Olusola M Adegoju
Houston
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Best Buy
08.2022 - Current
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
IT Support Engineer
FRY ELECTRONICS
05.2019 - 12.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
IT Support Specialist
Advertising Practitioner Council Of Nigeria (APCON
04.2011 - 10.2017
- Created help desk tickets, troubleshot and resolved desktop issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues..
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Assisted customers in identifying issues and explained solutions to restore service and functionality..
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
GED -
State Of Texas
Houston, TX04.2024
High School Diploma -
LAGOS CITY COMPUTER COLLEGE
LAGOS NIGERIA03.2008
High School Diploma -
OSUN STATE POLYTECHNICS IREE NIGERIA
OSUN STATE NIGERIA06.2007
Skills
- Computer Hardware Troubleshooting
- Problem-Solving
- Critical Thinking
- Data Recovery
- Customer Relations
- Hardware diagnostics
- LAN/WAN
- Application Support
- Microsoft Office Proficiency
- Hardware Upgrade
- System Configuration
- Network configuration
- Mac systems
Accomplishments
I am able to assemble or clone a computer desktop by gathering all the necessary components,
Certification
Google IT Support Professional certificate.
Non-Destructive Testing Certificate Issued by
NDT Consultancy Service August 2023
Table Tennis
Table Tennis also know as ping-pong game,is an indoor game played on flat table between two player and
it is very interesting and very easy to leran.
Languages
English
Timeline
IT Technical Support Specialist
Best Buy
08.2022 - Current
IT Support Engineer
FRY ELECTRONICS
05.2019 - 12.2020
IT Support Specialist
Advertising Practitioner Council Of Nigeria (APCON
04.2011 - 10.2017
GED -
State Of Texas
High School Diploma -
LAGOS CITY COMPUTER COLLEGE
High School Diploma -
OSUN STATE POLYTECHNICS IREE NIGERIA
Similar Profiles
Sade AndersonSade Anderson
Geek Squad Agent at Best BuyGeek Squad Agent at Best Buy
Anthony ApodacaAnthony Apodaca
Sales Associate at Best BuySales Associate at Best Buy
Steven IngramSteven Ingram
Autotech Level 2 Lead at Best BuyAutotech Level 2 Lead at Best Buy
Kaylyn SchonertKaylyn Schonert
Sales Associate at Best BuySales Associate at Best Buy
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument