Oluwakemi Crown
Katy,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
E-Commerce Associate
DHL Supply Chain
Atlanta, GA
05.2022 - 07.2023
- Order fulfilment, picking, packing and prepping orders for shipment, Quality Control, Inventory Control, Returns Processing, Trained in special handling requirements of specific products requirements (e.g bridal wears), General warehouse
- Investigated customer complaints and created solutions to resolve them quickly.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Warehouse Associate
Amazon Sortation Center MGE8
Atlanta, GA
02.2021 - 05.2022
- Processing, packaging and shipping orders, Receiving, verifying, unloading, arranging inventory, Unloading and staging orders in designated areas, Material handling, Assisting with customer returns and experience, Assisting in training and onboarding of new hires
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Assisted in loading finished goods onto delivery vehicles as required.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Staged and sorted multiple types of products for loading.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
Customer Service Agent
1-800-FLOWERS
Miami, FL
01.2012 - 11.2014
- Managing inbound calls and customers inquiries, Resolving sales and charge disputes, Fraud prevention, Promoting company products to drive sales, Collating product reports and sales analysis, Maintaining customers’ privacy and confidentiality
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Updated customer records in the CRM system accurately with each interaction.
- Managed high-volume of inbound and outbound customer calls.
- Leveraged reference tools and conducted trainings to improve customer service.
Education
Associate of Arts Degree -
Miami-Dade College
Miami, FL05.2014
Skills
- Analytical Skills
- Computer Skills: MS Office – Word, Outlook, Excel, Powerpoint Spreadsheets – Excel, Google Drive, Google sheets Email – filters, mail merge, folders Presentations – PowerPoint, Google slides Operating System – Microsoft Windows Team Collaboration – Skype, Zoom, MS Teams
- Customer Service Skill
- Interpersonal Skill
- Management Skill
- Creativity, Adaptability, Flexibility, Team building and Empathy
- Quality Inspection
- Data Entry
Websites
Hobbies And Interests
- Travelling
- Interior Decoration
- Sewing
- Writing
- Cooking
Timeline
E-Commerce Associate
DHL Supply Chain
05.2022 - 07.2023
Warehouse Associate
Amazon Sortation Center MGE8
02.2021 - 05.2022
Customer Service Agent
1-800-FLOWERS
01.2012 - 11.2014
Associate of Arts Degree -
Miami-Dade College
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