Olusola Sorunke

Administrative Assistant Jun 2018 - Mar 2023

Resource Result Global│ Oyo State, Nigeria

• Implemented cross-cultural communication techniques to successfully resolve technical support issues, resulting in a 95% resolution rate and an increase in customer satisfaction and retention rates by 20%.
• Implemented innovative probing techniques to uncover deeper customer requirements, contributing to a 20% decrease in average handle time for customer inquiries.
• Leveraged proficiency in typing, research, and data analysis to tailor client servicing strategies to meet diverse needs, resulting in a 15% increase in overall client satisfaction ratings.
• Awarded for demonstrating outstanding ability to build rapport with customers by utilizing friendly communication techniques.

• Resolved 95% of market research and market issues on the spot, utilizing problem-solving skills and active listening to ensure customer satisfaction.
• Conduct in-depth market research to identify emerging trends, consumer preferences, and competitor strategies.
• Cultivated and maintained relationships with clients to drive sales growth and meet revenue targets.
• Collaborate with cross-functional teams to support strategic decision-making and product development efforts
• Resolved customer inquiries and issues in a timely and professional manner to ensure satisfaction and retention.