Oluwafemi Adeniyi
Walls,MS
Summary
Driven professional with a proven track record at Prime Flight Aviation, excelling in customer complaint resolution and enhancing service efficiency. Skilled in problem-solving and relationship building, adept at implementing safety protocols to reduce package damage rates. Demonstrates a goal-oriented mindset and exceptional organizational skills, contributing to improved operational outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Lavatory and Water Agent
Prime Flight Aviation
10.2023 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Package Handler
FedEx
12.2023 - 03.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Bachelor Of Medicine And Surgery - Medicine
Obafemi Awolowo University
Nigeria 10.2016
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
- Relationship Building
- Organizational Skills
- Goal-oriented mindset
- Clear Communication
- Customer Complaint Resolution
- Documenting information
- Conflict Resolution
- Critical Thinking
Certification
CPR AND FIRST AID CERTIFIED
MOTOR VEHICLE OPERATOR AT US ARMY
Affiliations
VETERAN US ARMY
Timeline
Package Handler
FedEx
12.2023 - 03.2025
Lavatory and Water Agent
Prime Flight Aviation
10.2023 - Current
Bachelor Of Medicine And Surgery - Medicine
Obafemi Awolowo University
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