OLUWAFUNKE FADAIRO
Summary
Detail-oriented accountant with over 10 years of experience in customer service and accounting. Skilled in reporting, analysis, payroll, journal entry, general ledger, account reconciliations, financial audit, and financial management. Experienced in budgeting for private and non-profit sectors. Proficient in US Generally Accepted Accounting Principles (US GAAP), cost and financial accounting methods, financial planning, budgeting, and variance analysis. Exceptional interpersonal abilities, able to work effectively with individuals at all organizational levels. Strong problem-solving skills with a proven track record of identifying issues and implementing solutions. Technically proficient in MS Office (Word, Excel, PowerPoint), Access Database, Unanet, Workday, and SQL Server Manager. Continuously adapts to new accounting processes and technology.
Overview
12
12
years of professional experience
Work History
Accounting Analyst III/Customer Service
Chickasaw Nation Industry
11.2020 - Current
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods and tools
- Meet personal and team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
Accounting Analyst II
Chickasaw Nation Industry
12.2016 - Current
- Work with seniors and Managers in the Embezzlement and Theft for different Tribal Organizations
- Develop and implement financial crime prevention policies and procedures
- Conduct risk assessments to identify potential financial crime risks
- Monitor and analyze transactions to detect suspicious activities
- Liaise with law enforcement agencies and regulatory bodies
- Provide training and guidance to staff on financial crime prevention
- Communicates and assigns responsibility to teams
- Motivates my teams on providing excellence performance on work streams
- Effectively uses metrics to aid accountability and measure teams performance
- Ensure compliance with company policy, and appropriate guidelines
Accountant Assistant
Structural Company
02.2013 - 06.2014
- Possessing working knowledge of the payroll process
- Perform account reconciliations
- Enter and update records of checks cashed
- Maintain and distribute accurate listing of suspensions in accordance with agency policies
- Preparing and maintaining list of over dues and transferring it to Director of finance for adjustments, write off or collections
- Demand drafts or invoices to accounting software regularly
- Process all client or miscellaneous payments daily or as required to sub ledger
Education
Bachelor of Science - Accounting
UMUC
05.2012
Certificate in Advanced Accounting -
UMUC
05.2012
Skills
- Standards of accounting
- Knowledge of regulatory standards
- General business knowledge
- Data analysis
- Agile
- Government Risk & Compliance
- Effective and exceptional Communication
- Attention to detail
- Reporting and documentation
- Scrum Master
Clearancelevel
Public Trust Clearance
Timeline
Accounting Analyst III/Customer Service
Chickasaw Nation Industry
11.2020 - Current
Accounting Analyst II
Chickasaw Nation Industry
12.2016 - Current
Accountant Assistant
Structural Company
02.2013 - 06.2014
Certificate in Advanced Accounting -
UMUC
Bachelor of Science - Accounting
UMUC
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