OLUWAKEMI OGBE
Lanham,MD
Summary
Experienced Healthcare Administrator with 8+ years of experience in a variety of healthcare settings. Expertise lies in healthcare operations, patient care management, program development, budgeting, and staff management. Extensive knowledge of medical terminology, HIPAA regulations, and medical coding systems. Well-versed in healthcare policies and procedures, and highly organized and detail oriented. Have a proven track record of developing and implementing successful programs that lead to increased patient satisfaction and improved outcomes. Adept at troubleshooting and resolving complex issues quickly and effectively, with a passion for helping people in need. Confident that acquired knowledge, experience, and passion to any healthcare organization. Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
13
13
years of professional experience
Work History
Care Coordinator
PSI FAMILY SERVICES
01.2022 - Current
- Leading team of employees in providing high-quality patient care
- Sourcing community resources for consumers such as housing, food banks and medical care
- Providing psycho-educational and teaching symptom management skills to minimize effects of symptoms of individual daily lives.
- Helping people develop their personal support systems.
- Training employees on new software that increased productivity.
- Managed over 50 customer calls per day.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Completed resident assessments in accordance with current regulations and guidelines.
- Updated policies and procedures, leading continuous improvement of resident assessments and care
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Built strong relationships with clients to deliver emotional support and companionship.
Care Coordinator
THE ARC OF PG COUNTY
01.2019 - Current
- Developing and coordinating health care programs, communicating between staff, patients and family
- Handling patient case management and education, training staff and creating schedules
- Developing patient goals and monitoring progress, Maintaining patient confidentiality and quality care.
- Completed resident assessments in accordance with current regulations and guidelines.
- Supported patient care excellence via planning and interpretation of programs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed over 30 customer calls per day.
Healthcare Administrator
VIBRANT HEALTH INC.
01.2016 - 01.2019
- Led team of support workers in developing and implementing a new patient satisfaction initiative that boosted organization’s visibility and customer satisfaction.
- Created and implemented marketing campaign that resulted in increase of patients by 5%
- Trained staff on customer service skills which led to improved patient satisfaction scores across board.
- Managed department budget, resulting in savings of $10,000 over course of one year.
- Led initiatives to improve communication between departments which reduced interdepartmental conflict by 30%.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs
- Kept records of expenses and monitored budget while recommending opportunities for cost savings
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation
- Developed and updated department goals and achievements throughout fiscal year
- Coordinated with other healthcare providers concerning treatment plans for patients
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
Head, Customer Management
BANKERS WAREHOUSE PLC
01.2011 - 01.2015
- Providing help and advice to customers using organization’s products or services; communicating courteously with customers by telephone, email, letter and face to face; investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; handling customer complaints or any major incidents keeping accurate records of discussions or correspondence with customers, analyzing statistics or other data to determine level of customer service organization is providing. Increased sales by 10%.
Education
Master of Science - Healthcare Administration
University of Maryland Global Campus
Adelphi, MD01.2020
Masters - Industrial And Labor Relations
University of Lagos
Lagos Nigeria01.2011
B.Sc. - Botany
University of Ibadan
Nigeria01.2004
Skills
- Multidisciplinary Team Collaboration
- Progress Monitoring
- Care Planning
- Patient Education
- Claims Processing
- Medical Terminology
Key Qualifications
Capable of managing multiple tasks with emphasis on retaining quality standards, ability to quickly assess and prioritize projects and office tasks, proficient in use of Microsoft office tools.
References
Available on request
Timeline
Care Coordinator
PSI FAMILY SERVICES
01.2022 - Current
Care Coordinator
THE ARC OF PG COUNTY
01.2019 - Current
Healthcare Administrator
VIBRANT HEALTH INC.
01.2016 - 01.2019
Head, Customer Management
BANKERS WAREHOUSE PLC
01.2011 - 01.2015
Master of Science - Healthcare Administration
University of Maryland Global Campus
Masters - Industrial And Labor Relations
University of Lagos
B.Sc. - Botany
University of Ibadan
Similar Profiles
Karolyn ThompsonKarolyn Thompson
Community Support Worker at PSI Family Services INC.Community Support Worker at PSI Family Services INC.
RENEE TIMBERLAKERENEE TIMBERLAKE
Business/Management Analyst at Department of Health and Human ServicesBusiness/Management Analyst at Department of Health and Human Services
STORM J SMEESTERSTORM J SMEESTER
Security Officer at PSI Services LLCSecurity Officer at PSI Services LLC