Knowledgeable Compliance Manager with documented success in developing policies, leading training programs and managing reporting to achieve compliance. Methodical with exceptional presentation and communication skills. Strong background working with federal and state regulations.
Organized Compliance Manager offering 20+ years of progressive career development and expertise in Housing property management and compliance. Exceptional skill in interpreting and summarizing regulations to drive organization-wide compliance.
Compliance professional with thorough understanding of regulatory requirements and history of implementing effective compliance programs. Known for fostering team collaboration and achieving results in dynamic environments. Key skills include risk management and regulatory analysis, coupled with adaptability and reliability.
Overview
14
14
years of professional experience
Work History
Compliance Director
Apartment Management Consultant LLC
01.2025 - Current
Manage the daily performance of in-house compliance managers and specialist while also performing compliance duties; required to travel based on business need
Implement and Monitor plan of actions based on property specific needs for sites out of compliance
Interpret regulatory agreements
Generate/approve all Rent Schedules
Conduct and lead all Pre-MOR, Pre-CTCAC, and all applicable 3rd Party Monitoring audits
Review/Approve all reports going to the city and monitoring agencies
Review/approve all move ins and denials
Monitor and support the process of Review/approval for all annual recertifications
Generate all Responses for all Affordable Audits
Monitor and track compliance projects with the assistance of the Compliance Manager/Specialist.
Monitor performance of Affordable communities in a set region
Review Special Claims and work with the site to assure waitlist has been properly updated
Review and Monitor EIV Monthly and Quarterly Reports for HUD properties
Monitor and Track completion of Interim Certifications for HUD properties
Work closely with various Housing Authorities
Serve as the liaison between government agencies and industry organizations such as HUD
Associate Broker
ERA Sunshine Realty
07.2024 - Current
Assist clients in buying, selling, or leasing properties for commercial or residential purposes.
Ability to negotiate.
Excellent Interpersonal Communication.
Effective use of marketing techniques.
Analytical data collection and reporting.
Knowledgeable of all federal and local laws regarding real estate.
Multi-Site Compliance Supervisor
Apartment Management Consultants LLC
03.2023 - 12.2025
Work closely with the VP of operations to ensure all properties in the portfolio are performing at maximum capacity, conduct site visits to properties that are struggling to meet revenue goals, and maintain HUD and LIHTC compliance.
Perform audits of current processes and systems to locate deficiencies.
Correct any deficiencies to promote revenue and occupancy growth.
Implements policies and procedures that assure compliance is current and maintained for all federal and state housing programs utilized in development.
Commercial Real Estate Agent
EXP Commercial Realty
01.2021 - 07.2024
Assist clients in buying, selling, or leasing properties for commercial purposes.
Ability to negotiate.
Excellent Interpersonal Communication.
Effective use of marketing techniques.
Analytical data collection and reporting.
Knowledgeable of all federal and local laws regarding real estate.
Independent Contractor
Paski Residential Group
01.2022 - 03.2023
Work closely with the ownership and management group daily.
Providing them with daily updates on marketing, project assignments, and lease-up efforts.
Monitor project progress, create deadlines, and address any issues that arise during the project process.
Assisted in completing required paperwork needed to certify household to occupancy Tax credit units.
Managed day-to-day activities involving tenants, subcontractors, and property management operations.
Property Manager
Hercules Living Real Estate Management
08.2018 - 12.2020
Ensure maximum occupancy of the community at the current established rates to minimize vacancy loss and increase NOI
Determine the desirability of prospective residents through a complete credit check, and background checks where applicable according to the community’s resident selection criteria, and make sensible decisions on approval and rejection.
Operate community within established budgets.
Prepare and administer the budget for assigned properties; manage property-related expenditures; also investigate budget discrepancies and prepare budget variance reports.
Collect rents on time and follow collection policies strictly, while maintaining a delinquency rate of 1.5% less.
Post all records and logs daily and forward all reports on a timely basis.
Train/Supervise and motivate employees in all phases of operation as well as make recommendations in personnel reduction/addition to the Regional Manager.
Oversee the Service Manager as well as the Maintenance Team to ensure proper execution of daily tasks and projects.
Tactfully resolve resident complaints promptly and professionally. Report any serious or unresolved situations to your Regional Manager.
Be thoroughly familiar with your local area and what it has to offer prospective residents.
Ensuring compliance with all state and government programs etc.
Order and purchase of necessary materials to perform duties within the budget. Obtain the Regional Manager’s approval before exceeding the budget.
Ensure good resident relations.
Abide by and enforce company policy regarding fair housing.
Property Manager
Home Forward / Housing Authority of Portland
02.2015 - 07.2017
Managed a portfolio comprised of mixed funding townhouses, mid-rise, public housing units and commercial spaces where I direct and/or perform property management marketing activities such as overseeing or showing apartments to prospective residents, processing rental applications and verifying eligibility in accordance with Fair Housing Standards, Home Forward and HUD policies and procedures, maintaining property waiting list database and applicant files, and responding to applicant and/or case manager questions regarding application status.
Prepared and audited files in preparation for state and government file audits and property inspections.
Certify residents and maintain ongoing compliance with LIHTC tax credit program inspections.
Successfully completed Reac inspections
Coordinate efforts to maintain resident occupancy. Meet with residents to identify and assess resident concerns, complaints or grievances. Refer residents for intervention to internal case management resources and/or refer residents to external social service agencies when appropriate.
Monitor resident compliance with lease provisions; investigate and document violations; communicate required remedies to resident and/or resident representative and RSC, community builder, and/or OHI specialist.
Oversee annual, interim and zero income eligibility reviews and reports; verify family income, size/composition and program eligibility; confirm rent amount is accurate and consistent with program requirements.
Plan, organize, coordinate and oversee a variety of skilled property maintenance activities; utilize the Yardi enterprise system to monitor service requests across properties; evaluate work flow and alter staff assignments accordingly; coordinate the completion of Core related service requests with Core Maintenance Managers.
Oversee preventative maintenance plans for properties. Establish schedules and service delivery methods for preventative maintenance tasks; identify resources needed; review required activities with appropriate staff; allocate resources; ensure the timely creation and completion of related service requests.
Prepare and administer the budget for assigned properties; manage property-related expenditures; also investigate budget discrepancies and prepare budget variance reports.
Conduct housing quality and UPCS inspections to ensure units are maintained in a manner consistent with agency and mandated policies and procedures; interpret and explain housekeeping standards to residents; monitor resident efforts to resolve unsatisfactory conditions; initiate lease violation proceedings
Community Manager
Reach Community Development
07.2011 - 02.2015
Managed a portfolio comprised of senior and disabled mixed funding housing, project-based Section 8 SRO building for single women transitioning from homelessness and an affordable housing building. Where I Implement, evaluate and supervise the daily operations and functions of the properties.
Worked with the local housing authority to certify households for occupancy.
Successful coordinated resident advisory council meetings
Maintained and operated housing waitlist in compliance with Hud occupancy standards.
Establish and implement leasing goals.
Collect and safeguard deposits and accounts for rental receipts upon initial move-in
Monitor timely receipt and reconciliation of rent collection.
Ensure full occupancy of dwelling units and the timely coordination of apartment turnover to minimize loses of rental income.
Monitor delinquent accounts and conduct follow up for collection of balance.
Conduct move-in orientations and lease review.
Conduct unit inspections and monitor housekeeping issues also conducted follow up inspections.
Handled all aspects of tenant relations.
Work closely with social service agencies to provide resources to ensure resident success in reaching and maintain housing goals.
Supervise all aspects of building and ground maintenance for the portfolio.