Oluwakemi Oduniyi
Indianapolis,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Behavio Health Administrator(BHA)/Certified Medical A
Neuro Psychiatric Hospital Of Indiana
06.2021 - Current
- Teach patients about medications, procedures, and care plan instructions.
- Document vital signs and health history for patients in clinic and hospital environments.
- Collect and document patient medical information such as blood pressure and weight.
- Conduct functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors
- Observe, monitor and record problem behaviors through accurate behavior consequence data collection, graphs and anecdotal notes.
- Work as part of collaborative team to address changing needs of children and families.
Customer Service Representative
Sedgwick - Indiana
05.2021 - 07.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Receiving escalated calls from clients with more advance clinical needs
- Resolve product or service problems by clarifying the customers complaints, determine the cause of the problem, expediting correction or adjustment and follow-up to ensure resolution
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered constant flow of customer calls with minimal wait times.
Certified Nursing Assistant/ QMA
Networks Connect Healthcare Staffing Solutions
06.2021 - Current
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Educated patients and family members on best home care practices for healing and recovery.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
MBA - Finance
Ladoke Akintola University of Technology - Ogbomos
Oyo, Nigeria03.2013
Post Graduate Degree - Finance
Ladoke Akintola University of Technology
Oyo,Nigeria03.2007
Bachelor of Arts -
Lagos State University
Lagos, Nigeria03.2007
High School Diploma -
Senior Secondary School Certificate (SSSC) Our Lad
Lagos Nigeria09.1995
Skills
- HIPAA Compliance
- Patient Management
- Appointment Setting
- Customer Service
- Customer Relationship Management (CRM)
- Direct Patient Care
- CPR
- Complex Problem-Solving
- Scheduling
- Consultative Sales
- Complaint Resolution
- Office Equipment Proficiency
- Customer Relations
- Call Center Operations
Timeline
Behavio Health Administrator(BHA)/Certified Medical A
Neuro Psychiatric Hospital Of Indiana
06.2021 - Current
Certified Nursing Assistant/ QMA
Networks Connect Healthcare Staffing Solutions
06.2021 - Current
Customer Service Representative
Sedgwick - Indiana
05.2021 - 07.2023
MBA - Finance
Ladoke Akintola University of Technology - Ogbomos
Post Graduate Degree - Finance
Ladoke Akintola University of Technology
Bachelor of Arts -
Lagos State University
High School Diploma -
Senior Secondary School Certificate (SSSC) Our Lad
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