Oluwajomiloju Adeyemi
Mansfield,TX
Summary
Computer Science student with hands-on IT support experience and a strong foundation in networking, system administration, and Cybersecurity principles. Skilled in troubleshooting, user account machine by, and entry-level Cybersecurity Analyst position where i can apply technical, analytical, and problem solved skills to protect organizational systems and data.
Overview
5
5
years of professional experience
Work History
IT Support Consultant
Everon
Irving, Texas
06.2024 - Current
- Provided technical support to clients via phone and email communication.
- Diagnosed hardware and software issues for various IT systems.
- Assisted in installing and configuring network equipment and software applications.
- Documented troubleshooting steps and solutions in the ticketing system.
- Updated user accounts and permissions in the company's management system.
- Maintained computer networks, peripherals and other related equipment.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
IT Intern
Texas Rangers Baseball Club
Arlington, TX
12.2023 - 03.2024
- Assisted IT team with daily technical support for staff and players.
- Resolved customer service issues related to IT systems in a timely manner.
- Documented IT procedures and created user guides for common software applications.
- Configured network settings according to specified requirements.
- Supported event technology needs during games and special events at the stadium.
- Participated in planning meetings with other departments regarding future IT projects.
- Contributed to document drafts and ad-hoc projects to preserve system functions.
IT Technical Support
McDonald's Restaurant
Arlington, Texas
06.2021 - 11.2023
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Executed daily operational tasks accurately and efficiently.
Education
Bachelor of Science - Computer Science
University of North Texas
Denton, TX12-2026
Associate of Science - Computer Science
Tarrant County College
Fort Worth, TX05-2023
Skills
- Technical support
- Network troubleshooting
- Network configuration
- System configuration
- Technical documentation
- Problem analysis
- Customer service
- Python
- VPN
- Identity & Access Management
- Risk Assessment
- Network Security
- Kai Linux
- DHCP
Timeline
IT Support Consultant
Everon
06.2024 - Current
IT Intern
Texas Rangers Baseball Club
12.2023 - 03.2024
IT Technical Support
McDonald's Restaurant
06.2021 - 11.2023
Bachelor of Science - Computer Science
University of North Texas
Associate of Science - Computer Science
Tarrant County College