Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

OLUWAKEMI WHISBY

Summary

Energetic, self motivated individual, dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities. An intelligent and articulate individual who not only exhibits a high level of professionalism, but is also passionate about providing outstanding customer service.

Overview

16
16
years of professional experience

Work History

Inventory Asset (Beauty Schools Manager)

PAUL'S BEAUTY WAREHOUSE
08.2020 - 09.2022
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Customer Service/School Dept Associate

PAUL'S BEAUTY WAREHOUSE
03.2016 - 08.2020
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Utilized various software applications to process customer orders.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Preparation of beauty and barber school kits and supplies from scratch.
  • Communication with beauty schools on orders placed, deliveries and returns.

Laundry Associate

Zips Dry Cleaners
11.2015 - 12.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Auto Parts Delivery Driver

Parts Authority
08.2015 - 10.2015
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Fostered positive working relationships with regular customers.

Cashier/Team Member

Exxon Gas Station
06.2015 - 08.2015
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with other associates to support cashiers and management needs.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Retrieved items for customers and verified prices.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Bagged items securely to minimize breakages and reduce losses.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Checked personal identifications during alcohol and tobacco sales.

Concessions Worker (Arsenal FC/Wembley Stadium)

Delaware North
11.2011 - 04.2014
  • Worked with team to provide stellar service during busy periods and meet customer demands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained clean, organized workspace according to operational standards.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Consistently provided friendly service to promote better customer engagement.
  • Demonstrated knowledge of food safety and sanitation standards for compliance with regulations.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Home Goods Store Manager

Akin Oye And Sons Nigeria Limited
06.2006 - 08.2011
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Master of Arts - International Finance

London Metropolitan University
London, United Kingdom
10.2011

Bachelor of Arts - Business Administration

London Metropolitan University
London, United Kingdom
03.2006

Senior School Certificate - Commercial Subjects

Vivian Fowler Memorial College For Girls
Lagos, Nigeria
06.1998

Skills

  • Resource Coordination
  • Employee Scheduling
  • Team Supervision
  • Goals and Performance
  • Training and Mentoring
  • Product Restocking
  • Customer Service
  • Workflow Coordination
  • Order Processing
  • Flexible Schedule
  • Rules and Regulations
  • POS Software
  • Work Planning and Organization
  • Problem-Solving
  • Customer Engagement
  • Employee Performance Evaluation
  • Continuous Improvement
  • Product Knowledge
  • Relationship Building
  • Quality Assurance
  • Staff Training
  • Delegation Skills
  • Attention to Detail
  • Inventory Control
  • Time Management

Languages

Yoruba
Native or Bilingual

Timeline

Inventory Asset (Beauty Schools Manager)

PAUL'S BEAUTY WAREHOUSE
08.2020 - 09.2022

Customer Service/School Dept Associate

PAUL'S BEAUTY WAREHOUSE
03.2016 - 08.2020

Laundry Associate

Zips Dry Cleaners
11.2015 - 12.2015

Auto Parts Delivery Driver

Parts Authority
08.2015 - 10.2015

Cashier/Team Member

Exxon Gas Station
06.2015 - 08.2015

Concessions Worker (Arsenal FC/Wembley Stadium)

Delaware North
11.2011 - 04.2014

Home Goods Store Manager

Akin Oye And Sons Nigeria Limited
06.2006 - 08.2011

Master of Arts - International Finance

London Metropolitan University

Bachelor of Arts - Business Administration

London Metropolitan University

Senior School Certificate - Commercial Subjects

Vivian Fowler Memorial College For Girls

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OLUWAKEMI WHISBY