Oluwabukunmi Lana
Glen Burnie,Maryland
Summary
Results-oriented and highly motivated Information Technology graduate with a robust foundation in IT management and support. Equipped with comprehensive knowledge gained through academic achievements and hands-on experience. In pursuit of a career as a Cyber Security Analyst, supported by the attainment of the CompTIA Security+ certification
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technology Support Specialist - Contract
Glenelg Country School
10.2023 - Current
- Group Policy and Access Control: Maintain and troubleshoot group policy settings.
- Password Resets: Assist users with password resets and account recovery.
- BYOD Support: Provide support for students' personal devices running Windows OS.
- Deskside Support: Resolve technical issues by providing in-person support to faculty and students.
- Windows OS Expertise: Assist users with Windows OS-related issues and configurations.
- Blackbaud Support: Offer technical support for Blackbaud, our Learning Management System.
Technical Specialist
Towson University
08.2021 - 08.2023
- Troubleshoot and repair software issues, reclaiming accounts, and installing software onto devices.
- Deliver technical support to a daily average of 20 students and staff, resolving login, laptop and mobile device problems.
- Provide a wide range of services to students including large format printing, 3D printing, and equipment
rentals.
- Assisted a migration project that required the switching of over 25,000 accounts from Google services to Microsoft Services
Team Lead
Christ Life Chruch
08.2018 - Current
- Maintain the technical components for the Sunday service, enhancing both device and service
experience. - Monitor and troubleshoot both hardware and firmware on a number of devices ranging from PCs to mobile devices.
- Lead team of 5 technicians, creating, releasing, and maintaining audio-visual components during
events/services. - Manage a support system of client's devices
Research & Data Analyst (Extern)
Mobalytics Crypto Gaming
11.2022 - 01.2023
- Analyzed the market for play-to-earn crypto games, including the trending tools that were being used by
players.
- Highlighted partnership and collaboration opportunities to the company’s Co-Founder and Warchief of Science.
- Performed thorough research on the current standings and future ideas of Web3 and Blockchain, while creating
case studies of current P2E games, and conducting in-depth data analysis of both players and the games itself.
Education
Bachelor of Science - Information Technology
Towson University
Towson, MD05.2023
Skills
- Technical & Helpdesk Support
- Hardware Troubleshooting
- Market and User Research
- Computer Monitoring and Repair
- Network Administration
- Software Development/Installation
- Project Management
- Cyber Security
- Inventory and Asset Tracking
- Process Improvement
- User Data Restoration
- Data Entry and Analysis
Certification
CompTIA Security+ ce
Timeline
Technology Support Specialist - Contract
Glenelg Country School
10.2023 - Current
Research & Data Analyst (Extern)
Mobalytics Crypto Gaming
11.2022 - 01.2023
Technical Specialist
Towson University
08.2021 - 08.2023
Team Lead
Christ Life Chruch
08.2018 - Current
Bachelor of Science - Information Technology
Towson University
CompTIA Security+ ce
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