Oluwafemi I Eso
Phillipsburg,USA
Summary
Throughout my career, I have cultivated strong expertise in working collaboratively with diverse individuals, demonstrating excellent listening skills, patience, compassion, and effective communication across oral, written, and presentation formats. I bring professionalism in email and phone etiquette, advanced computer proficiency (Microsoft Office, software tools, data entry), and proven adaptability in fast-paced environments with shifting priorities. My skill set includes critical observation, problem-solving, time management, and customer service, alongside honesty, integrity, and attention to detail. In addition, I am experienced in supporting coordinators to build positive relationships, meet staffing needs, and respond calmly in emergencies. With a background in compassionate caregiving, behavior redirection, and documentation for individuals with disabilities, I am trusted to provide care for patients across all stages of life, ensuring their physical, emotional, and medical needs are consistently monitored and met.
Overview
20
20
years of professional experience
Work History
DIRECT SUPPORT PROFESSIONAL
Avidd Community Services
Denville, NJ
01.2025 - Current
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
- Maintained accurate records of client data including incident reports, progress notes, treatment plans.
- Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.
- Developed positive relationships with clients through trust building activities and by providing emotional support.
- Provided compassionate and patient care to individuals with disabilities in a residential setting.
- Facilitated community engagement activities to promote social interaction and inclusion.
- Provided transportation support for clients to appointments and community events.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in learning and developing new skills.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Documented current patient information to update vital signs, behaviors, and eating habits.
BEHAVIORAL SUPPORT / DIRECT SUPPORT PROFESSIONAL
Alternatives Inc
Raritan, NJ
02.2023 - 12.2024
- Implemented individualized behavior plans for each client based on assessment results.
- Provided behavior-based interventions to clients in a respectful and professional manner.
- Observed interactions between clients and other individuals in order to monitor progress toward desired outcomes.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Facilitated group activities that promoted socialization skills among peers.
- Offered emotional support to clients during times of distress or anxiety.
- Supported individuals with daily living activities and personal care needs.
Behavior SUPPORT SPECIALIST
Capitol Care
Stanhope, New Jersey
06.2024 - 11.2024
- Conducted regular observations to monitor client behavior and response to interventions.
- Documented client progress and behavioral data for ongoing treatment evaluation.
- Utilized various data collection tools such as frequency counts and ABC charts to measure progress towards target behaviors.
- Developed individualized behavior plans based on assessment results, client needs, and family input.
- Monitored progress of clients' behavior goals and objectives through direct observation, review of data collection materials, and parent and guardian interviews.
- Provided crisis management services during times when students were exhibiting extreme levels of aggression or self-injurious behaviors.
MENTAL HEALTH REHABILITATION SUPPORT
Universal Institute Traumatic Brain Injury & Devel
Livingston, New Jersey
02.2022 - 10.2022
- Maintained patient records using electronic health systems for accurate data management.
- Supported daily activities and therapies to enhance patient engagement and recovery.
- Implemented feedback from supervisors to improve service delivery and patient care.
- Managed safe and efficient serving of customer foods.
- Worked with cross-functional teams to achieve goals.
ONSITE LEAD TEMPORARY ASSOCIATE
Blue Apron
Linden, NJ
07.2019 - 01.2022
- Participated in team meetings, providing insights to improve operations.
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations.
- Supporting Human Resources with a new hire, the Temporary Associate Orientation Hiring Program, and assisting in monthly department meetings and training.
- Creating and reporting all incidents, accidents, and medical emergencies at the site.
- Reporting and responding to suspicious activities on the site to be investigated.
- Training temporary associates and team members on their individual task responsibilities in their various departments (Sanitation, Kitchen, Production, and Shipping/Receiving Departments).
- Ensuring safe loading and movement of products.
Tracking, prioritizing, and routing orders, managing documentation, and directing the flow of packages. - Organizing the warehouse, ensuring equipment is used safely and correctly, and maintaining accurate shipment records, both hard copy and soft copy.
LINE LEAD PACKING DEPARTMENT
Manasha Packaging Company
Edison, NJ
01.2017 - 06.2019
- Organized daily operations to maximize the efficiency and productivity of team members.
- Utilized safety and environmental procedures, and allocated equipment to promote a safe working environment.
- Established clear communication channels between team members and management.
- Checked products to confirm proper assembly and remove defects according to quality criteria.
- Hardcopy and softcopy documentation for each product is packed to ensure that traceability protocols are being followed.
- Oversee the packing of the products from start to finish to ensure that the order deadline is met.
- Ensure that the working environment complies with the company and statutory hygiene, food safety, and health policies, and procedures are communicated.
- Communicate, motivate, and manage production/packing staff to follow the company policies.
- Reporting and responding to suspicious activities.
- Training new staff team members on individual task responsibilities, including packaging and picking procedures.
- Communicate all company standard procedures, such as good manufacturing practices (GMP), utilizing good leadership and communication skills.
- Training staff members on how to operate equipment and machinery daily.
- Hardcopy and softcopy documentation for each product is packed to ensure that traceability protocols are being followed.
- Oversee the packing of the products from start to finish to ensure that the order deadline is met.
- Ensure that the working environment complies with the company and statutory hygiene, food safety, and health policies, and procedures are communicated.
- Reporting and responding to suspicious activities.
- Training new staff team members on individual task responsibilities, including packaging and picking procedures.
- Communicate all company standard procedures, such as good manufacturing practices (GMP), utilizing good leadership and communication skills.
AFFLUENT RELATIONSHIP MANAGER
United Bank for African
Ibadan, Nigeria
03.2008 - 12.2016
- Assisted clients in identifying their needs, and provided suitable solutions to meet their requirements.
- Conducted regular meetings with clients to discuss their requirements, and offered appropriate solutions.
- Analyzed the financial requirements of clients to match them with the bank's product offerings.
- Sourced and generated leads by active networking and making outbound calls.
- Built strong relationships with key stakeholders at all levels of an organization.
- Exceeded sales goals by promoting products and services to maximize clients' financial needs.
- Collaborated with the marketing team to create targeted campaigns and promotions.
- Maintained up-to-date knowledge of banking regulations and industry trends for informed advice.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Analyzed market trends and identified potential new customers through research activities.
- Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
- Prepared and presented detailed reports on client account status and growth opportunities to senior management.
- Implemented CRM systems for tracking client interactions and improving service delivery.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
PREVENTION SPECIALIST / TESTING COUNSELOR
Jigawa State HIV/AIDS Development Programme Project
Dutse, Nigeria
12.2005 - 01.2008
- Designed and implemented public awareness campaigns, highlighting the importance of prevention activities.
- Facilitated training on risk factors associated with substance use disorders.
- Created a network of support systems within the community for individuals affected by addiction issues.
- Conducted needs assessments to identify gaps in services for at-risk populations.
- Identified potential partners that can help increase the reach of existing prevention initiatives.
- Drafted grant proposals seeking funding for new projects aimed at reducing substance misuse among young people.
- Developed prevention strategies for HIV/AIDS awareness in the community.
- Coordinated training sessions for healthcare workers on HIV prevention techniques.
- Collaborated with local organizations to promote HIV testing and treatment services.
- Conducted outreach programs to educate vulnerable populations on safe practices.
- Analyzed data on HIV transmission trends to inform program development.
- Provided support and resources to individuals affected by HIV/AIDS stigma.
Education
Master of Science - Social Work
Lancaster Bible College
Lancaster, PA05-2027
MASTER OF PERSONNEL PSYCHOLOGY - PERSONNEL PSYCHOLOGY
University of Ibadan
Ibadan, Oyo, Nigeria10.2011
HIGHER NATIONAL DIPLOMA - BANKING AND FINANCE
The Polytechnic Ibadan
Ibadan, Oyo, Nigeria02.2006
NATIONAL DIPLOMA - BANKING AND FINANCE
Osun State College of Technology
Esa-Oke, Osun, Nigeria12.2001
Skills
- Behavior redirection
- Time management
- Adaptability and flexibility
- Compassionate caregiving
- Client documentation
- First aid and safety
- Compassionate client care
- Documentation and recordkeeping
- Attention to detail
- Organizational skills
- Fast learner
- Reliability
- Problem-solving abilities
- Professionalism
- Record keeping
- Empathy and patience
- Client safety and first aid
- Decision-making support
- Emotional intelligence
- Disability awareness
- Behavioral management
- Individualized support planning
- Care plan assessment
- Medication administration
- Verbal and written communication
- Care delivery
- Conflict resolution
- Progress documentation
- Community integration support
- Wellness and nutrition knowledge
References
References available upon request
References
References available upon request.
Timeline
DIRECT SUPPORT PROFESSIONAL
Avidd Community Services
01.2025 - Current
Behavior SUPPORT SPECIALIST
Capitol Care
06.2024 - 11.2024
BEHAVIORAL SUPPORT / DIRECT SUPPORT PROFESSIONAL
Alternatives Inc
02.2023 - 12.2024
MENTAL HEALTH REHABILITATION SUPPORT
Universal Institute Traumatic Brain Injury & Devel
02.2022 - 10.2022
ONSITE LEAD TEMPORARY ASSOCIATE
Blue Apron
07.2019 - 01.2022
LINE LEAD PACKING DEPARTMENT
Manasha Packaging Company
01.2017 - 06.2019
AFFLUENT RELATIONSHIP MANAGER
United Bank for African
03.2008 - 12.2016
PREVENTION SPECIALIST / TESTING COUNSELOR
Jigawa State HIV/AIDS Development Programme Project
12.2005 - 01.2008
Master of Science - Social Work
Lancaster Bible College
MASTER OF PERSONNEL PSYCHOLOGY - PERSONNEL PSYCHOLOGY
University of Ibadan
HIGHER NATIONAL DIPLOMA - BANKING AND FINANCE
The Polytechnic Ibadan
NATIONAL DIPLOMA - BANKING AND FINANCE
Osun State College of Technology
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