.2018 - 01.2022
- Interviewed, recruited and trained new onboarding candidates.
- Guided implementation of company-wide enterprise, business security, disaster recovery, and overall protection of companies' information.
- Overall protection of the company and current infrastructure to assess areas in need of improvement and develop solutions.
- Implementation of company-wide policy for profit making.
- Reviewed and assessed policies and planned company projects and costs.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
Education
BSc - Geography
University of Ibadan
Ibadan, Nigeria01.2006
Skills
- Data entry expertise
- Effective time management
- Leadership abilities
- Logical reasoning
- Proficient in statistical analysis
- Communication and interpersonal skills
- Conflict analysis
- Excel proficiency
- Proficient in Microsoft PowerPoint
- Proficient in Microsoft Outlook
- Email organization
- Social media management
- Documentation of investigations
- Active surveillance monitoring
- Surveillance technology expertise
- Property surveillance
- Verification of identification
- Conflict resolution
- Meticulous attention to detail
- Advanced problem-solving
- Research tools
- Bilingual in English and Yoruba
Timeline
Security Officer
Allied Universal Security Services
02.2025 - Current
Project Support Professional
Lowe's Home Improvement
04.2018 - 02.2025
Executive Trainee
KEL COMMUNICATION INC
01.2018 - 01.2022
BSc - Geography
University of Ibadan
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