Oluwagbenga James Olabintan
Analyst
Frisco,TX
Summary
I am Highly motivated and detail-oriented Operations Analyst seeking a challenging position as a Business Intelligence Analyst in a dynamic and innovative Fidelity organization where I can contribute my analytical skills and business acumen to drive growth and success. Proficient Operations Analyst with two years of insight managing complex Workforce Management System deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Operations Analyst
Fidelity Investment
Westlake
02.2022 - Current
- As a Real-Time Management Operations Analyst, I actively monitor and optimize operational processes to ensure efficient and timely delivery of services
- My main duties and responsibilities include:
- Leverage advanced workforce management analytics tools to monitor and analyze real-time data, identify anomalies and issues in operations, interpret data to make informed decision and take necessary actions.
- Implement workforce management strategies, optimized staffing levels by, 30% to meet customer needs.
- Continuously track and measure service levels to ensure adherence to performance targets; discover and address deviations promptly, resulting in a 20% increase in productivity.
- Collaborate with cross-functional teams to ensure seamless coordination and alignment across operational activities, communicate operational updates or changes to stakeholders.
- Investigate and resolve escalations to minimize service disruptions by 8/10
- Drive proactive process improvements and implement solutions to enhance operational efficiency; analyze workflows, identify bottlenecks, and suggest changes to streamline processes; reduced costs by 52,060.
Customs Brokerage Administrator
UPS Supply Chain Solutions
Coppell
06.2019 - 04.2021
- As a Customs Brokerage Administrator, I actively manage and facilitate the customs clearance process to ensure smooth and compliant import and export operations
- My main duties and responsibilities include:
- Facilitated the preparation and submission of up to 70 import and export custom entries per day.
- Liaise with customs authorities to obtain permits, licenses, and clearances for import and export shipments.
- Leveraged Harmonized System (HS) codes and customs tariff schedules to ensure proper classification and compliance.
- Entered and updated shipment information, generated reports, and maintained electronic records using Descartes and CargoWise; accurately tracked and managed electronic records of customs transactions.
- Conducted regular audits of customs documentation and processes to identify and solve compliance issues.
Education
Business Analytics Certificate - Applied Economics and Management
Associate of Applied Science - Business Management
Bachelor of Arts - English
Skills
Data Engineering: Tableau, SQL, Airflow, Kafka, Linux, Shell, PythonWorkforce Analytics: Microsoft Office (Excel, Word, PowerPoint), Genesys Administrator, Pulse, Genesys WFMCertifications: Data Warehousing & BI Analytics, IBM Data Warehouse, ETL and Data Pipelines
Reporting abilities
Process updates
Forecasting skills
Trend modeling
Data analysis
Cross-functional teamwork
Microsoft SharePoint
Microsoft Word
Microsoft Access
Projects
Making Predictions and Forecasts with Data — Business Analytics, 12/2023, Developed predictive models to forecast sales and demand, resulting in a 10% reduction in inventory costs., Created and maintained data models and databases, ensuring data integrity and accuracy, resulting in a 20% reduction in data errors., Developed and implemented a data visualization dashboard, enhancing the team's ability to analyze and interpret complex data sets., Collaborated with the IT department to integrate data sources and streamline data extraction processes, reducing data retrieval time by 30%., Conducted data quality assessments and implemented data cleansing strategies, resulting in a 25% improvement in data accuracy., Collaborated with cross-functional teams to gather business requirements and translated them into actionable insights, resulting in a 15% improvement in operational efficiency., Conducted ad-hoc data analysis and generated reports for senior management, enabling data-driven decision-making and improving overall business performance., Conducted user training sessions on data analysis tools and techniques, empowering team members to independently analyze data and generate insights.
Certification
Business Analytics
Timeline
Business Analytics
12-2023
IBM Data Warehouse
12-2022
Operations Analyst - Fidelity Investment
02.2022 - Current
Customs Brokerage Administrator - UPS Supply Chain Solutions
06.2019 - 04.2021
Cornell University - Business Analytics Certificate, Applied Economics and Management
Collin College - Associate of Applied Science, Business Management
Leads City University - Bachelor of Arts, English