Oluwasanmi Adanigbo
Houston
Summary
Seasoned Business Analyst offering 12 years of Financial Service industry success. Expert on business and systems requirements, user acceptance testing, end-user training. product management and project management
Accomplished at leveraging past lessons to inform future decision-making. Proven expertise in regulatory compliance, system integration complemented by a strong foundation in Agile and Waterfall methodologies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst, Freelance
Ideation House Financial Services Limited
12.2021 - Current
- Directed the integration of Ideation House Financial Services into Shift4s Card acquiring services
- Conducted meetings, interviews, and discussions with stakeholders and subject matter experts to define and analyze business requirements using various elicitation techniques
- Evaluated clients' businesses and operational processes, developed high-level requirements, prepared business cases for stakeholders, identified gaps, and suggested opportunities for process enhancement, optimization, and standardization
- Created visual representations of current and proposed business processes using Visio and LucidCharts to enhance operational efficiency
- Facilitated collaboration between business stakeholders and solution providers, coordinating regular workshops and meetings to gather project requirements
- Participated in all phases of the Agile and Waterfall methodologies, including Sprint Planning, Sprint Backlog Management, Daily Stand-ups, Sprint Reviews, and retrospectives to ensure successful project delivery
- Trained employees on new systems and policies to ensure smooth transitions and compliance
- Worked closely with the business team to compile user stories, document business requirements, translate them into functional specifications, and define clear acceptance criteria
- Managed risks, assumptions, and constraints to align development and testing with business needs
- Collaborated with Product Owners, Scrum Masters, Developers, Solution Architects, and QA Testers to ensure an effective and efficient product design, development, and delivery process
- Developed test cases, scripts, and data, and generated detailed logs and reports to document defects and bugs identified during and after User Acceptance Testing (UAT)
- Performed regular competitive landscape analysis to ensure effective market positioning of product offerings
- Worked with various teams to obtain licenses in Canada, UK, and Zambia, enhancing market reach and compliance
- Monitored technological advancements such as blockchain, IoT, and 5G, evaluating their applicability to solve real customer problems in the cross-border payments space
- Identified and presented opportunities to drive payments innovation, revenues, and volumes to line managers
- Researched digital innovations and disruptions in the payments landscape to develop new solutions for the company.
Payment Consultant
Remis Limited
01.2022 - 06.2023
- Oversaw the seamless development, design & introduction of virtual and physical debit Verve cards for the company's mass market as the Project Manager
- Collaborated with Providus Bank (Nigeria) as the issuing bank and Interswitch (Nigeria) as the card processing partner
- Advised the Business Development team in assessing/selecting partners for bank connections, virtual/physical cards logistics, airtime purchases, QR payments, and bill payments
- Built relationships with Interswitch, Visa Europe, Nigeria Interbank Settlement System (NIBSS), Providus Bank, Visa, and MasterCard
- Gathered technical documentation and requirements to establish professional relationships
- Recommended strategic initiatives for monetization involving multiple financial services
- Hosted meetings to resolve challenges and discuss technical opportunities for new ideas and business solutions/cases
- Facilitated managing the product backlog working collaboratively with the Product Owners.
Payment Product Consultant
D-way Services Limited
02.2022 - 01.2023
- Led strategic meetings, interviews, and discussions with stakeholders and experts to define business requirements, using a variety of elicitation techniques to align product development with organizational goals
- Innovated and developed new product propositions, articulating clear value propositions and detailed customer journey maps to enhance market relevance and user engagement
- Collaborated with engineering and design teams to develop and enhance product offerings, ensuring integration of user-centric designs and functionality across web and mobile platforms
- Spearheaded the development of the D-way payment processing platform, enabling efficient remittance flows from the UK to Africa, thereby expanding market reach and financial inclusion
- Managed end-to-end product development processes, from ideation through to technical execution, ensuring timely delivery of products that meet strategic business objectives
- Translated overarching business strategies into actionable product strategies, ensuring products align with market demands and company goals
- Oversaw product backlog management, collaborating with developers and stakeholders to prioritize features based on value, complexity, and strategic importance
- Supported the feature team in test preparation and execution, including automation and acceptance testing, to ensure products meet stringent quality standards
- Coordinated with legal and regulatory bodies to secure remittance licenses in Canada, ensuring compliance with national and international financial regulations
- Assessed the African payments infrastructure and advised the D-way Remit Business Development team in recruiting business partners to execute the Dway remit plan
- Submitted recommendations on business relationships regarding banking partners, card acquiring partners across Europe and Africa
- Validated Software Development team interactions with various payment partners such as Currency Cloud, Nigerian Interbank Settlement System (NIBSS), Clear Bank, Trustpayments, and others.
Sales/Operation Manager
Bancore Group HQ
11.2018 - 10.2021
- Increased the Group revenue from $4K USD monthly to $250K USD monthly
- Helped ensure the prompt and precise processing of client financial transactions, including Faster Payments, Direct Debits, BACS, CHAPS, SEPA, Card transactions, FX, and SWIFT
- Managed the timely processing of transaction exception queues, handling tasks such as unallocated, suspended, failed, and pending payments, among others
- Addressed payment-related inquiries from internal client support, compliance, fraud teams, other financial institutions, and payment schemes, resolving issues promptly and effectively
- Provided ad-hoc incident management support as needed, including monthly on-call assistance outside regular hours for incidents and payment queries
- Supervised payment and transaction processes in real-time, analyzing trends and identifying potential risks or issues
- Oversaw and ensured the availability of a stable systems and applications operating environment
- Led diverse engineering teams in the development of a web platform and mobile payment processing applications for Bancoremit customers, incorporating support for ISO8385 standards
- Acted as Project Manager over the successful implementation of virtual/plastic prepaid MasterCard for the Group's mass market and white-label customers with Mastercard
- Partnered with Providus Bank as the issuing bank and Global Technology Partner (USA) as the card processing partner
- Provided leadership to off-shore tech teams in Ukraine via training and analyzing business requirements
- Guided the responsible teams in overseeing every stage of the product lifecycle, from research and market analysis to competitive assessment, planning, positioning, roadmap development, requirements gathering, and product launch for Bancore
- Identified daily treasury movements' requirements and ensured their completion within tight deadlines
- Developed comprehensive product strategy documents outlining business cases, high-level use cases, technical requirements, revenue projections, and ROI for the group
- Supported in handling and escalating internal policy breaches or regulatory violations, conducted necessary remediation, and outlined mitigating measures
- Followed up new business opportunities and setting up meetings
- Managed multiple integrations onto the group's transaction processing platform, connecting with various third-party platforms for international remittance services.
Project Coordinator
Ercas Solution Limited
06.2019 - 06.2020
- Led and inspired a team of engineers to create, develop, and launch a web platform and mobile payment application for iOS/Android, aligning with company goals
- Led integration to Nigerian Interbank Settlement System (NIBSS) for direct debit/direct credits to beneficiary accounts
- Worked with a team of engineers to design and finalize the development of the core banking solution for Ercas Integrated Service.
Payment Infrastructure Consultant
Bolt (formerly Taxify)
09.2019 - 03.2020
- Assisted Bolt business development team in choosing the required partnerships and connections to best carry out the planned business activities of Bolt (e.g., what are the required partnerships / connections for bank transfers, airtime purchases, bill payments, QR payments, etc.)
- Assisted Bolt's Europe based development team with required partner integrations (e.g
- Nigerian Central Switch, Interswitch, Quickteller, etc.)
- Brainstormed with team on the technical possibilities for new ideas, solutions and business cases.
Head of Projects & IT
Chams Mobile Limited
03.2013 - 02.2018
- Ensured constant availability of necessary IT infrastructure to provide accurate and up-to-date business management information
- Brainstormed with creative team to discover new solutions and approaches to old problems
- Recognized promising ideas and finds ways to introduce them into company's future plans and discards ideas that are ineffective, costly, or beyond scope of company's mission or abilities to develop
- Followed customer responses to new ideas, tracks and analyze success of new products or services, and responds to customer questions or concerns
- Formulated effective new ideas and innovative strategies for product development, marketing, branding, or business opportunities
- Oversaw and coordinated day-to-day activities of ChamsMobile and ensure alignment with the overall goals and objectives of the organization
- Led the implementation of virtual/plastic prepaid Visa for mass market and white-label customers with Visa Card, Skye Bank as the issuing bank & Global Technology Partner (USA) as card processing partner
- Steered and influenced development of the overall IT strategy
- Ensured IT requirements aligned with corporate strategy, business unit goals, and strategic objectives
- Worked with department leaders, business unit managers, and IT team members to research industry trends and identify acquisition opportunities for technology solutions that match company objectives
- Built strong business relationships with relevant IT vendors and 3rd party suppliers to validate compliance involving contract service levels
- Continuously researched local/global best practices, industry trends, and new technologies to advise the Operations Director on opportunities and resulting business impact.
Education
Ph.D. - Business Entrepreneurship
University of Cumberland, US
Williamsburg, Kentucky06.2027
Master of Science - Financial Technology
University of Bradford
Bradford, United Kingdom09.2023
MBA - General MBA
University of Nicosia, Cyprus
08.2023
Certificate Course, Applied Scrum for Agile Project Management -
EDX & University of Maryland
12.2020
Certificate Course, Product Management with Lean, Agile & System Design Thinking -
EDX & Bolton University
12.2020
Certificate Course - Risk Assessment & Management
Chicago Institute of Business
2019
BTech - Computer Science
Federal University of Technology
Akure, Nigeria09.2011
Skills
- Deep understanding of Agile(Scrum) Iterative and Waterfall methodologies
- Expertise in Project Management Life Cycle (PMLC), Software Development Life Cycle (SDLC), and Software Testing Life Cycle (STLC)
- Gap Analysis, Root Cause Analysis, SWOT Analysis, Business Process Mapping, As Is - To be Analysis, User Stories, Story decomposition, Requirement Traceability, Use Cases and Scenarios, and Functional Flowcharts
- Tools: Jira, Postman, Swagger, MS Visio, Lucid Charts, Power BI, Confluence, Balsamiq, Wireframes, Slack, Figma, Miro, Google analytics
- SQL Queries
- Snowflakes, Excel, Pivoting
- SWIFT, CitiDirect, Infographics, Treasury Management Systems (TMS), PowerPoint Interac e-Transfer, EFT Transfer, ACH, Domestic Wires, Payments and Settlements, Wire
- Testing - Functional, QA, User Acceptance Test (UAT)
- Acquiring and Merchant processes and workflows
- Good understanding of ISO8583 messages & Network BINs/cycle ranges
- Detailed knowledge of Mainframe Cards platforms like VisionPlus, FDR, TSYS etc
- Understanding of various network communication messages (MTIs) and Data element level knowledge
- Good understanding of Digital payments, e-Commerce transaction, 3DS, Single and Dual Messaging systems
- Sales Force
- Stakeholder Management, Microsoft Office Suite, Project Management, Operations Management
Accomplishments
- Led a Cross-functional Team: Successfully led a cross-functional team to implement a new financial software system, resulting in a 20% reduction in processing time and a 15% increase in transaction accuracy.
- Process Automation: Identified and automated key financial processes, reducing manual effort by 30% and cutting operational costs by $120,000 annually.
- Successful Product Launch: Led the development and launch of a new financial product, increasing the company’s market share by 2% and generating $1 million in revenue within the first year.
- Innovative Product Features: Introduced innovative features to an existing product line, resulting in a 15% increase in customer retention and a 20% rise in product usage.
- Market Opportunity Identification: Conducted comprehensive market research to identify a new market opportunity, leading to the development of a tailored financial service that captured a previously untapped customer segment.
- Competitive Analysis: Performed competitive analysis to inform product strategy, resulting in the development of unique value propositions that differentiated the product in a crowded market.
- Cross-functional Collaboration: Facilitated collaboration between engineering, marketing, and sales teams to ensure alignment on product vision and successful execution, leading to a 25% reduction in time-to-market.
- Stakeholder Engagement: Engaged with key stakeholders to gather insights and feedback, ensuring the product met customer needs and business objectives, which led to a 30% increase in stakeholder satisfaction.
- Technology Integration: Successfully integrated cutting-edge technologies into the product, enhancing its capabilities and driving a 10% increase in adoption rates.
- Digital Transformation: Led the digital transformation of a legacy financial product, modernizing its features and interface, which resulted in a 50% improvement in user satisfaction.
- Strategic Roadmap Development: Developed a strategic product roadmap that aligned with business goals, leading to the successful execution of key milestones and a 20% growth in market share.
- Visionary Leadership: Provided visionary leadership for the product team, inspiring innovation and fostering a culture of continuous improvement, resulting in a 30% boost in team productivity.
- Stakeholder Management: Effectively managed stakeholder expectations through regular updates and transparent communication, ensuring project alignment with business objectives and securing executive buy-in.
- Collaborative Workshops: Conducted workshops with stakeholders to gather requirements for a new financial product, leading to the successful launch of the product which captured 5% market share within the first year.
- Market Analysis: Conducted comprehensive market analysis that identified a gap in the market, leading to the development of a new financial service that increased client acquisition by 5%.
- System Integration: Successfully integrated a new CRM system with existing financial platforms, improving data consistency and reducing redundant data entry by 40%.
Certification
- Project Management Professional (PMP)
- Certified Scrum Master
- Microsoft Certified Technology Specialist (MCTS)
- MSQL 2005 Technology Specialist
- ITIL Foundation V3
Affiliationsawards
- Nigerian Association of Computer Science Students (NCOSS), National President - 2010
- ICT Youth Icon Award 2012 (First NACOSS National President to Receive the Award) - 2012
- Member, Computer Professional Registration, Council of Nigeria (CPN), Member - 2013
- Member, Nigerian Computer Society (NCS)- 2015
Training
- Leadership and Business Entrepreneurship, NatWest Bank and University of Bradford November, 2022
- Project Management Training Workshop, PMI and University of Bradford May2023
References
Available on request
Timeline
Payment Product Consultant
D-way Services Limited
02.2022 - 01.2023
Payment Consultant
Remis Limited
01.2022 - 06.2023
Business Analyst, Freelance
Ideation House Financial Services Limited
12.2021 - Current
Payment Infrastructure Consultant
Bolt (formerly Taxify)
09.2019 - 03.2020
Project Coordinator
Ercas Solution Limited
06.2019 - 06.2020
Sales/Operation Manager
Bancore Group HQ
11.2018 - 10.2021
Head of Projects & IT
Chams Mobile Limited
03.2013 - 02.2018
Ph.D. - Business Entrepreneurship
University of Cumberland, US
Master of Science - Financial Technology
University of Bradford
MBA - General MBA
University of Nicosia, Cyprus
Certificate Course, Applied Scrum for Agile Project Management -
EDX & University of Maryland
Certificate Course, Product Management with Lean, Agile & System Design Thinking -
EDX & Bolton University
Certificate Course - Risk Assessment & Management
Chicago Institute of Business
BTech - Computer Science
Federal University of Technology
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