Oluwakemi Oshaleke
Tyler,TX
Summary
Adept at incident management and internal technical communications, I significantly enhanced IT support efficiency at Oracle. My expertise in support ticketing systems, coupled with a proven ability to build productive relationships, showcases my technical acumen and interpersonal skills. Achievements include streamlining system standards documentation and excelling in hardware support, demonstrating both hard and soft skills critical to success.
Overview
6
6
years of professional experience
Work History
Support Analyst
Oracle
Tyler, TX
10.2022 - Current
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems.
- Assessed end-user needs to implement new or modify existing software and systems to achieve IT objectives.
- Documented user information, issue details, and solutions on service tickets, and closed tickets upon resolution.
- Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Diagnosed and resolved hardware and software issues.
- Conducted installations and executed minor repairs for hardware, software, and peripherals.
Caregiver
Home Instead
Tyler, TX
04.2020 - 09.2022
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to medical appointments and various errands in wheelchair-accessible vehicles.
Cashier
Dollar Tree
Tyler, TX
02.2019 - 03.2020
- Answered customer inquiries regarding store policies and procedures.
- Verified customer age requirement for alcohol or tobacco purchases.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Built and maintained productive relationships with employees.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Bachelor of Science - Mathematics
Southern New Hampshire University
Hooksett, NH12-2024
Bachelor of Science - Biology
Texas College
Tyler, TX04-2018
Skills
- Support ticketing systems
- Internal technical communications
- Incident management
- Ticketing systems
- System standards documentation
- Hardware support
Accomplishments
- Presidential Scholar Award
- Honor Roll Recognition
- Freshman Class Vice President
- Sophomore Class Vice President
- Founder of the International Student Association at Texas College
- President, International Student Association
Languages
English
Native/ Bilingual
yoruba
Native/ Bilingual
Timeline
Support Analyst
Oracle
10.2022 - Current
Caregiver
Home Instead
04.2020 - 09.2022
Cashier
Dollar Tree
02.2019 - 03.2020
Bachelor of Science - Mathematics
Southern New Hampshire University
Bachelor of Science - Biology
Texas College
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