Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Oluwakemi Sonubi

Avon,IN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CSR

Wabtec
Plainfield, IN
01.2023 - Current
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Mentored junior team members and managed employee relationships.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

CSR, Sales

Lowes Home Improvment
Indianapolis, IN
10.2019 - 01.2023
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

CSR, Sales

Stericycle
Indianapolis, IN
09.2017 - 09.2019
  • Provided customer service and technical support to customers via phone, email, live chat, and social media.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Followed up with customers to ensure their satisfaction with products or services they received.
  • Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
  • Responded promptly to all incoming sales inquiries from potential customers.
  • Assisted in developing marketing strategies for new product launches and promotions.
  • Analyzed customer feedbacks and surveys data in order to identify trends in customer preferences and interests.

Medical Assistant

Ade oyo
Ibadan , Oyo State
01.2015 - 09.2017
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Education

Bachelor of Science - English

Obafemi Awolowo University
Ile Ife
09-2006

Skills

Clinical Skills
Computer Proficiency
Communication Skills
Adaptability
Attention to Detail
Multi-Task Management
Teamwork
Empathy and Compassion
Cultural Competence
Professionalism

Appointment Scheduling

Data Collection

Inbound and Outbound Calling

Microsoft Outlook

Microsoft Office Suite

Administrative Support

Problem-solving abilities

Certification

National Healthcare Association 03/27/2024

Timeline

CSR

Wabtec
01.2023 - Current

CSR, Sales

Lowes Home Improvment
10.2019 - 01.2023

CSR, Sales

Stericycle
09.2017 - 09.2019

Medical Assistant

Ade oyo
01.2015 - 09.2017

Bachelor of Science - English

Obafemi Awolowo University

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Oluwakemi Sonubi