OLUWAGBENGA OGUNBAMOWO
Cincinnati,OH
Summary
Dynamic hospitality leader with a proven track record in managing multi-brand operations, including prestigious names such as Hilton, Marriott, Hyatt, and Delta. Expertise in cultivating high-performing teams and fostering a service-oriented culture, driving operational enhancements that elevate guest satisfaction. Committed to delivering exceptional experiences through strategic leadership and innovative solutions in the hospitality sector. Passionate about creating environments where guests and team members thrive.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Housekeeper
Delta Hotels by Marriott
- - Delivered brand-level cleaning and service excellence.
General Manager
Tru by Hilton
01.2022 - Current
- - Oversaw hotel operations including staffing, guest services, and revenue optimization.
- - Secured negotiated accounts and expanded group booking pipeline.
- - Led workflow improvements increasing team productivity.
Front Office Manager
Tru by Hilton
Sharonville
01.2019 - 01.2022
- - Managed front desk operations, performance coaching, and guest resolutions.
- - Oversaw daily revenue, credit issues, occupancy optimization.
Front Desk/Night Auditor Supervisor
Home2 Suites
Blue Ash
01.2017 - 01.2019
- - Conducted nightly audit operations and revenue balancing.
- - Managed guest check-ins, requests, and reporting.
Housekeeping Manager
Hyatt Place / Fairfield Inn
Sharonville, Ohio
01.2016 - 01.2018
- - Supervised housekeeping operations, training, and quality standards.
Skills
- Hotel Operations Management: Expertise in driving end‑to‑end operational efficiency, optimizing workflow, and sustaining brand‑aligned service excellence across major hospitality portfolios
- Guest Services & Experience Leadership: Advanced capability in VIP guest care, complex issue resolution, service recovery, and ensuring rigorous compliance with Hilton, Marriott, Hyatt, and Delta brand standards
- Talent Acquisition & People Development: Strong background in recruiting top hospitality talent, coaching teams for performance growth, and cultivating engaged, high‑performing service cultures
- Sales, Revenue & Business Strategy: Skilled in managing group bookings, negotiating rates, preparing contracts, and supporting revenue‑driven strategies that enhance profitability and market competitiveness
- Leadership & Team Building: Proven ability to inspire cross‑functional teams, strengthen operational alignment, and lead with clarity, accountability, and service‑driven vision
- Housekeeping & Quality Assurance: Knowledgeable in overseeing housekeeping standards, cleanliness metrics, and operational audits that meet and exceed brand and regulatory requirements
- Customer Service Excellence: Dedicated to delivering exceptional guest experiences through proactive communication, empathy‑driven service, and consistent problem resolution
- Operational Agility: Efficient multi‑tasker and collaborative team player known for navigating fast‑paced environments, resolving challenges quickly, and supporting seamless daily operations
Certification
Hilton Certified, PSM-I (Scrum Master), Scrum Fundamentals
Interests
Travel, hospitality innovation, customer service
Timeline
General Manager
Tru by Hilton
01.2022 - Current
Front Office Manager
Tru by Hilton
01.2019 - 01.2022
Front Desk/Night Auditor Supervisor
Home2 Suites
01.2017 - 01.2019
Housekeeping Manager
Hyatt Place / Fairfield Inn
01.2016 - 01.2018
Housekeeper
Delta Hotels by Marriott