Overview
Work History
Education
Skills
Affiliations
Volunteer Experience
Summary
Timeline
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Oluwagbemibori Adeyemi

Clinton,MD

Overview

8
8
years of professional experience

Work History

Service Desk Coordinator 1

Navy Federal Credit Union HQ
01.2023 - Current
  • Accomplished over 687 customer interactions with a First Call Resolution of 80.6% in a month
  • Exemplified outstanding customer service and have received multiple commendation emails from customers and leadership
  • Settled over 80 web queue tickets on a monthly basis

Service Desk Intern

Navy Federal Credit Union HQ
08.2022 - 01.2023
  • Completed over 35 call tickets daily using the Navy Federal Ticketing system guarantying stellar internal customer review
  • Executed over 15 equipment setup call tickets daily via internal calls resulting in improved productivity of my customers
  • Utilized and maintained a high level of finesse hereby successfully maintaining call control and delivering outstanding service

Delivery Driver

Outback Steakhouse
06.2019 - 07.2020
  • Completed over 40 deliveries weekly using Outback Delivery System resulting in high customer satisfaction and increased income for the store
  • Supported over 20 staff members on a weekly basis using the waitress bussing system resulting in mealtime satisfaction and improved staff morale
  • Used my customs and courtesies to guarantee all my customers had an excellent dining experience on a weekly basis

Executive Admin Intern

Estime Enterprises
12.2017 - 08.2018
  • Sourced the top ten projects between $300,000- $1,000,000 on a weekly basis via eMaryland, Bluebook, and other sources, resulting in the business having extra projects to consider
  • Recommended top five private/government projects on a weekly basis resulting in my chosen million-dollar contracts being selected for execution
  • Selected at least two HVAC contracts on a weekly basis resulting in better chances of winning contracts and securing higher revenue

Sales Associate

Wal-Mart
08.2016 - 08.2017
  • Ensured all my customers on my weekend shifts were cordially treated resulting in both satisfied and repeat customer visits
  • Strived to assist all my co-workers every weekend in unloading items from the trailer resulting in the efficient offload of store items and positive coworker relationships
  • Interacted cordially with all my customers, colleagues, and leadership every weekend with proper courtesies resulting in positive store operations

Education

Information Technology/ Program Management

Year Up, National Capital Region
10.2024

B.A. - Government and Politics

University of Maryland
05.2020

Associates Degree - General Education

Prince George's Community College
05.2018

High school Diploma -

American Christian Academy
05.2015

Skills

  • Software: Microsoft Office Suite 2016 (Excel, PowerPoint, Word, Outlook, Publisher), Google Sketch Up, Microsoft Windows Operating Systems Windows 7 and 10; basic HTML, Service NOW, IDM Console, ConnectWise, VISA CATS, Director 7, IBM Notes, Rightnow Oracle, Unified Service Desk, Genesys, Help One, Harmony, Live Engage
  • Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps, Hardware security(Bitlocker), Operational procedures of rolling out new device and refreshing old ones
  • Project Management: Experience in leading and supporting a team in the overall planning and delivery of a project Interpersonal skills focus: leadership, communication, influencing, problem solving, decision making, negotiating, team engagement
  • Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person), Sales Support (research market, product, service, and client information)
  • Certification(s): PSM1 (Scrum master) and MOS Word Certified Working towards CompTIA Sec & Azure Fundamentals

Affiliations

  • Hillman Entrepreneurs, Hillman Entrepreneurs Alumni, 09/2017, Present, PGCC scholarship program for a select special set of students with a business-oriented mindset who wants to empower themselves and ultimately improve their community.
  • Arnold Air Society (AAS), Arnold Air Society Alumni, 10/2017, Present, A professional organization that separate from the Air Force, that helps train cadets into becoming exceptional leaders in not just the Airforce but also in their respective communities.
  • Air Force Reserve Officer Training (AFROTC), 09/2016, 05/2020, Official AFROTC four-five year training and evaluation program which turns civilians into Air Force military officers.
  • The National Society of Collegiate Scholars, NSCS Alumni, 08/2016, Present, A high achieving group on major campuses nationwide consisting smart, competent, and motivated students.
  • NASA Community College Aerospace Scholars (NCAS), NCAS Alumni, 10/2016, Present, The NCAS program focuses on picking the brightest in the STEM fields and having them work NASA related projects on a smaller scale. You are tested with other peers across the nation in terms of engineering, teamwork, and resourcefulness.
  • Diverse Male Student Initiative, DMSI Alumni, 09/2015, Present, DMSI consists of young men of varying backgrounds coming together to mentor and guide one another.

Volunteer Experience

Cyber Patriot Liaison, Alexandria, VA, Support Technician, Fall 2016, Fall 2018, An Air Force Association sponsored program that brings JROTC and civilian students in High school together to compete in Cyber warfare simulations. I helped support the Cyber Patriot program by performing as a technical support specialist.

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Timeline

Service Desk Coordinator 1

Navy Federal Credit Union HQ
01.2023 - Current

Service Desk Intern

Navy Federal Credit Union HQ
08.2022 - 01.2023

Delivery Driver

Outback Steakhouse
06.2019 - 07.2020

Executive Admin Intern

Estime Enterprises
12.2017 - 08.2018

Sales Associate

Wal-Mart
08.2016 - 08.2017

Information Technology/ Program Management

Year Up, National Capital Region

B.A. - Government and Politics

University of Maryland

Associates Degree - General Education

Prince George's Community College

High school Diploma -

American Christian Academy
Oluwagbemibori Adeyemi