Google Workspace
Oluwadamilola (Dami) Balogun
Customer Success Manager
Washington,D.C.
Summary
Customer Success Manager with over 4 years of expertise on customer business trends and driving business outcomes. Managing client portfolios and leading customer success initiatives, achieving 15% growth in customer satisfaction scores, 10% reduction in churn rate, and 10% reduction in the onboarding process. In 6 months, increased adoption rate by 20% and maintained industry-high retention rate at 96%. Driven by sports and laughter.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Customer Success Specialist
Diligent
Washington, DC
05.2023
- Strategically managed and nurtured client portfolios, delivering exceptional customer experiences and achieving an outstanding retention rate; enacted data-directed optimizations increasing customer satisfaction scores by 15%
- In 6 months conducted comprehensive reporting and modeling, leveraging data-controlled insights to drive a 20% increase in portfolio growth for clients in the SaaS industry
- Analyzed customer usage patterns across platforms, identifying at-risk accounts through data-managed insights; created targeted intervention plans reducing churn rate by 10% within six months
- Executed projects to enhance client onboarding procedures, leveraging technology solutions and workflow enhancements, leading to a 20% reduction in the onboarding process and boosting client satisfaction
- In 6 months developed and maintained SQL queries and reports to extract and present data-driven insights to clients increasing customer adoption rate by 15%
Sales Development Specialist
Talend
San Francisco, CA
04.2023 - 05.2023
- Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed on attending webinars
- Orchestrated collaborative sales campaigns within the SDR team, this increased qualified leads by 20% and boosted conversion rates by 15%, surpassing monthly targets
- In 4 weeks exceeded email quota by 123% and cold calls quota by 189% over a 5 day cadence of activities
Customer Success Manager
Credico
Orlando, FL
01.2020 - 03.2023
- In 3 years executed individualized success plans for 20+ accounts, continuously monitoring and modifying strategies to optimize outcomes; achieved a notable 20% revenue growth through targeted customer engagement and support
- Collaborated with diverse teams to expedite customer issue resolution, maintaining a 90% customer retention rate and reducing resolution time by 15%
- Acted as the primary point of contact for customer inquiries, quickly resolving issues and ensuring timely follow-up increasing customer loyalty by 10%
Account Manager
Switch Global Inc
Washington, C.
06.2018 - 12.2019
- In 12 months developed and implemented a targeted upselling strategy, which increased revenue by up to 15% from existing accounts and a 20% growth in customer lifetime value
- Optimized client onboarding processes through the implementation of streamlined workflows, resulting in a 10% deduction in onboarding time and enabling faster time-to-value for clients
- Conducted regular market research to stay updated on industry trends and competitor analysis growing a portfolio of 20+ high-value accounts
Education
SV Academy
San Francisco, CA 04.2023 - 05.2023
Bachelor of Science - Product Design
Columbia College Chicago
Chicago, IL 09.2014 - 05.2018
Bachelor of Science - Industrial Design
University of Illinois
Chicago, IL 08.2014 - 05.2018
Skills
Problem Solving
Software
Salesforce
Salesloft
Demandbase
Loom
LinkedIn Sales Navigator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It always seems impossible until it's done.
Nelson Mandela
Timeline
Customer Success Specialist
Diligent
05.2023
Sales Development Specialist
Talend
04.2023 - 05.2023
SV Academy
04.2023 - 05.2023
Customer Success Manager
Credico
01.2020 - 03.2023
Account Manager
Switch Global Inc
06.2018 - 12.2019
Bachelor of Science - Product Design
Columbia College Chicago
09.2014 - 05.2018
Bachelor of Science - Industrial Design
University of Illinois
08.2014 - 05.2018
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